BlueOcean

JANUARY 30, 2024

In this model, where you pay only for the contacts handled, the responsibility to manage efficiency and productivity lies with your outsourced partner. It’s on your outsourcer to reduce or increase head count to meet expected seasonal shifts. Technology Advantages: The cloud has certainly changed the economics of outsourcing.

outsourcing 118

outsourcing Contact Center Call Center Customer Care 118

BlueOcean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. Trust both your incoming new partner & your outgoing incumbent to conduct the transition with professionalism – this won’t be their first rodeo. That’s just a fact so, you need to work with it.

outsourcing 71

outsourcing Customer Care Best practices Management 71

TechSee

MARCH 11, 2024

In this post, we will provide some core concepts you will need to understand the Conversational AI landscape better and, ideally, find the right Conversational AI for CX partner for your particular needs. Below are five questions that will help you better define your objectives and identify the right partner for your needs.

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

TechSee

MAY 18, 2023

In the realm of visual assistance, our partners are making a significant impact through TechSee’s Visual Intelligence Studio (VIS). With their VIS certification, these highly engaged partners are revolutionizing the way businesses engage with their customers. That answer is down to a few key reasons.

Telecommunications 109

Telecommunications Self service Best practices Customer Experience 109

VirtualPBX

MARCH 14, 2024

When the tax season rolls around, businesses are faced with the crucial task of meeting their tax filing deadlines. Instead, it leverages the simplicity and convenience of email to transmit fax documents securely and meet business tax deadlines. With this method, all you need is an email address to initiate fax submissions.

voip 111

voip 111

BlueOcean

MARCH 14, 2024

Dig deeper in this article > 5 Insights About Sourcing and Developing Strategic Partnerships You know that partnering with a contact center outsourcer is more than just signing on another vendor. To avoid that headache (and massive waste of resources), shortlisting potential partners is critical. More is not necessarily better.

Contact Center 71

Contact Center outsourcing Customer Care Engineering 71

TechSee

MARCH 2, 2023

Sorting through the many questions asked of our AI team, here are seven of what we feel are the best questions to ask in order to understand if an AI provider is the right partner for you. Can you customize the AI technology to meet the specific needs of our business and industry? If so, how? Every business is different.

Enterprise 109

Enterprise Coaching Chatbots Self service 109

Interactions

APRIL 16, 2024

In a world of high demands and countless inquiries, meeting consumer expectations isn’t just a goal; it’s a commitment. When choosing a partner, consider these three characteristics: Find a partner that will share in your success. You want your partner to be as invested in the success of the technology as you are.

Customer Care 62

Customer Care Self service Metrics Interactive Voice Response 62

AWS Machine Learning

APRIL 2, 2024

Over the past year, we have partnered to make it effortless to train, fine-tune, and deploy Hugging Face models using Amazon SageMaker , AWS Trainium , and AWS Inferentia. You can meet with Julien and AWS experts to dive deep into your use cases and learn how AWS and Hugging Face can help.

Accountability 88

Accountability Marketing Personalization Management 88

Cisco - Contact Center

DECEMBER 18, 2023

Connecting with our colleagues and meeting new customers, partners, and developers is t… Read more on Cisco Blogs G’day mates from Down Under! The DevNet Zone at Cisco Live APJC in Melbourne, Australia was a great adventure.

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88

IdeasUnlimited

MARCH 6, 2024

Such a wide array of services makes IdeasUnlimited a versatile partner for businesses looking to enhance their customer engagement strategies. The company’s focus on customer satisfaction and brand representation makes it an ideal partner for businesses aiming to reach new heights.

Customer Support 105

Customer Support Brand ambassadors Call Center Enterprise 105

BlueOcean

FEBRUARY 22, 2024

Here are a few green flag markers that help indicate that you’ve found the best-fit outsourced customer care partner. We often joke that finding the right strategic partner is a lot like trying to find a romantic partner – it’s the obvious red flags that make the best/worst/most entertaining stories.

outsourcing 71

outsourcing Customer Care Entertainment Government 71

AWS Machine Learning

MARCH 22, 2024

Contentful is an AWS customer and partner. To help you meet your organization’s security rules, we have published an AWS CloudFormation template that creates an AWS Identity and Access Management (IAM) user with the minimum privileges you need for this app. Matt Middleton is the Senior Product Partner Ecosystem Manager at Contentful.

Engineering 90

Engineering Consulting Consulting Enterprise 90

Outsource Consultants

JUNE 21, 2023

During this trip, we asked our BPO partners for their opinions on several facets of the industry, including what it takes to have a successful partnership with a call center. To create a focus on strong partnerships, your company will need to ensure you stay active and aware of your partner. This is what they had to say.

outsourcing 67

outsourcing Call Center Contact Center Technical Support 67

Momentum Telecom

OCTOBER 24, 2022

Your reputation is linked to your partners’ reputations – so you only want to partner with experienced and reliable managed cloud service providers. Momentum meets those criteria. We work hard to make sure we define solutions that not only meet your customers’ needs, but are also cost-effective and easily scalable.

Management 98

Management Interactive Voice Response CRM Technology 98

Serenova

APRIL 3, 2019

Next week, I’m heading to my third Channel Partners Conference & Expo with Serenova. As you might imagine, as VP of Channels in North America, I get to quite a few events in the partner community on behalf of Serenova. I’m excited to say we’re hosting our second annual Serenova Happy Hour at Channel Partners this year.

contact center solutions 15

contact center solutions Contact Center Education Marketing 15

Real Blue Sky

SEPTEMBER 12, 2023

Strategic outsourcing, where the business partners with experts who specialize in contact center vendor management. The larger the team, the more challenging it becomes to ensure everyone is aligned, trained, and meeting the quality standards you’ve painstakingly set. But not just any outsourcing.

outsourcing 105

outsourcing Management Customer Service Contact Center 105

TechSee

AUGUST 31, 2022

The right partner will ease your transition substantially. They expect a great experience, they expect great service and support, and they expect you to meet their expectations. This requires meeting the customer or end-user on their terms. End-User Adoption. End-users come to your brand because they expect something.

APIs 109

APIs Enterprise Technology Self service 109

Global Response

MARCH 26, 2024

Deciding to partner with a business processing outsourcing (BPO) vendor is a strategic move for companies of all sizes. Quality of service When outsourcing services, you need a partner that will deliver equal, if not better, quality of service than your in-house team. As true partners, celebrate milestones and achievements together.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

Cisco - Contact Center

JANUARY 10, 2023

Differentiate – Build, Buy, Partner; New User Experiences, Products, Services; Accelerated Product, Services, and Business Process Innovation; Distributed Ecosystem/ Connectivity and Intelligence. With our partners, we continue to help our customers expand the boundaries of what is possible in financial services.

Banking 145

Banking Enterprise APIs Contact Center 145

AWS Machine Learning

MARCH 12, 2024

Advertisers, publishers, and advertising technology providers are actively seeking efficient ways to collaborate with their partners to generate insights about their collective datasets. The analysis helps determine how much of the advertiser’s audience can be reached by a given media partner. Choose Next. Choose Next.

Advertising 101

Advertising Accountability APIs Best practices 101

Outsource Consultants

APRIL 4, 2024

“This achievement is a direct result of the dedication and hard work of our exceptional team, our loyal clients, and our valued BPO partners. Our unique matching algorithm uses over 50 data points to identify BPOs that meet our clients’ exact specifications and present the options in a side-by-side comparative matrix for easy analysis.

Consulting 67

Consulting Consulting outsourcing Call Center 67

Outsource Consultants

JUNE 7, 2021

We’ve all asked the question: “When will I find the right call center partner?”. Maybe you’ve searched endlessly for a BPO partner that felt right. Or you’ve been wondering about meeting someone new, a BPO partner that’s nice, that makes you feel important — but no luck. But don’t worry. You don’t have to settle.

Call Center 128

Call Center outsourcing Consulting Consulting 128

Cisco - Contact Center

JANUARY 24, 2023

Forming partnerships with Technology Service Brokers Telarus and Intelisys has enabled thousands of agents and traditional Cisco partners to capture the opportunity offered by Cisco Unified Communications. Cisco Partners Facebook | @CiscoPartners Twitter | Cisco Partners LinkedIn We’d love to hear what you think.

Contact Center 93

Contact Center Technology SaaS Feedback 93

Momentum Telecom

JANUARY 9, 2024

Together, we are well-positioned to meet the evolving needs of businesses worldwide”. We love what we do—and it shows in the way we partner with you, from our first conversation to ongoing post-install support. Customers at Horizon Telecom can choose from the offerings of over 1,400 partners with whom the company collaborates globally.

Management 116

Management Customer centricity Enterprise Service level 116

Expivia

FEBRUARY 15, 2024

The future success of contact center BPOs hinges on their ability to evolve into strategic partners, leveraging artificial intelligence (AI) to redefine customer service. This shift is essential for staying competitive and meeting the ever-growing demands of the digital marketplace. Why Choose Expivia? Discover the Expivia difference.

Contact Center 52

Contact Center Business Process Outsourcing outsourcing Technology 52

Call Experts

OCTOBER 5, 2023

Keep These Factors in Mind Before hiring a contact center, knowing what you’re looking for and what’s necessary to ensure a contact center meets your needs is essential. By clarifying your business needs upfront, you can better align your choices with the contact center solutions that meet those needs.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

Cisco - Contact Center

JULY 17, 2023

Cisco and our partners are delivering to these needs, to meet these shifts driving a new market scape. We all feel the customer demands fueling a high pace of change in innovation. Technology… Read more on Cisco Blogs

Marketing 76

Marketing Technology 76

VirtualPBX

JANUARY 11, 2024

VirtualText Forward stands as a testament to our dedication to not just meeting but exceeding the needs of our customers. Say goodbye to the limitations of traditional telephony, and embrace a future where communication is agile, scalable, and tailored to meet the evolving needs of your business.

Contact Center 98

Contact Center Customer centricity Sales Feedback 98

IdeasUnlimited

FEBRUARY 14, 2024

The Digital Edge: Your Digital Partner: In the vast landscape of digital marketing service providers, The Digital Edge stands out as a beacon of trustworthiness and expertise. From responsive design to e-commerce capabilities, The Digital Edge ensures that each website not only meets but exceeds client expectations.

Marketing 98

Marketing Engineering industry standards Advertising 98

VirtualPBX

MARCH 1, 2022

VirtualPBX has been delivering innovative features and services for nearly 20 years to meet the growing demands of business worldwide. Let us tell you why in our new partner webinar. Let us tell you why in our new partner webinar. Partner Webinar Kickoff. Partner Webinar Overview. We want to help you succeed.

voip 98

voip Accountability Marketing Sales 98

Comm100

NOVEMBER 15, 2022

Telephone support simply can’t meet these expectations. To meet their customers’ needs, CCaaS providers are partnering with digital communication platforms to add digital omnichannel capabilities to their product offering. Why are CCaaS solution providers partnering with digital communication platforms?

Upselling 80

Upselling Chatbots Customer retention Analytics 80

Call Experts

APRIL 8, 2024

Keep These Factors in Mind Before hiring a contact center, knowing what you’re looking for and what’s necessary to ensure a contact center meets your needs is essential. By clarifying your business needs upfront, you can better align your choices with the contact center solutions that meet those needs.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

The Northridge Group

AUGUST 23, 2022

Companies that employ outsourcing partners need assistance monitoring the performance of both their internal contact center associates and the associates of their outsourcing partner. The outsourcing partner is employed all year round but is primarily needed during the open enrollment period, from October through January.

Healthcare 120

Healthcare Contact Center outsourcing contact center associations 120

Outsource Consultants

JUNE 8, 2023

In his capacity as a trusted advisor and thought leader, he will provide invaluable insights both internally and to our esteemed clients and BPO partners. In Tierney’s words, “I look forward to working with Outsource Consultants to link companies with their best match BPO partners.

Consulting 67

Consulting Consulting outsourcing Call Center 67

Outsource Consultants

MARCH 28, 2023

We are so grateful for our dedicated team, loyal clients and BPO partners who have all contributed to our success.” Our unique matching algorithm uses over 50 data points to identify BPOs that meet our clients’ exact specifications and present the options in a side-by-side comparative matrix for easy analysis.

Consulting 128

Consulting Consulting outsourcing Call Center 128