ClientSuccess

NOVEMBER 11, 2021

This is any new, engaging content that your team creates to either 1) share and promote customer success or 2) inform your customers of new internal initiatives, products, features, or news. Anything from a personal update to product or industry news is fair game for your newsletter. New customer case studies.

Marketing 52

Marketing Best practices Surveys Analytics 52

Totango

MARCH 8, 2022

Hosting CS webinars, teleconferences, and seminars. Participants can learn, collaborate, view exclusive content, and receive announcements about upcoming events and news. Participants can ask questions of the community, connect with peers or submit events for possible promotion. Supporting CS research. ” 2.

Best practices 115

Best practices SaaS B2B Marketing 115

Beyond Philosophy

APRIL 17, 2017

According to news reports, the man was a passenger on a United flight from Chicago to St. Jimmy Kimmel created a United “commercial” parodying the event. And United’s own #UnitedJourneys hashtag – meant to be a worldwide album commemorating the joys of travel – is awash with references to the event.

Airlines 276

Airlines Customer centricity Consulting Consulting 276

Beyond Philosophy

MARCH 27, 2017

Taken together, these events (and there have been a few others just in the past month!) I’ve always enjoyed taking Uber, but the news stories give me second thoughts. Attend our free webinar on 30th March. When cabs stopped servicing JFK airport for a few hours, Uber responded by reducing its JFK prices. Register here.

Airlines 337

Airlines Consulting Consulting Engineering 337

Totango

APRIL 18, 2023

In this uncertain time, many business leaders are seeing budget cuts, longer sales cycles, and forecasts being continually reexamined … but there is good news. Register for the May 4th event here. That phrase has become the earworm of 2023, stuck in our head no matter how many other tunes we try to sing.

Engineering 98

Engineering Accountability Enterprise Sales 98

CSM Magazine

FEBRUARY 22, 2022

When you launch a new product or service, host an event, or make changes to your business, the first thing you should do is inform your clients and potential customers. Flyers are a great way to alert people to a new product launch or an upcoming event, thanks to their ability to catch people’s attention and their flexibility.

Brand ambassadors 52

Brand ambassadors Education Sales Marketing 52

Beyond Philosophy

JUNE 30, 2015

When I was listening to this story on the news, the reporter mentioned an auctioneer’s trick is to nod at the bidders in the room when it is their “turn” to bid. If ever there were a real life depiction of the law of supply and demand, this particular event is it. The people that want it determine the price of the item.

Benchmark 307

Benchmark Customer centricity Marketing Customer Experience 307

ChurnZero

AUGUST 14, 2020

Product analytics software tracks user engagement with your product including page and feature events. Know exactly how customers use (or don’t use) your product and analyze usage trends over time by capturing feature and page events as well as time-in-app metrics and online status monitoring at the contact and account level.

CRM 87

CRM Finance Upselling Accountability 87

JustCall

DECEMBER 1, 2022

Many businesses nowadays conduct webinars and other events to drive home the relevance of their brand. Voice broadcasting is an effective way to spread the message of these events. News and Announcements. Voice broadcasting is also effective in delivering news to customers. Invitations.

Interactive Voice Response 52

Interactive Voice Response Marketing Call Logging Education 52

ChurnZero

JULY 16, 2021

ESG joined us for a webinar to discuss how automation and human touchpoints can not only coexist but amplify your outreach and efforts. In the webinar, we cover: Tips for making automated messaging feel more personal and relevant. If you missed the webinar, you can watch it on-demand. Q&A Recap. Marley Wagner , Sr.

Journey mapping 98

Journey mapping Accountability SaaS Education 98

Calabrio

JANUARY 2, 2020

The comprehensive Calabrio Resource Center will become an even greater hub for all things relating to WFM and CX Intelligence with the addition of Teleopti’s virtual library of blogs, white papers, recorded webinars and more. Seamless and consistent communications. We’ve made it easy to communicate with us.

Analytics 88

Analytics Quality management Contact Center Customer Experience 88

ChurnZero

FEBRUARY 11, 2020

ChurnZero had the opportunity to attend and sponsor an event last week called – CCO USA. The event was full of valuable content and we wanted to compile some of our top takeaways here for you. Curious at what other events you can catch ChurnZero at this year? Check out our upcoming events schedule here. .

Chief Customer Officer 52

Chief Customer Officer SaaS B2B Analytics 52

ChurnZero

JUNE 2, 2021

During 2020, we saw several major events cause businesses to adapt to new conditions and adopt additional capabilities to not only defend against economic pressures but also to take advantage of opportunities. SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey.

Benchmark 98

Benchmark SaaS B2B B2C 98

ChurnZero

JULY 2, 2020

To understand the why and how behind putting the customer at the center of your business, we hosted a webinar with two founding team members of customer-first organizations: ChurnZero’s Chief Customer Officer Abby Hammer and inSided’s CEO/Co-Founder Robin van Lieshout. If you missed the webinar, you can watch it on demand.

Chief Customer Officer 98

Chief Customer Officer Customer centricity Best practices Metrics 98

Noble Systems

SEPTEMBER 8, 2020

The good news is that it not only can be done, it can be done very quickly and successfully. Additional Resources: Webinar: From Onsite to Fully Remote Operations at Perdoceo Education – A CIO’s Perspective • Sep 15, 2020 @ 2:00PM • Register: US • APAC • EMEA. What happens when a global pandemic throws a wrench in your plans?

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

Calabrio

JANUARY 2, 2020

The comprehensive Calabrio Resource Center will become an even greater hub for all things relating to WFM and CX Intelligence with the addition of Teleopti’s virtual library of blogs, white papers, recorded webinars and more. Seamless and consistent communications. We’ve made it easy to communicate with us.

Analytics 76

Analytics Quality management Contact Center Customer Experience 76

Beyond Philosophy

OCTOBER 24, 2014

If you want to learn more about what Downie and his team did to become the #1 Attraction on Trip Advisor UK, please come to our Webinar, “ How to Become TripAdvisor’s No.1 We hope to see you at our webinar, “How to Become TripAdvisor’s No.1 1 Attraction ” on Thursday, October 30th, 2014. I couldn’t agree more.

Customer emotions 186

Customer emotions Employee engagement Customer centricity Customer retention 186

ChurnZero

MARCH 3, 2020

SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual. ChurnZero is proud to be a Gold sponsor of the event. This event takes a unique approach to getting your hands dirty, with workshop components like no other.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

teleopti

JANUARY 9, 2020

The comprehensive Calabrio Resource Center will become an even greater hub for all things relating to WFM and CX Intelligence with the addition of Teleopti’s virtual library of blogs, white papers, recorded webinars and more. Seamless and consistent communications. We’ve made it easy to communicate with us.

Analytics 70

Analytics Quality management Customer Experience Contact Center 70

ChurnZero

JULY 9, 2020

The best relationships are the ones you learn and grow from – that continuously teach us something new. These SaaS companies offer comprehensive training programs, resources, and events to their customers and even the larger professional community. Nurture with Networking Events. Spread Wisdom With Webinars.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

Enghouse Interactive

SEPTEMBER 10, 2020

Access the on-demand playback of our recent webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing Director and Principal Analyst of Contact Babel and John Cray, Vice President – Product Management, Enghouse Interactive. Blog #3 of 3: Key Findings from “When, How and Why Customers Self-Help” Webinar .

Self service 52

Self service Abandon rate Contact Center First call resolution 52

Kayako

SEPTEMBER 3, 2015

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over. Two weeks before the webinar: We set a time.

Benchmark 106

Benchmark Marketing Advertising B2B 106

Pipkins

SEPTEMBER 11, 2020

In fact, one of our favorite things to do is attend these events and meet you all face-to-face and make new connections. UPCOMING WEBINARS. Our biggest bit of news is that we are unveiling a series of webinars which will review the manifold sides of workforce management. Sometimes that means less is more! .

contact center solutions 69

contact center solutions Call Center Customer Care outsourcing 69

360Connext

MARCH 13, 2017

It’s been an eventful few days during my latest pilgrimage to the South By Southwest (SXSW) Interactive Festival in Austin, Texas. CXI® Club News Reach for the stars! Yes, I’ve had my share of good barbecue, live music and a few margaritas. Copyright 2017 · 360Connext. Sign Me Up! Baby, I’m a.

Big data 77

Big data Education Consulting Consulting 77

TechSee

JUNE 16, 2022

If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. News and World Report, CNN Money, the New York Times, as well as on major television networks. Magazine, Forbes, U.S.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Monitoring key customer events—like login activity which signified a company may still be open for business—and geolocation trends in ChurnZero. No worries, if you missed the webinar, you can view it on-demand here. .

Morale 72

Morale Education Surveys Accountability 72

Creative Virtual

NOVEMBER 20, 2018

We live in an always-on world with instant access to information and news and trending hashtags always at our fingertips. Chris Ezekiel, Founder & CEO of Creative Virtual, will join Engage Customer on Tuesday, 27 November for a webinar to address this question, Orchestrating a Seamless and Efficient Customer Experience.

Customer Experience 40

Customer Experience Virtual Agent Chatbots Best practices 40

ChurnZero

NOVEMBER 27, 2019

The Customer SuccessCon event series provides an intimate setting to learn, share best practices and speak freely and openly about the current state of Customer Success. . The event, hosted by The Customer Success Association , featured sessions from a variety of CS thought leaders. Didn’t attend?

Chief Customer Officer 75

Chief Customer Officer SaaS Metrics Education 75

Help Scout

MAY 9, 2019

If it’s also been on your mind, you may be looking to dig a little more or revamp how your metrics come together … well, good news! Upcoming events. Getting started with Help Scout New to Help Scout? If you weren’t able to attend our recent webinar about AI + human-powered service (or any past webinar, for that matter!)

APIs 40

APIs Metrics Customer Service 40

ClientSuccess

MARCH 13, 2020

However, when we got the news on last week that it had been postponed to September, we knew we had to do something to help. . Yesterday, our friends at Pendo hosted a webinar with 20+ other sponsors to give everyone a chance to see all of the latest news that would have been announced this week. .

SaaS 52

SaaS Enterprise Healthcare Sales 52

Certified Languages International

MARCH 17, 2023

While visibility is important, seeing an ASL interpreter at an event, concert, or press conference shouldn’t be news. You can’t throw a stone in this industry without hitting something Mila Golovine has been a part of: trainings, webinars, interviews, podcasts, teaching, consulting, meeting real princesses , advocacy, you name it.

Enterprise 52

Enterprise Healthcare Consulting Consulting 52

ClientSuccess

MARCH 13, 2020

However, when we got the news on last week that it had been postponed to September, we knew we had to do something to help. . Yesterday, our friends at Pendo hosted a webinar with 20+ other sponsors to give everyone a chance to see all of the latest news that would have been announced this week. .

SaaS 52

SaaS Enterprise Healthcare Sales 52

ChurnZero

FEBRUARY 28, 2020

To learn how to drive product adoption with a digital strategy approach, we hosted a webinar with Megan Macaluso, VP of Strategic Development at ESG which delivers Customer Success as a Service. During the webinar, we discussed how to: Leverage email and in-app metrics to track overall customer engagement.

Journey mapping 64

Journey mapping Customer centricity Accountability Metrics 64

Creative Virtual

DECEMBER 13, 2018

RITA was in the news in January for giving commuters access to voice-activated information with a new integration with Amazon’s Alexa. There were also some other noteworthy and news making announcements for individual members of the Creative Virtual team this year. You can read our full article here. Congratulations!

Virtual Agent 40

Virtual Agent Transportation Chatbots Multichannel 40

ChurnZero

SEPTEMBER 14, 2018

INBOUND is an industry event designed to gather Marketing, Sales, and Customer Success professionals all in one place to learn and get inspired together. Upcoming Webinar. Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero.

Education 66

Education Customer retention B2B SaaS 66

ChurnZero

MAY 22, 2020

Follow the company on Owler to receive news alerts about them, such as funding, layoffs, and new executive hires. Connect with the company on social to show you have a vested interest in staying updated on their campaigns, activities, and events. Webinar]: How to Streamline Onboarding to Reduce Churn. .

Best practices 98

Best practices Accountability Benchmark Sales 98

CSM Magazine

JUNE 25, 2020

While crisis-driven changes can often have a negative impact, recent events have fostered a much-needed modernisation of the contact centre. “The The good news is that the pandemic offered important visibility into the strength of operations. During the pandemic, contact centres became even more essential to a company’s success.

Airlines 52

Airlines Analytics Healthcare Surveys 52