SharpenCX

MAY 11, 2021

See what Frost & Sullivan say about Sharpen in their Buyers Guide! Call Centers need to examine their work from home strategy and make sure it’s the equivalent of what they had in the office. Make sure agents have high-quality, noise-cancelling headsets, the monitors and other hardware they need. Get The Buyers Guide.

Call Center 67

Call Center Consulting Consulting Contact Center 67

ShepHyken

JANUARY 11, 2019

What is the customer feedback loop? What many companies don’t realize is that they can turn this feedback into revenue. Why not send a personalized offer, mentioning specifically what the customer said? Did you know that we also have an app, which you can use on the go? Download our app to get 10% on your next purchase.”.

Feedback 236

Feedback Surveys Technical Support Personalization 236

Global Response

OCTOBER 25, 2023

What Gen Z Wants, Needs and Expects From Shopping Experiences Gen Z, following on the heels of many Millennials, grew up immersed in a digital world, and expects, more than anything else, for their digital and physical experiences to be intertwined at every turn. Ever heard of “cancel culture?” Staying relevant.

Brand ambassadors 62

Brand ambassadors Advertising outsourcing Personalization 62

SoliCall

DECEMBER 22, 2019

We are frequency approached by new prospects with a simple request: could you help us cancel the noise in our audio? In order to address this question professionally, we first we need to understand what exactly stands behind the general word “noise” in the prospect’s request. Stationary noise.

Call Center 52

Call Center Technology Personalization Contact Center 52

ChurnZero

MARCH 31, 2020

Jeremy Jeffers from Untapped, an app that allows users to socially share and explore the world of beer with others, shared that as a global company, their internal communications surrounding affected areas was crucial. Takeaway #3: Lean into email and in-app notifications to communicate with customers when their phone becomes inaccessible.

Morale 72

Morale Education Surveys Accountability 72

aircall

DECEMBER 11, 2018

Maybe a pair of noise-canceling headphones? With the Aircall mobile app and integration, your sales reps will have all their contacts on the go. Don’t guess what your employees want, ask them. Send out regular and anonymous questionnaires to see what you’re doing well and where you could improve. A team lunch?

Sales 54

Sales Engineering CRM Marketing 54

C Space

JULY 24, 2020

. “You will likely see some tests this year” of various approaches, founder Jack Dorsey said, confirming that the company is seeking to diversify its sources of revenue in what are “very, very early phases of exploring.” In Delhi, however, two app-based bicycle companies are expanding their services in the capital.

Advertising 52

Advertising Transportation Sales Marketing 52