Customer Contact Central

What’s New In LiveVox? Fall 2023 Edition

LiveVox

OCTOBER 19, 2023

The LiveVox Fall 2023 release introduces fresh features aimed at enhancing the omnichannel customer experience and delivering actionable data and automation tools to contact centers in the U.S. Fall 2023 Edition appeared first on LiveVox. and globally. First up, we’ve expanded our international communication capabilities.

Contact Center

Contact Center Customer Experience

How The LiveVox + Salesforce Integration Elevates CRM Through Digital Messaging Integration

LiveVox

DECEMBER 5, 2023

LiveVox is expanding the limits of digital communication within the CRM domain. By seamlessly integrating voice and digital communication with Salesforce CRM, LiveVox brings its advanced digital messaging capabilities to the forefront, offering contact centers a holistic approach to customer interaction.

CRM

CRM Contact Center

Make Contact Center Collaboration Seamlessly with LiveVox Connect

LiveVox

NOVEMBER 17, 2023

The post Make Contact Center Collaboration Seamlessly with LiveVox Connect appeared first on LiveVox. Delivering a consistent and exceptional customer experience is non-negotiable nowadays because your customers expect nothing less than a seamless journey, irrespective of the department they interact with.

Contact Center

Contact Center Customer Experience

The Power of Integrating Jack Henry™ with LiveVox Contact Center CRM

LiveVox

NOVEMBER 14, 2023

Ready to create a holistic view of your customers and drive better engagement with the LiveVox + Jack Henry™ integration? Participation in the program provides LiveVox access to Jack Henry™’s technical resources through an integration with the Symitar® core platform.

CRM

CRM Contact Center Customer Experience

2022 Contact Center Buyers' Guide

As contact center needs and pain points have evolved, so have contact center buying processes. This document will help you and your team narrow the field, with detail on the full impact your proposed CCaaS platforms can make on your operations, plus open-ended probing questions that get you better, more insightful responses than a simple “yes”.

Contact Center

How LiveVox Is Reshaping The Patient Experience Through Digital Engagement

LiveVox

NOVEMBER 7, 2023

The post How LiveVox Is Reshaping The Patient Experience Through Digital Engagement appeared first on LiveVox. Open enrollment presents a unique set of healthcare changes for providers each year.

Healthcare

Healthcare Customer Experience

LiveVox CMO Nick Bandy on Building a Strong Brand and Telling Stories That Sell

LiveVox

OCTOBER 16, 2023

We sat down with LiveVox CMO Nick Bandy to get to know him better and learn how he […] The post LiveVox CMO Nick Bandy on Building a Strong Brand and Telling Stories That Sell appeared first on LiveVox. What is its purpose? How and why does it make sense for its customers?

Marketing

Managing WhatsApp Message Templates (New at LiveVox)

LiveVox

JANUARY 9, 2023

The post Managing WhatsApp Message Templates (New at LiveVox) appeared first on LiveVox. Whatsapp message templates are an integral component of any WhatsApp-based customer communication workflow.

Management

LiveVox Earns Nod as an Exemplary Provider and Leads in TCO/ROI in Ventana’s 2023 Buyers Guide

LiveVox

SEPTEMBER 29, 2023

We are thrilled to announce that Ventana Research has recognized LiveVox as a Leader in Total Cost of Ownership (TCO) and Return on Investment (ROI) in their 2023 Buyers Guide for Contact Center Suites.

Contact Center

Getting Started With WhatsApp Business: New at LiveVox!

LiveVox

JANUARY 12, 2023

The post Getting Started With WhatsApp Business: New at LiveVox! appeared first on LiveVox. Many contact centers are coming to rely on WhatsApp to provide their customers with an improved experience.

Contact Center

LiveVox To Showcase AI-Powered Solutions at Forrester CX North America This Week

LiveVox

JUNE 12, 2023

As a Silver Sponsor, LiveVox will be located at booth #225, […] The post LiveVox To Showcase AI-Powered Solutions at Forrester CX North America This Week appeared first on LiveVox.

Customer Experience

LiveVox Executive Perspective: Overcoming Obstacles, Inspiring Teams, and Powering Up Customers with SVP of Sales David D’Antonio

LiveVox

JULY 12, 2023

As a seasoned sales leader, David D’Antonio intuitively understands the importance of cultivating strong and meaningful customer relationships at LiveVox. Today, we share insights from a chat with D’Antonio in this Executive Perspective.

Sales

Sales Customer Experience

Introducing The 2022 LiveVox Agent MVP Award Winners

LiveVox

AUGUST 1, 2022

The post Introducing The 2022 LiveVox Agent MVP Award Winners appeared first on Livevox. When it comes to making your customers feel appreciated, it all starts with your contact center team. Your […].

Contact Center

LiveVox CX Reflex Episode 2: Reality vs. Expectation & Bridging The CX Gap In Your Business

LiveVox

MARCH 17, 2023

Roy Atkinson currently serves as CEO of Clifton […] The post LiveVox CX Reflex Episode 2: Reality vs. Expectation & Bridging The CX Gap In Your Business appeared first on LiveVox. In this video, Roy Atkinson explores some ways to close that gap and improve your customers’ satisfaction.

Customer Experience

Outbound Call Center Companies: LiveVox Outbound Dialer Software Features & Benefits

LiveVox

JUNE 14, 2022

The post Outbound Call Center Companies: LiveVox Outbound Dialer Software Features & Benefits appeared first on Livevox. Improve agent productivity and aid in customer acquisition with the right outbound dialing software.

Call Center

LiveVox CX Reflex Episode 5: What Is The Cost Per Experience In Your Contact Center?

LiveVox

MAY 10, 2023

The post LiveVox CX Reflex Episode 5: What Is The Cost Per Experience In Your Contact Center? appeared first on LiveVox. What is the cost of bad customer experience in the contact center?

Contact Center

Contact Center Customer Experience

LiveVox CX Reflex Episode 1: It’s A Whole New World For Contact Center Agents

LiveVox

FEBRUARY 14, 2023

The post LiveVox CX Reflex Episode 1: It’s A Whole New World For Contact Center Agents appeared first on LiveVox. Sheri Greenhaus, managing partner of the CrmXchange, explains why you need to invest in your agent experience in this episode of the CX Reflex.

Contact Center

Contact Center Management

LiveVox SVP of Sales David D’Antonio on Growing and Retaining Customers

LiveVox

SEPTEMBER 7, 2023

In this episode of The Tech Sales Coach podcast, David d Antonio, Senior Vice President of Sales at LiveVox, spoke with host Dave Elsner to discuss his approach to customer-centric sales and strategies for retaining and growing customer accounts.

Sales

Sales Customer centricity Coaching Accountability

Building an AI Program with LiveVox is Easy

LiveVox

AUGUST 3, 2021

The post Building an AI Program with LiveVox is Easy appeared first on Livevox. Are you harnessing AI to its full potential? Here, we’ll explain how to identify the self-service opportunities that are primed […].

Self service

Scaling Product, People, and Potential with LiveVox VP of Sales Engineering Paula Morton

LiveVox

AUGUST 10, 2023

Paula Morton, VP of Sales Engineering at LiveVox and vintage motorsport aficionado, can explain the overlap pretty eloquently.

Engineering

Engineering Sales Customer Experience

LiveVox CX Reflex Episode 4: What Your Customer Churn Rate Is Telling You

LiveVox

APRIL 25, 2023

In this episode of LiveVox’s CX Reflex Series, CX sage Lynne Hunsacker discusses what customer churn is and how to calculate it, as well as what factors can lead to high churn rates. […] The post LiveVox CX Reflex Episode 4: What Your Customer Churn Rate Is Telling You appeared first on LiveVox.

Customer Experience

LiveVox Proud to Be a Contender in Forrester’s 2023 CCaaS Wave

LiveVox

MAY 4, 2023

LiveVox was recently named a Contender in The Forrester Wave™: Contact Center As A Service, Q1 2023 report.

CRM

CRM Contact Center

Voice Dialer Features and FAQs by LiveVox

LiveVox

DECEMBER 13, 2022

The post Voice Dialer Features and FAQs by LiveVox appeared first on LiveVox. Dialers are responsible for the central function within the contact center. Advanced dialer software can help contact centers overcome the unique challenges they face.

Contact Center

LiveVox CX Reflex Episode 3: Data Analysis, Journey Mapping, and the Customer Experience

LiveVox

MARCH 31, 2023

In this installment of LiveVox’s CX Reflex Series, veteran contact center guru and CX whisperer Annette Franz discusses how to use customer service data […] The post LiveVox CX Reflex Episode 3: Data Analysis, Journey Mapping, and the Customer Experience appeared first on LiveVox.

Journey mapping

Journey mapping Customer Experience Contact Center Customer Service

LiveVox Showcasing Game-Changing AI Capabilities at CCW Las Vegas 2023

LiveVox

JUNE 15, 2023

The conference is taking place from June 19th to 22nd at Caesars Forum, Las Vegas, where LiveVox will demonstrating our latest contact center innovations at booth #601. As a […] The post LiveVox Showcasing Game-Changing AI Capabilities at CCW Las Vegas 2023 appeared first on LiveVox.

Contact Center

LiveVox Explains: What Are Integrated Agent Workflows In The Contact Center?

LiveVox

FEBRUARY 2, 2023

Siloed data, a result of disconnected applications, can frustrate agents and lead […] The post LiveVox Explains: What Are Integrated Agent Workflows In The Contact Center? appeared first on LiveVox.

Contact Center

Contact Center Customer Experience Management

5 Ways Helpdesk Systems are Failing Your Contact Center and How LiveVox Can Help

LiveVox

MARCH 22, 2023

In addition, businesses want their customers to […] The post 5 Ways Helpdesk Systems are Failing Your Contact Center and How LiveVox Can Help appeared first on LiveVox. With social media at the forefront of 24/7, real-time communication, it’s far too easy for a company’s error to become magnified tenfold.

Contact Center

Contact Center Call Center Customer Service Customer Experience

LiveVox Receives Perfect Scores Across Three Categories in DMG Consulting 2022-23 CBCCI Product & Market Research Report

LiveVox

APRIL 24, 2023

That’s what you’ll find out in DMG Consulting’s 2022-23 Cloud-Based Contact Center Infrastructure Product and Market Report which examines this high-demand industry, providing strategic insights into the changes […] The post LiveVox Receives Perfect Scores Across Three Categories in DMG Consulting 2022-23 CBCCI Product & Market Research (..)

Consulting

Consulting Consulting Marketing Contact Center

Web-Based Software Auto Dialer Integrations: LiveVox and Salesforce

LiveVox

DECEMBER 5, 2022

The post Web-Based Software Auto Dialer Integrations: LiveVox and Salesforce appeared first on LiveVox. Many companies rely on Salesforce to help their sales representatives manage customer accounts. Did you know it can integrate with our auto dialer software?

Accountability

Accountability Sales Management

Frost Radar™ Names LiveVox An Innovation & Growth Leader In 2022 Report

LiveVox

APRIL 12, 2023

LiveVox has been recognized as a 2022 Frost Radar™ North American Enterprise Cloud Contact Center Market Leader, demonstrating our growth in the enterprise market and innovation as a CCaaS platform provider.

Cloud contact

Cloud contact Enterprise Contact Center Marketing

LiveVox rings the Nasdaq closing bell

LiveVox

OCTOBER 26, 2021

Today, LiveVox put the bow on its journey to becoming a public company as our CEO and co-founder Louis Summe rang the Nasdaq closing bell and gave a speech at the exchange. LiveVox listed and became […]. The post LiveVox rings the Nasdaq closing bell appeared first on Livevox.

LiveVox for Good: How One Volunteer Event Made a Positive Impact on Families’ Lives

LiveVox

MARCH 30, 2023

The event took place at […] The post LiveVox for Good: How One Volunteer Event Made a Positive Impact on Families’ Lives appeared first on LiveVox.

Sales

LiveVox Named an Innovator in the Aragon Research Globe™ for the Intelligent Contact Center (ICC), 2022

LiveVox

MARCH 7, 2023

LiveVox is proud to share that we have been named an Innovator! This is our first year to earn […] The post LiveVox Named an Innovator in the Aragon Research Globe™ for the Intelligent Contact Center (ICC), 2022 appeared first on LiveVox.

Contact Center

Contact Center Marketing

LiveVox Named an Innovator in the Aragon Research Globe™ for the Intelligent Contact Center (ICC), 2022

LiveVox

MARCH 7, 2023

LiveVox is proud to share that we have been named an Innovator! This is our first year to earn […] The post LiveVox Named an Innovator in the Aragon Research Globe™ for the Intelligent Contact Center (ICC), 2022 appeared first on LiveVox.

Contact Center

Contact Center Marketing

How LiveVox Can Help with the New CFPB Debt Collection Rules

LiveVox

JANUARY 26, 2021

The post How LiveVox Can Help with the New CFPB Debt Collection Rules appeared first on Livevox. These rules apply to calling customers, but now for the first time ever, the CFPB has also issued rules around email and SMS. The first part of the ruling, released on October 30th, 2020, […].

Raising our Collective Voice for Good: LiveVox Launches New Community Outreach Program

LiveVox

NOVEMBER 4, 2020

The LiveVox Executive team believes that the most important investments you can make as a leader are the time and resources you dedicate to developing a productive and positive environment, and that belief extends to our wider communities.

LiveVox Sr. Business Consultant Gerald Sinclair Shares Steps to Create the Perfect Agent Scorecard

LiveVox

APRIL 8, 2021

The post LiveVox Sr. Business Consultant Gerald Sinclair Shares Steps to Create the Perfect Agent Scorecard appeared first on Livevox. In my nearly 20 years of experience, I’ve seen many organizations embrace and implement quality management programs, but still not see […].

Consulting

Consulting Consulting Quality management Contact Center

Celebrating International Women’s Day: Spotlight on LiveVox Women Leaders

LiveVox

MARCH 8, 2021

Celebrating Influential Women @ LiveVox for International Women’s Day 2021 To celebrate International Women’s Day and to recognize Women’s History Month, we spoke […]. The post Celebrating International Women’s Day: Spotlight on LiveVox Women Leaders appeared first on Livevox.

Technology

Hispanic American Heritage Month is Here! How LiveVox is Celebrating

LiveVox

SEPTEMBER 15, 2021

How LiveVox is Celebrating appeared first on Livevox. This year we’re hosting virtual dance classes as a way to mark the occasion and immerse ourselves in the […]. The post Hispanic American Heritage Month is Here!

3-Year 229% ROI! Read Forrester’s Total Economic Impact Study of LiveVox

LiveVox

JULY 29, 2021

LiveVox commissioned Forrester Consulting to conduct a Total Economic Impact™ study in June 2021 to evaluate LiveVox’s cost of ownership and return on investment across a variety of different factors in the contact center. Read Forrester’s Total Economic Impact Study of LiveVox appeared first on Livevox.

Consulting

Consulting Consulting Contact Center

At-Home Options with LiveVox: March 16 Webinar Transcript

LiveVox

APRIL 14, 2020

At-Home Options with LiveVox: March 16 Webinar Full Transcript Below is the full transcript from a webinar that we hosted on March 16, 2020 as part of our Work from Home Series. “At-Home The post At-Home Options with LiveVox: March 16 Webinar Transcript appeared first on Livevox.

Consulting

Consulting Consulting Management

[Interview] LiveVox CEO Louis Summe’s Future of Fintech Fireside Chat

LiveVox

DECEMBER 11, 2020

LiveVox CEO Louis Summe sat down with Forbes Snark Tank Senior Contributor Ron Shevlin at last month’s Future of Fintech event to discuss the essential role cloud plays in this moment of financial services digital transformation. The post [Interview] LiveVox CEO Louis Summe’s Future of Fintech Fireside Chat appeared first on Livevox.

LiveVox Webinar Featuring Forrester: Make the Move From Cost Center to Profit Center

LiveVox

NOVEMBER 9, 2021

In “Making the Move From Cost Center to Profit Center,” a free webinar hosted by LiveVox, guest speaker and Forrester Principal Analyst Max Ball will explore the research behind: How we came to understand […]. The post LiveVox Webinar Featuring Forrester: Make the Move From Cost Center to Profit Center appeared first on Livevox.

Engineering

Engineering Contact Center Customer Service

LiveVox Profiled In Frost & Sullivan Buyer’s Guide Excerpt: How Our AI-Powered Omnichannel Keeps Customers Front & Center

LiveVox

FEBRUARY 2, 2022

The Frost & Sullivan 2021 Buyer’s Guide analysis of the LiveVox customer engagement platform considered LiveVox’s software strengths and weaknesses against top competitors and market demands.

Marketing

What’s New In LiveVox? Fall 2023 Edition

How The LiveVox + Salesforce Integration Elevates CRM Through Digital Messaging Integration

Trending Sources

Make Contact Center Collaboration Seamlessly with LiveVox Connect

The Power of Integrating Jack Henry™ with LiveVox Contact Center CRM

2022 Contact Center Buyers' Guide

How LiveVox Is Reshaping The Patient Experience Through Digital Engagement

LiveVox CMO Nick Bandy on Building a Strong Brand and Telling Stories That Sell

Managing WhatsApp Message Templates (New at LiveVox)

LiveVox Earns Nod as an Exemplary Provider and Leads in TCO/ROI in Ventana’s 2023 Buyers Guide

Getting Started With WhatsApp Business: New at LiveVox!

LiveVox To Showcase AI-Powered Solutions at Forrester CX North America This Week

LiveVox Executive Perspective: Overcoming Obstacles, Inspiring Teams, and Powering Up Customers with SVP of Sales David D’Antonio

Introducing The 2022 LiveVox Agent MVP Award Winners

LiveVox CX Reflex Episode 2: Reality vs. Expectation & Bridging The CX Gap In Your Business

Outbound Call Center Companies: LiveVox Outbound Dialer Software Features & Benefits

LiveVox CX Reflex Episode 5: What Is The Cost Per Experience In Your Contact Center?

LiveVox CX Reflex Episode 1: It’s A Whole New World For Contact Center Agents

LiveVox SVP of Sales David D’Antonio on Growing and Retaining Customers

Building an AI Program with LiveVox is Easy

Scaling Product, People, and Potential with LiveVox VP of Sales Engineering Paula Morton

LiveVox CX Reflex Episode 4: What Your Customer Churn Rate Is Telling You

LiveVox Proud to Be a Contender in Forrester’s 2023 CCaaS Wave

Voice Dialer Features and FAQs by LiveVox

LiveVox CX Reflex Episode 3: Data Analysis, Journey Mapping, and the Customer Experience

LiveVox Showcasing Game-Changing AI Capabilities at CCW Las Vegas 2023

LiveVox Explains: What Are Integrated Agent Workflows In The Contact Center?

5 Ways Helpdesk Systems are Failing Your Contact Center and How LiveVox Can Help

LiveVox Receives Perfect Scores Across Three Categories in DMG Consulting 2022-23 CBCCI Product & Market Research Report

Web-Based Software Auto Dialer Integrations: LiveVox and Salesforce

Frost Radar™ Names LiveVox An Innovation & Growth Leader In 2022 Report

LiveVox rings the Nasdaq closing bell

LiveVox for Good: How One Volunteer Event Made a Positive Impact on Families’ Lives

LiveVox Named an Innovator in the Aragon Research Globe™ for the Intelligent Contact Center (ICC), 2022

LiveVox Named an Innovator in the Aragon Research Globe™ for the Intelligent Contact Center (ICC), 2022

How LiveVox Can Help with the New CFPB Debt Collection Rules

Raising our Collective Voice for Good: LiveVox Launches New Community Outreach Program

LiveVox Sr. Business Consultant Gerald Sinclair Shares Steps to Create the Perfect Agent Scorecard

Celebrating International Women’s Day: Spotlight on LiveVox Women Leaders

Hispanic American Heritage Month is Here! How LiveVox is Celebrating

3-Year 229% ROI! Read Forrester’s Total Economic Impact Study of LiveVox

At-Home Options with LiveVox: March 16 Webinar Transcript

[Interview] LiveVox CEO Louis Summe’s Future of Fintech Fireside Chat

LiveVox Webinar Featuring Forrester: Make the Move From Cost Center to Profit Center

LiveVox Profiled In Frost & Sullivan Buyer’s Guide Excerpt: How Our AI-Powered Omnichannel Keeps Customers Front & Center

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