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ShepHyken
MARCH 17, 2021
They focus more on the customer than they do the sale. Sure, they want to make the sale, add more revenue and get higher ratings. The company recognized that it would cost more to ship to a residential address and took the time to call her and explain that changing the address could save her money. It’s about the relationship.
CCNG
DECEMBER 8, 2022
She said it's now less about booking and more about finding help when it's most needed. In terms of booking, White said people increasingly "want to do things on their own," meaning the customer care employees have been more tasked with communicating via chat and for calls to focus more on "detailed questions." "I
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ShepHyken
AUGUST 8, 2023
Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. You’ll get a smile and your customers will know that you are thinking of them and always looking for ways to improve their eXperience. Connect with Shep on LinkedIn.
Beyond Philosophy
JUNE 29, 2016
In theory, this sounds like a good idea that will lead to a more personalized and satisfying experience for everyone. Eliminating actual discrimination is difficult when individual property owners– each with their own set of biases — have discretion about who they can rent to. The post More shocking news about Airbnb!
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Not only does a better CX improve customer satisfaction, increase retention, and create more engagement, it also drives key business results, including lower operational costs and higher profits. As digital channels dominate customer interactions, experiences are critical to get right. That’s why we wrote this eBook.
C3Centricity
OCTOBER 10, 2023
You might have seen a recent post of mine on LinkedIn where […] The post Do Less Market Research But Know Much More About Your Customers first appeared on c3centricity. Do you always need the market research studies you run?
ChurnZero
JANUARY 29, 2021
. As a Customer Success professional, you talk to customers about your products and services all day, every day – whether it’s discussions about product adoption, value, or ROI. But if you want to have more than a one-dimensional relationship with your customer, only talking about your product isn’t enough.
Advertiser: ZoomInfo
Generally curious about the CI space? This eBook will answer all your questions and more by providing a complete overview of Conversation Intelligence and its importance in Revenue organizations, delivering impact from your Sales Development Representatives all the way to the C-Suite. Ready to learn more?
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As more businesses embrace online channel communications, the opportunity to unlock audio data increases. In this whitepaper you will learn about: Use cases for enterprise audio. Deepgram Enterprise speech-to-text features. How you can label, train and deploy speech AI models. Overview of Deepgram's Deep Neural Network.
Advertiser: ZoomInfo
In a recent survey with Demand Gen Report, we found 59% of experienced practitioners (those with ABM programs more than a year old) indicated their ABM programs are meeting or greatly exceeding their expectations, while only 45% of novices (those with ABM programs less than one year old) could say the same.
Speaker: Cognigy and CCT
But what about other digital channels? Customers of 2022 are more likely to expect brands to communicate with them on their channel of choice. Adding chatbots and voice bots are great first steps contact centers are taking to automate customer service.
Advertiser: ZoomInfo
While B2B research suggests organizations are thriving through successful ABM programs, getting just one campaign off the ground is more difficult than it seems. Download ZoomInfo’s latest eBook to learn about the three most common mistakes organizations make while executing an ABM program, including: Poor account selection process.
Advertiser: ZoomInfo
In fact, less than 2% of today’s cold calls actually result in meetings, and 63% of sales professionals say it’s what they dislike most about their jobs. If you’re looking to perfect your cold calling techniques, download ZoomInfo’s latest eBook for a number of cold calling tips to help generate more leads to fuel your funnel.
Speaker: Laura Bassett, Senior Director Product Marketing, NICE inContact
Join our live education session, backed by new independent studies to learn more about: AI: The basics. With the increase in artificial intelligence tools we see in the marketplace, it’s important to understand how AI is transforming our contact centers. Why does my contact center need to adopt AI now?
Speaker: JD Dillon, Principal Learning Strategist, Axonify
The time to reimagine your approach to onboarding has never been more critical. With a new way of thinking about onboarding agents, you can speed up time-to-competency, mitigate early turnover, and continuously build capability on-the-job, which will ultimately drive better business performance. It takes an average of 11.5
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