FluentStream

JANUARY 30, 2024

For organizations with office space, growth often results in the need for more space or new locations. As Bristol Dental discovered, cloud communication services make extending communication capabilities across locations seamless.

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Transparent BPO

JANUARY 5, 2023

Hint: Sticking a pin on a map is not the best option By Lance Hale, President, Transparent BPO There is a right way to determine the best location for your outsourced contact center. The post <strong>Identifying the Criteria for Your Ideal Contact Center Location</strong> appeared first on Transparent BPO.

Contact Center 62

Contact Center outsourcing Customer Service Customer Experience 62

CSM Magazine

JANUARY 17, 2022

When you are in charge of a business, you are likely always thinking of new ways to improve your location all the time. Improving the overall experience of your location is paramount. Your location can be enhanced by a wide variety of products. So, when you want to improve your location, the time to get started is now.

Chatbots 52

Chatbots Entertainment voip Advertising 52

Talkdesk

MARCH 4, 2021

Learn more about an all-in-one mobile workforce solution that puts real-time communication tools in the hands of location-based employees. But this is not the only concern; companies that fail to better optimize their location-based frontline staff will suffer to stay profitable and maintain a high-level of CX. What does it take?

Customer Experience 94

Customer Experience Banking Contact center software Contact Center 94

CSM Magazine

AUGUST 13, 2021

What Is Location-Based Data? The concept of location data is pretty straightforward but can be confusing to some. It’s information gathered by various signals to determine a device user’s precise location. How can businesses use this location data? How Using Location Data Can Improve CX. Geofencing.

Advertising 52

Advertising Marketing Analytics Sales 52

CSM Magazine

JANUARY 24, 2023

If you’re in a position to open a new location for your established business, that’s a good sign for the long term prospects of your operations. Harness the Power of Social Media: Increase Your Reach With Strategic Posts Social media offers a great way to announce the opening of your new business location.

Marketing 52

Marketing 52

MicroAutomation

MARCH 14, 2019

The race for location accuracy to 2021 is on! Back in 2015, the FCC passed a rule requiring carriers to deliver more accurate location data for 80% of calls by 2021. What seemed to be a pie in the sky is slowly becoming a reality. US regulators caution that 10,000 lives could be saved each […].

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MicroAutomation

MARCH 14, 2018

The race for location accuracy to 2021 is on! Back in 2015, the FCC passed a rule requiring carriers to deliver more accurate location data for 80% of calls by 2021. What seemed to be a pie in the sky is slowly becoming a reality.

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AWS Machine Learning

SEPTEMBER 20, 2022

Starting today, when importing data from Athena data sources, you can configure the S3 query output location and data retention period to import data in Data Wrangler to control where and how long Athena stores the intermediary data. Data Wrangler now supports custom S3 locations and data retention periods for your Athena query output.

Banking 71

Banking Engineering Enterprise Advertising 71

MicroAutomation

MARCH 14, 2019

The race for location accuracy to 2021 is on! Back in 2015, the FCC passed a rule requiring carriers to deliver more accurate location data for 80% of calls by 2021. What seemed to be a pie in the sky is slowly becoming a reality. US regulators caution that 10,000 lives could be saved each […].

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Branch Mesenger

NOVEMBER 13, 2018

Amazon has selected two locations: Crystal City, Virginia and Long Island, New York. For all intent and purposes, Crystal City is actually a neighborhood and the decision to locate there is a big win for Arlington, VA. And, early reports from last week were pretty much on the money.

Advertising 48

Advertising Feedback Engineering 48

Branch Mesenger

NOVEMBER 13, 2018

Amazon has selected two locations: Crystal City, Virginia and Long Island, New York. For all intent and purposes, Crystal City is actually a neighborhood and the decision to locate there is a big win for Arlington, VA. And, early reports from last week were pretty much on the money.

Advertising 48

Advertising Feedback Engineering 48

BlueOcean

JUNE 13, 2019

Consider this post your GPS guiding you to the best location for an outsourced center using four points of directional reference: cultural alignment, labor force, business climate, and accessibility. Choosing the Best Location for Your Contact Center. Can they easily replace quality talent lost through attrition?

Contact Center 75

Contact Center outsourcing Education Personalization 75

AWS Machine Learning

JULY 29, 2022

Defect detection involves identifying the presence of a defect, classifying types of defects, and identifying where the defects are located. Lookout for Vision now includes the ability to provide the location and type of anomalies using semantic segmentation ML models. The following diagram illustrates the solution architecture.

Scripts 69

Scripts SaaS Accountability Engineering 69

BlueOcean

JULY 16, 2019

That means greater buying power when your outsourced customer care team is located in Canada. Pro Tip: Ask bidders to provide walking and biking scores for the location where they plan to house your customer care team.). The post 10 Reasons to Locate Your Contact Center in the Friendly North appeared first on.

Contact Center 69

Contact Center outsourcing Real estate contact center solutions 69

Transparent BPO

MARCH 26, 2019

The call center industry continues to expand globally as companies seek to balance labor availability, labor costs, geopolitical stability, and business climate says the Site Selection Group (SSG) in its latest location trend report, which identified regions showing the highest rates of growth.

Call Center 75

Call Center outsourcing Contact Center 75

Knowmax

SEPTEMBER 24, 2020

Remote working challenges: agnostic locations, technical upgradations!

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Avaya

OCTOBER 27, 2016

Wi-Fi location-based solutions provide similar capabilities as a sonar system. Since most devices probe the network several times a minute, it’s possible to identify the location of a device every few seconds. Therefore, a Wi-Fi location-based solution can identify the location of every wireless device in range of the WLAN.

Wireless 77

Wireless Personalization Enterprise Technology 77

Avaya

SEPTEMBER 28, 2016

Yet 911 call centers rely on the cellular carrier to provide a cell phone’s location data. Instead, they can only receive the location data from the tower pinged by the call, something not nearly as accurate. In addition to eCall, there’s another remarkable solution called Advanced Mobile Location (AML). or greater).

Automotive 80

Automotive Wireless Government Engineering 80

Help Scout

NOVEMBER 27, 2018

The real downsides to remote work are just amplified versions of problems that exist in co-located environments. Remote teams excel at solving certain collaboration-related problems that co-located companies aren’t confronted with as keenly — but that doesn’t mean they’re not there. Related: How We Use Video to Build Remote Culture.

Feedback 40

Feedback Personalization Management 40

Monet Software

MARCH 28, 2018

The 2018 version comes from Ohio Senator Sherrod Brown, who has proposed legislation requiring contact center employees in India and other foreign locales to reveal their location during each call, and offer customers the option of being transferred to an agent within the United States. If that offer isn’t made, customers can request it.

Contact Center 48

Contact Center outsourcing Call Center Customer Service 48

CSM Magazine

MARCH 12, 2018

Retailers are facing a customer experience transformation and location data is playing a key role. A customer can call a number, regardless of his or her location, and receive answers to questions. But that’s where location data comes in. What is location data and how do you collect it?

Customer Experience 40

Customer Experience Wireless Telecommunications Finance 40

PanTerra

APRIL 26, 2021

There are a multitude of ways that office-based teams interact with one another. There are the traditional conference-room meetings, popping into someone’s office to ask a quick question, brainstorming around a whiteboard, lunch meetings, chatting it up in the break room, and many other ways co-workers bond and interact with each other.

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ShepHyken

JULY 26, 2022

Quotes: “The three most important factors in real estate are location, location, location. Deon Nicholas also talks about the three elements that organizations must have to deliver the ultimate customer experience. The three most important factors in business are people, people, people.”

Real estate 347

Real estate Self service Customer Service Technology 347

ForeSee

JULY 26, 2017

The post ForeSee CX Suite updated with powerful new features: Location Leaderboards & Hierarchies, Topics Dashboard, and more appeared first on ForeSee. The advancements.

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EPIC Connections

JANUARY 30, 2018

the Caribbean, the Philippines… today’s global economy offers a world of call center location options that come with overwhelming amounts of data points for each country and city. So, how do you effectively evaluate call center locations and select the right destination to achieve your business goals?

Call Center 33

Call Center Real estate Government Education 33

EPIC Connections

FEBRUARY 20, 2018

Today’s global economy offers a world of call center location options that come with overwhelming amounts of data points for each country and city. So, how do you effectively evaluate call center locations and select the right destination to achieve your business goals? On-Shore: sites located within the U.S.A.

Call Center 33

Call Center Marketing outsourcing Government 33

AWS Machine Learning

NOVEMBER 22, 2023

These agents can perform various tasks and answer questions using location-based services like geocoding available through Amazon Location Service. We also share sample code that uses an agent to bridge the capabilities of Amazon Bedrock with Amazon Location. I'm Agent Smith, your conversational geospatial assistant.

APIs 91

APIs Scripts Engineering Accountability 91

EPIC Connections

MAY 10, 2018

Today’s global economy offers a world of call center location options that come with overwhelming amounts of data points for each country and city. So, how do you effectively evaluate call center locations and select the right destination to achieve your business goals? and up to a week in nearshore and offshore locations.

Real estate 35

Real estate Call Center Construction Consulting 35

AWS Machine Learning

MARCH 7, 2024

Parses an image from the response and saves it to an S3 location. json” } } The Input S3Uri parameter specifies the source location to retrieve the input data. A Lambda function saves the request payload as a JSON file in the specified Input S3Uri location. The Step Functions workflow runs the following steps for each image: 5.1

APIs 116

APIs Entertainment Construction Advertising 116