Spearline

FEBRUARY 2, 2022

This means you can now test numbers in Egypt, across its mobile networks. What’s more, Spearline secured 100% coverage of Egypt’s mobile market with its operators. You are now covered across Vodafone, Orange, Etisalat and We’s (Telecom Egypt) mobile networks.

Telecommunications 98

Telecommunications Marketing Management 98

OctopusTech

AUGUST 7, 2023

Mobile devices have become an indispensable part of our lives as a result of the increasing use of smartphones and tablets. Nowadays, people want a mobile-friendly website as they use their mobile devices frequently for a variety of functions, including web browsing. What is the Meaning of a Mobile-Friendly Website?

Engineering 62

Engineering outsourcing Accountability Technology 62

CSM Magazine

DECEMBER 8, 2023

An online casino should offer a variety of communication methods and make access convenient for mobile players. Methods of Contacting Customer Support in a Mobile Casino First, it is crucial to clarify the detailed function of customer support. Phone Support Customer support via mobile phone provides high-quality customer advice.

Customer Support 52

Customer Support Chatbots Technical Support Technology 52

Aspect

AUGUST 16, 2018

Yesterday at a media event in Charleston, South Carolina, the CEO of T-Mobile, John Legere, revealed their next big move. While some contact centers do the absolute most to try and keep the customer away from the agent either on accident (a poorly designed IVR) or on purpose, T-Mobile plans on doing the exact opposite.

Interactive Voice Response 177

Interactive Voice Response Contact Center Customer Service Customer Experience 177

CSM Magazine

APRIL 18, 2024

The cloud-based system incorporates vehicle tracking, mobile workforce app, intelligent job scheduling and an online customer booking portal. DSSL Group, the security systems company, has rolled-out a new field service management system from BigChange. “However, we also knew this was long winded.

Management 52

Management Engineering CRM Finance 52

Spearline

DECEMBER 14, 2022

We’re thrilled to announce Algeria as the latest country to join our mobile testing network – bringing Spearline’s global total coverage to 82 countries. You can now test your mobile numbers across Azurreo and Djezzy. Djezzy is a state-owned mobile operator and is the largest MNO in Algeria with a market share of approximately 65%.

Contact Center 98

Contact Center Marketing Management 98

kommunicate

OCTOBER 27, 2022

Last Updated on October 27, 2022 85% of shoppers prefer mobile applications over mobile websites for online shopping (Forbes). Mobile has become the staple channel for consuming information and carrying out everyday tasks. The post Make Your Shopify Website More Mobile-Friendly in 2022 appeared first on Kommunicate Blog.

Customer Support 97

Customer Support 97

Spearline

MAY 25, 2022

We are delighted to let you know that you can now test your numbers in Bosnia and Herzegovina across the country’s two major mobile networks – BH Telecom and M-Tel. The post Bosnia and Herzegovina joins the Spearline mobile network appeared first on Spearline. Welcome Bosnia and Herzegovina to Spearline!

Telecommunications 98

Telecommunications Marketing Management 98

CX Global Media

AUGUST 18, 2017

But when agents use their mobile devices to help themselves with managing exceptions, your burden becomes a whole lot easier. Mobile Self-service Modernizes your WFM Click to Tweet. Mobile comes to the rescue. I bet all of your agents have mobile smartphones. That’s until you have to deal with all of the exceptions.

Self service 174

Self service Contact Center Call Center contact center solutions 174

Spearline

JUNE 8, 2022

We are delighted to let you know that you can now test your mobile numbers in Peru, Kenya, Ecuador and Nigeria across the countries major mobile networks. Peru – Movistar and Claro – Between the two operators, they hold over 59% of the mobile market in Peru. Welcome Peru, Ecuador, Kenya and Nigeria to Spearline!

Telecommunications 98

Telecommunications Marketing Management 98

CSM Magazine

MARCH 7, 2024

Now completing around 500 jobs a week, Jet Wash Shop uses the BigChange job management software to manage all aspects of its mobile operation. Customisable worksheets, accessed by engineers using their mobile phones, include prompts for completion including the capture of date/time stamped photographs and customer signatures.

Automotive 52

Automotive Engineering CRM Finance 52

TELUS International

MAY 17, 2021

With mobile payments gaining traction globally, discover if now is the right time for the U.S. The COVID-19 pandemic has helped accelerate society away from cash. to make the move towards digital wallets.

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Jon Arnold

JUNE 7, 2023

I’ve got another white paper update to share - this one was done for Enreach , a leading EU mobility and platform provider. Mobility has long been a challenge in the collaboration space, but more importantly, Enreach feels what’s really needed is an integrated approach to manage all forms of enterprise communications.

Enterprise 59

Enterprise Management 59

GetFeedback

NOVEMBER 8, 2020

Five key elements to delivering the best mobile UX and how to use customer feedback to optimize the experience.

Feedback 170

Feedback 170

Avoxi

FEBRUARY 22, 2022

Building a Modern Call Strategy: 6 Call Management Mobile App Benefits Easily build an effective modern strategy with a phone app for inbound and outbound calls! Watch productivity grow when you give your reps the full power of your unified communications platform through their mobile device.

Management 118

Management Contact Center 118

Spearline

FEBRUARY 9, 2022

This means you can now test numbers in El Salvador, across its two major mobile networks – Claro and Tigo. El Salvador joins Spearline mobile testing. We are delighted to inform you that El Salvador has just joined Spearline, and is available for immediate testing. The post New country! appeared first on Spearline.

Telecommunications 98

Telecommunications Management 98

CSM Magazine

FEBRUARY 26, 2024

Transitioning to digital working, Trent’s field operatives are using mobile devices synchronised in real-time with the back-office system. Trent’s Drains, a provider of 24/7 drainage services, is using BigChange software to jettison inefficient job management and improve productivity.

Engineering 52

Engineering CRM Accountability Management 52

Spearline

MARCH 14, 2022

We are delighted to let you know that Honduras has just joined the Spearline mobile network, and is available for immediate testing. This means you can now test numbers in Honduras, across its two major mobile networks – Tigo and Claro – who between them, cover just over 90% of the mobile market in Honduras.

Telecommunications 98

Telecommunications Marketing Management 98

Spearline

FEBRUARY 7, 2022

Bahrain joins Spearline mobile We are delighted to announce that you can now test your numbers in Bahrain, with two of the largest mobile operators in the country – Batelco and Zain. The addition of Bahrain to Spearline mobile brings the total number of countries you can test your numbers in across mobile networks, to 62.

Telecommunications 98

Telecommunications Management 98

AnswerConnect

OCTOBER 4, 2022

The post The Ultimate Guide to Your AnswerConnect Mobile App appeared first on AnswerConnect Blog. Your AnswerConnect Account comes with an AnswerConnect App. Manage your account, view your messages and pursue new opportunities, Anywhere.

Accountability 93

Accountability Management 93

Quiq

JANUARY 26, 2023

So it only makes sense that contact centers reimagine their customer interactions with a mobile-first focus in mind. Optimize your website for mobile. By now, there’s no excuse for websites that aren’t mobile-friendly. Even non-retail sites need to account for the public’s increasing reliance on mobile.

Customer Service 67

Customer Service CRM Technical Support Advertising 67

CSM Magazine

FEBRUARY 29, 2024

In the growing market of mobile app development, providing top-notch customer service can be the deciding factor that makes your app stand out. For mobile app developers, the challenge is to integrate customer service in ways that resonate with tech-savvy users.

Customer Service 52

Customer Service Feedback Education Self service 52

DMG Consulting

JANUARY 29, 2021

Question: What are the mobility capabilities of WFM solutions? And, mobile solutions enable on-site employees to complete self-service activities, view personal, team, and site performance results, and more, when they are not in the contact center. OT/VTO), from their smartphone or tablet. OT/VTO), from their smartphone or tablet.

Gamification 101

Gamification At home agents Self service Contact Center 101

HelpCrunch

NOVEMBER 25, 2020

Mobile developers usually think about mobile app support only when they start receiving negative feedback and smashing user reviews. The post 12 Steps to Provide Five-Star Mobile App Support appeared first on HelpCrunch blog. That’s when they realize that their customers actually do have problems with the app and would [ … ].

Feedback 118

Feedback 118

Spearline

NOVEMBER 10, 2022

We’re thrilled to announce Pakistan as the latest country to join our mobile testing network – bringing Spearline’s global total coverage to 81 countries. You can now test your mobile numbers across Pakistan’s two major networks – Telenor and Jazz. These two operators dominate the market at 60%.

Contact Center 52

Contact Center Marketing Management 52

JustCall

SEPTEMBER 29, 2023

JustCall, a top-tier cloud-phone & SMS solution is now also available in Copper’s mobile app – making the integration available on all Copper devices. All interactions are automatically logged as activities, including calls and texts, providing a comprehensive solution both on desktop and mobile through the Copper mobile app.

APIs 52

APIs CRM Accountability Management 52

Certified Languages International

OCTOBER 9, 2023

A New VRI Platform that Puts Language Access First 22 Video Languages & ASL 230+ Audio Languages High-Quality Video Natural, Clear Audio Feast Your Eyes on These Features On-demand & scheduled c onnection to an interpreter in seconds Easy-to-use interface with clear, high-quality video and audio Fingertip access to your most frequently (..)

Technology 52

Technology 52

AWS Machine Learning

OCTOBER 24, 2023

This post is co-authored by Dhurjati Brahma, Senior Systems Architect at T-Mobile US, Inc and Jim Chao, Principal Engineer/Architect at T-Mobile US, Inc and Nicholas Zellerhoff Associate Systems Architect at T-Mobile US, Inc. T-Mobile US, Inc. T-Mobile US, Inc. In addition, market research based on U.S.

APIs 92

APIs Engineering Metrics Technology 92

Concentrix

JULY 16, 2020

The post ConcentrixCX Mobile appeared first on Concentrix. Customer feedback at your fingertips!

Feedback 90

Feedback 90

Andrew Mcfarland

NOVEMBER 15, 2020

Read this experience a customer had with T-Mobile. T-Mobile’s avoidable mistakes… let me count the ways. Some days, it seems like the world is ACTUALLY becoming more customer-centric. Other days, I’m left scratching my head in disbelief. Offered free additional.

Customer centricity 62

Customer centricity Customer Experience 62