AWS Machine Learning

JUNE 28, 2022

The same goes for all other TTS use cases, such as voicing news articles, education materials, or podcasts. In the following scenario, we generate audio samples for an IVR system (“For English, please press one”): Thanks to this release, you can now expand the use case to deliver a consistent audio experience in different languages.

Interactive Voice Response 68

Interactive Voice Response Engineering Education Contact Center 68

Beyond Philosophy

MAY 11, 2016

Hearing that the leaders in your organization, or that a company that you buy from, don’t pay their fair proportion of taxes is not popular news. Oxfam released a media briefing that dives into the details further, breaking it down into numbers and the effects of these numbers missing from the tax system.

Consulting 275

Consulting Consulting Healthcare Customer emotions 275

CSM Magazine

MARCH 13, 2023

With Microsoft’s investment in OpenAI being quickly followed by the release of Google’s Bard, the conversation around Generative AI continues to build and much of the focus has understandably been concentrated on what might come next from those two tech behemoths. And the exciting part is that this is only the beginning!

CRM 52

CRM Technology Consulting Consulting 52

Connecting the Dots

JULY 13, 2020

Carey School of Business at Arizona State University and Kraft-Heinz and just released in June 2020. The WSJ highlighted one of the good news findings in this year’s Customer Rage Study: 32% of customers were satisfied, up from 21% in 2017. We have had some incredible stories written about it, which we wanted to share.

Customer Care 62

Customer Care Consulting Consulting Surveys 62

CSM Magazine

SEPTEMBER 12, 2022

Then try to get the local media involved by putting out a press release. Think of some kind of event that you can have that would be interesting for the local news station and the newspapers and then let them know about it. If you focus on one or two platforms then you will be able to reach the right people.

Marketing 52

Marketing 52

Connecting the Dots

JULY 13, 2020

Carey School of Business at Arizona State University and Kraft-Heinz and just released in June 2020. ASU’s indicates in its National Customer Rage Study press release that the researchers concluded that the data from the study shows that more than 84.9 University of Wisconsin. Common problems were also identified, including.

Customer Care 62

Customer Care Consulting Consulting Call Center 62

bold360 Blog

OCTOBER 16, 2019

There’s so much hype around customer experience and often times, the industry and trends shift so quickly that it’s old news by the time an article or whitepaper is released. What better way to discuss the most pressing topics and better understand the world of CX than live in real-time?

Best practices 40

Best practices Customer Experience 40

Mindtouch

NOVEMBER 11, 2019

The winning companies and solutions within each category are selected by the people who actually use them, which is what makes this such welcome news. MindTouch Wins KMWorld 2019 Readers’ Choice Award REad the press release.

Customer Experience 48

Customer Experience Chatbots Management Self service 48

JivoChat

AUGUST 24, 2022

Send press releases when your company has interesting news, if you are participating in an event, for example, giving a lecture. But the press has to be organic, paid ads don’t count. . One of the factors Instagram considers when giving the verified badge is if you are notable. Investing in PR may be good for you.

Accountability 75

Accountability Personalization Marketing 75

teleopti

JUNE 5, 2019

This blog is a little different than our usual WFM posts but we have some exciting news! For more info, read the press release! Teleopti CEO, Olle Düring, shares some insights around the possibilities the acquisition by Calabrio brings, how we together are on a mission to humanize customer and employee experiences.

Contact Center 90

Contact Center Chatbots Self service Customer Experience 90

Etech GS

FEBRUARY 10, 2020

As cybercriminals find new ways to infiltrate an organization’s private data stores, we are seeing an increasing number of breaches being reported in the news. When a breach has the potential to affect organizations, it must be ensured that the facts are communicated to the teams through the release of an emailed Security Brief.

Banking 52

Banking Accountability 52

Etech GS

FEBRUARY 10, 2020

As cybercriminals find new ways to infiltrate an organization’s private data stores, we are seeing an increasing number of breaches being reported in the news. When a breach has the potential to affect organizations, it must be ensured that the facts are communicated to the teams through the release of an emailed Security Brief.

Banking 52

Banking Accountability 52

NobelBiz

MARCH 10, 2020

However, that brings little comfort as the fears escalate over what is now being called a pandemic by most news sources. Cuomo called a press conference on March 7, we are witnessing the first time this provision is put to the test. New York State is now producing its own hand sanitizer, with production being expedited.

Sales 52

Sales Telemarketing contact center solutions Contact Center 52

ClearAction

AUGUST 22, 2020

This spectrum should typically begins with the customer’s awareness of a need or desire for a solution and extends through the customer’s full use of the purchased product or service, including use after new models have been released as well as eventual downgrade, upgrade or disposal.

Customer Experience 77

Customer Experience Customer centricity Construction Metrics 77

Hello Customer

APRIL 3, 2020

You can read the full press release on the website of Philips Belgium. Next Friday we'll be back with a new HC digest, to highlight more positive business news and to celebrate all the inspiring efforts that are being made. That's it for this week.

Transportation 69

Transportation Technology Management Customer Experience 69

ChurnZero

DECEMBER 29, 2020

Today, you’d be hard-pressed to find a high-velocity sales, marketing, or product team without a designated operations function. If you enjoyed these posts, don’t forget to subscribe to our weekly newsletter to start your new year with the latest Customer Success insights right in your inbox. . . And Other Noteworthy News.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

ChurnZero

DECEMBER 27, 2019

For starters, Google released their Year in Search 2019 findings with our favorite fictional babies, Baby Yoda and Baby Shark, topping the “Babies” search categor y, ahead of the real-life Royal Baby who took the numb er three spot. And Other Noteworthy News. Author: Emily Nesterick. That’s 2019 for you. .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

Branch Mesenger

OCTOBER 2, 2018

News ??. ??Raise Big news out of Seattle this morning. We listened to our critics, thought hard about what we wanted to do, and decided we want to lead,” said Jeff Bezos, Amazon founder and CEO, in a press release. For now, Bytedance will need to focus on its most pressing challenge: becoming profitable. ??Read

Banking 54

Banking Engineering Education Surveys 54

teleopti

MAY 8, 2019

Nick Brook at Teleopti shares 7 golden rules for releasing the benefits of Real-Time Adherence for smarter scheduling. Flatten the spikes – don’t forget the ‘out of the ordinary’ events that can adversely impact the efficiency of the contact center such as systems outages, negative comments on social media or news in the press.

Contact Center 88

Contact Center Advertising Service level Technology 88

Branch Mesenger

SEPTEMBER 11, 2018

News, the top universities are: Princeton. Columbia, Massachusetts Institute of Technology, University of Chicago, and Yale (All of which are tied for third place in this new category). ?? Read about the top 3 colleges and learn more about these rankings at US News. ?? According to U.S. Turns out: Positively. economy.

Engineering 48

Engineering Surveys Technology Customer Experience 48

Comm100

NOVEMBER 27, 2017

By addressing the press, law enforcement, and the public directly, frequently, and efficiently, Johnson & Johnson took responsibility for what happened. Domino’s finally made a public apology 48 hours later, after the video had been viewed millions of times and the story had been picked up by both national and international news outlets.

Advertising 116

Advertising Transportation Airlines Personalization 116

Integrity Solutions

MAY 6, 2022

Spoiler alert: Stay tuned for news about our latest book, which will be released in 2023). We’ll follow up that classic book with one that is hot off the press. No matter how many of these sales books pique your interest, we hope that you will be inspired to make an investment in your ongoing self-development.

Sales 56

Sales B2B Coaching Personalization 56

SharpenCX

SEPTEMBER 10, 2020

It makes sense, then, that we’d back away from it or press the pause button when we see change coming around the bend. We reach for the tiny computer in our pockets every time we want to read the news (sigh), order a new pair of shoes online, FaceTime our mom or send a text to refill a prescription at CVS. What’s more?

Contact Center 67

Contact Center Entertainment Self service Coaching 67

ClientSuccess

MARCH 13, 2020

However, when we got the news on last week that it had been postponed to September, we knew we had to do something to help. . Yesterday, our friends at Pendo hosted a webinar with 20+ other sponsors to give everyone a chance to see all of the latest news that would have been announced this week. . Charting a Path for Healthcare.

SaaS 52

SaaS Enterprise Healthcare Sales 52

ClientSuccess

MARCH 13, 2020

However, when we got the news on last week that it had been postponed to September, we knew we had to do something to help. . Yesterday, our friends at Pendo hosted a webinar with 20+ other sponsors to give everyone a chance to see all of the latest news that would have been announced this week. . Charting a Path for Healthcare.

SaaS 52

SaaS Enterprise Healthcare Sales 52

Clarabridge

OCTOBER 17, 2017

Clarabridge released a report, Customer Experience in the Clouds , last month that looked at the airline industry through the lens of passenger expectations. One of the more surprising findings was that almost three quarters of travellers don’t bother complaining to airlines when things go wrong.

Airlines 40

Airlines Feedback Technology Customer Experience 40

Fonolo

AUGUST 15, 2017

You can read the press release here. We’ll have news regarding AppConnect very shortly, as well as some other cooperative efforts with Talkdesk. Fonolo first got involved with Talkdesk by sponsoring their OpenTalk event last spring. Today, we’re happy to announce a formal partnership. Exciting times ahead!

B2B 52

B2B Call Center Benchmark Contact Center 52

Calabrio

JUNE 5, 2019

This blog is a little different than our usual WFM posts but we have some exciting news! For more info, read the press release! Olle Düring, shares some insights around the possibilities the acquisition by Calabrio brings, how we together are on a mission to humanize customer and employee experiences.

Contact Center 40

Contact Center Chatbots Self service Marketing 40

Clarabridge

SEPTEMBER 3, 2015

On the other hand, if you are addressing the results of a survey or a major new initiative based on aggregated omni-source feedback, tell everybody! Issue a press release. But however you decide to go public with the news, acknowledge that you are acting in response to the customer feedback you’ve received.

Best practices 75

Best practices Feedback Surveys Enterprise 75

Branch Mesenger

MARCH 22, 2018

From Toys "R" Us to some awesome updates from Starbucks, it's been an incredibly busy and momentous week in retail and work news. We culled through the news and found some of the most interesting facts and figures that have dominated the headlines. News ??. ?? Pay Gap Faces Brewed Awakening | Via: Mashable.

Sales 48

Sales Metrics Accountability Management 48

JivoChat

APRIL 5, 2022

And, if you think you need to hire a team to build a website or be an expert in coding and design to do that, we have good news for you: making a website from scratch is much simpler than you imagine. After it, then you are ready to press publish and go live. There are several website builders that will help you with that. .

Engineering 75

Engineering Best practices Advertising Sales 75

JivoChat

DECEMBER 14, 2021

You can close the message by thanking the customer again, but using other words, or with a call to action, for example, to sign up your newsletter to keep updated with your products’ release and offers, or to evaluate the purchase. . Happy news: order confirmed! ??. Put your signature. Review the email. Tips on how to use a product.

Personalization 52

Personalization Surveys Marketing 52

Spearline

NOVEMBER 5, 2019

Spearline was happy to do coverage on some of these big developments for our interested readership, keeping the excitement in the air and the energy buzzing with this big news! Read the press release here. were announced and discussed in detail. Highlights of GITEX Technology Week 2019 6th - 10th OCT.

Automotive 40

Automotive Telecommunications Healthcare Big data 40

ConvergeOne

NOVEMBER 16, 2021

Ransomware is currently headline news and rightly so. Hackers demand ransom to unencrypt drives, then to stop them from releasing sensitive corporate data, and then to stop them from releasing the data of that organization’s customers or partners. Recent trends demonstrate how ransomware attacks are becoming more complex.

Technology 17

Technology Sales Customer Service 17

The Petrova Experience

DECEMBER 14, 2021

Last week, the CEO of Better.com, Vishal Gard, made the news again. Although the Forbes article title “ Better.com CEO—Who Fired 900 Workers On Zoom Call—Taking Leave ‘Effective Immediately’ ” says it all, the real news comes at the end. A smooth return to office is NOT an internal announcement and a press release.

Real estate 52

Real estate Journey mapping Employee engagement Personalization 52

Branch Mesenger

SEPTEMBER 4, 2018

News ??. ?? Do Your Customers Love Their Company? ?? Bon-Ton Collapse in Slow-Motion. Amazon Now Worth 1,000,000,000,000. One million billion trillion dollars. 1, ??????,??????,??????,??????. Fresh on the heels of Apple's insanely high, record-breaking valuation -- another "A" company has followed suit.

Journey mapping 48

Journey mapping Sales Employee engagement Education 48

Customer Interactions

OCTOBER 31, 2011

I’m very excited to share the news that NICE has been recognized as an honorable mention winner in the Security Technology Executive (STE) Magazine Innovation Awards for its work on the Louis Armstrong New Orleans International Airport PSIM implementation. Louis Armstrong New Orleans International Airport Video.

Technology 29

Technology Management 29