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LiveVox CX Reflex Episode 1: It’s A Whole New World For Contact Center Agents

LiveVox

Sheri Greenhaus, managing partner of the CrmXchange, explains why you need to invest in your agent experience in this episode of the CX Reflex. The post LiveVox CX Reflex Episode 1: It’s A Whole New World For Contact Center Agents appeared first on LiveVox.

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Financial Services KPIs Have Changed: Here’s How and Why

LiveVox

Welcome, esteemed partners of the financial services realm, to a journey that promises to illuminate the path to customer service excellence. That’s where key performance indicators (KPIs) […] The post Financial Services KPIs Have Changed: Here’s How and Why appeared first on LiveVox.

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Contact Centers and IT Must Partner for Transformation: Starting with the Agent Desktop

LiveVox

By Patrick Summe, Chief Technology and Engineering Officer, […] The post Contact Centers and IT Must Partner for Transformation: Starting with the Agent Desktop appeared first on LiveVox.

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SmartAction Unveils New Go-To Market Team: A Triumphant Trifecta to Drive Growth and Customer Satisfaction

SmartAction

Jay’s 20+ years of experience with companies such as 8×8, LiveVox, and Nextiva have proven his success in developing high-performing sales teams. His expertise will ensure that SmartAction continues to deliver its market-leading solutions through an extensive network of trusted partners.

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Two Birds, One Stone: How Eastern’s Digital Channel Expansion Lowered its Cost of Service & Improved CX

LiveVox

By finding a partner invested in their long-term success and adopting technology from a one-stop shop instead of a patchwork of different applications from different providers. Here’s how LiveVox’s data-driven approach to omnichannel has helped drive faster digital […].

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See You At Customer Contact Week For Discussions, Demos, and Copper Mules

Callminer

CallMiner will also be hosting demonstrations of our solutions and also featuring those of our partners Authority Software, LiveVox, and Netlink every 15 minutes in our Demo Theater, booth #314, during the entirety of the Customer Contact Week exhibitor hours of June 20 th 9:50 a.m. – and June 21 st 9:50 a.m. –

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See You At Contact Center Week For Discussions, Demos, and Copper Mules

Callminer

CallMiner will also be hosting demonstrations of our solutions and also featuring those of our partners Authority Software, LiveVox, and Netlink every 15 minutes in our Demo Theater, booth #314, during the entirety of the Contact Center Week exhibitor hours of June 20 th 9:50 a.m. – and June 21 st 9:50 a.m. –