LiveChat

JANUARY 29, 2020

A typical scenario is to have two separate apps to manage these two channels. However, app switching can be exhausting. We decided to end this distracting procedure and embrace multichannel communication with our new tool – HelpDesk. We created and introduced HelpDesk to the global audience last year. Custom domains.

Multichannel 28

Multichannel Feedback Accountability Customer Support 28

LiveChat

NOVEMBER 16, 2018

From becoming “friends” with customers via social media to getting inside their pockets via smartphone apps to offering customer support 24 x 7 x 365, businesses have pulled no stops at pleasing the customer in the race for market domination.

Customer Support 45

Customer Support Customer Care Entertainment Education 45

JivoChat

AUGUST 27, 2023

The rise of E-commerce has revolutionized the world of shopping and business, reshaping traditional practices and paving the way for a digital marketplace. website, marketplace, social media) into a single platform. Ultimately leading to long-term success in the digital marketplace.

CRM 75

CRM Technical Support Analytics Customer Support 75

JustCall

JUNE 29, 2023

The native integration is available in the Monday.com App marketplace and can be installed in minutes. Today, JustCall offers 100+ integrations with CRMs, Helpdesk and other business tools for diverse customer communication needs. You can create numerous shortcuts and perform most tasks right within your Monday.com account.

CRM 52

CRM Accountability Sales Management 52

Netomi

OCTOBER 25, 2021

The ticketing system on Zendesk consolidates all of your tickets into a single platform – including from social media, email, chat, in-app support, phone, and the web. Apps and Integrations . These Zendesk apps amplify the power of the platform and many can be implemented with a single click. . App Store .

Chatbots 85

Chatbots Enterprise Virtual Agent Self service 85

JustCall

APRIL 5, 2023

It includes integration with popular CRMs, helpdesks, and collaboration tools like: Salesforce Zendesk Slack Microsoft Teams Service Now Microsoft Dynamics 365 Zoom Big Commerce Contactually Freshdesk Front Additionally, users can also access paid integrations through 80+ tools available in the AppConnect marketplace.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

Netomi

SEPTEMBER 20, 2021

As the demand for chatbot software has skyrocketed, the marketplace of companies that provide chatbot technology has become harder to navigate as competition increases with many companies promising to do the same thing. It’s an internal ticketing system that has built-in helpdesk AI. Multi-channel (email, Web forms, chat, in-app).

Chatbots 126

Chatbots APIs Surveys Analytics 126

aircall

MAY 1, 2022

To ensure a workforce isn’t working on disparate systems and apps, a UCaaS model will typically consist of apps for video conferencing, messaging, and admin that ensure your inter-organizational communications operate in harmony. . We’re a big fan of integrations (read about our App Marketplace hitting the 100 mark ).

Contact Center 62

Contact Center voip Interactive Voice Response contact center solutions 62

Zingtree

NOVEMBER 4, 2018

If you’re running live support or a contact center with Freshdesk, you’ll want to use the latest Zingtree Freshdesk app for Agent Scripting. With a single button click, your decision trees appear like this in Freshdesk: Note: This app will appear in the Freshdesk App Marketplace soon, but here’s how to install it today.

Scripts 48

Scripts Feedback Contact Center Call Center 48

JustCall

JANUARY 2, 2020

JustCall Marketplace. We have created an integration page (marketplace) that will give users an option to quickly integrate with any of the CRM, Helpdesk, Marketing automation and other available tools. Web and Desktop App Dialer 2.0: . Read: Predictive Dialer vs Auto Dialer: Which is right for your business?

CRM 52

CRM Analytics Surveys Accountability 52

JustCall

AUGUST 16, 2022

You can also reach relevant individuals and develop a strong presence in the local marketplace of Detroit. Integrations with CRM, Helpdesk and other Business Software. Custom greetings, Call forwarding, Multi apps and devices, Power dialer; Call recording. Quick and Low Cost Setup . There are no upfront costs.

voip 52

voip CRM Sales Accountability 52

JustCall

APRIL 5, 2023

Integrations with several other apps like: Prodoscore, Kustomer, Miro, Zoom, Microsoft Teams, Happy Fox, etc. are available on the Dialpad App marketplace as part of monetized plans. You can choose from a wide range of CRMs, helpdesks, productivity tools, all of which can be consolidated over a single platform.

call center software 52

call center software Call Center Interactive Voice Response Enterprise 52

LiveChat

NOVEMBER 20, 2019

I don’t think it’ll be all supercenters and online marketplaces. Grandmas are shopping with mobile apps for their Gen Z grandchildren. Supercenters and buy-everything ecommerce marketplaces are on their way up. For example, HelpDesk keeps customer support tickets organized and easy to work with. First, a confession.

Brand ambassadors 55

Brand ambassadors Chatbots Sales Technology 55

Netomi

MARCH 2, 2022

Arguably, its most attractive feature is its numerous integrations, as it integrates with 1000+ prebuilt apps through the Zendesk marketplace. . Integration with thousands of third-party apps via HubSpot App Collections. Integration with Jira’s helpdesk software, Atlasssian’s software suite and dozens of other tools .

Self service 52

Self service Enterprise Chatbots Customer Support 52

Solvvy

OCTOBER 1, 2019

We’ve designed a native mobile support experience that ensures customers never have to leave an app to find answers, keeping them engaged and satisfied. We are now part of the FreshDesk Marketplace where FreshDesk customers can learn about how Solvvy works alongside their helpdesk.

Self service 48

Self service Analytics Technology Customer Experience 48