AWS Machine Learning

AUGUST 1, 2023

In this post, we explore different options for implementing summarization techniques on SageMaker, including using Amazon SageMaker JumpStart foundation models, fine-tuning pre-trained models from Hugging Face, and building custom summarization models. See Architecting for HIPAA Security and Compliance on Amazon Web Services for more details.

Healthcare 74

Healthcare APIs Scripts Engineering 74

AWS Machine Learning

AUGUST 9, 2022

We also need to build custom Docker containers. To follow this post, access to RStudio on SageMaker is required. If you’re new to using RStudio on SageMaker, review Get started with RStudio on Amazon SageMaker. Create baseline R containers.

Transportation 71

Transportation Scripts outsourcing Enterprise 71

AWS Machine Learning

DECEMBER 29, 2022

You can quickly launch the familiar RStudio IDE and dial up and down the underlying compute resources without interrupting your work, making it easy to build machine learning (ML) and analytics solutions in R at scale. Launching this stack creates the following resources: 3 Private subnets. 1 Public subnet. 1 NAT gateway.

APIs 103

APIs Engineering Analytics Scripts 103

Integrity Solutions

APRIL 19, 2024

Mastering the human side of selling is key to sales success, but what does phrase that mean exactly? It’s about asking questions from a place of genuine curiosity, listening, fully absorbing what you’re hearing and then being willing and able to pivot in whatever direction the customer’s answers take us.

Personalization 107

Personalization Sales Scripts Contact Center 107

AWS Machine Learning

MARCH 29, 2024

With Amazon Lex, you can implement an omnichannel strategy where customers engage via phone, websites, and messaging platforms. The bots can answer FAQs, provide self-service experiences, or triage customer requests before transferring to a human agent. Solution overview The following diagram illustrates the solution architecture.

Cloud contact 91

Cloud contact Chatbots Contact Center APIs 91

ShepHyken

DECEMBER 15, 2017

This week we feature an article by Keith Schorah who states that in order to deliver an excellent customer experience, you have to know your customers better than ever before, and this begins with your frontline. As I always say, what’s happening on the inside of a company is felt on the outside by your customers. – Shep Hyken.

Employee engagement 298

Employee engagement Customer centricity Feedback Morale 298

ChurnZero

FEBRUARY 17, 2021

Technology Services Industry Association (TSIA) has a library of 751 business challenges, which represent specific issues about which members go to seek assistance, guidance, or direction on. Wondering what is top of mind for companies when it comes to Customer Success? TSIA Resource: The State of Customer Success: 2021.

Best practices 78

Best practices Upselling Analytics SaaS 78

Quadient

JULY 18, 2022

Leverage Quadient's Experience Partner Program to Improve Your Clients' Customer Communications. Last year, we overhauled our Customer Communication Partner Program to accelerate the development of our partner ecosystem and enable Quadient teams to develop and focus on our most committed partners. j.shah-thiel. Mon, 07/18/2022 - 12:40.

SaaS 52

SaaS Multichannel Engineering Consulting 52

JustCall

DECEMBER 7, 2022

It acts as a resource hub for existing and fresh SDRs. A resource hub where they can find anything related to sales processes. Pilot resources. The sales playbook outline for a company should include pilot resources. Pilot resources will convey proven processes that offer guaranteed success to SDRs.

Sales 52

Sales Best practices Management Marketing 52

ChurnZero

DECEMBER 20, 2021

Check out our top five Customer Success webinars brought to you by ChurnZero in 2021. The Right Way to Handle Customer Objections and Negotiations . Watch this webinar to learn: Basic negotiation approaches for Customer Success Managers. Common customer objections and how to prevent them. What’s Next.

Chief Customer Officer 98

Chief Customer Officer SaaS Benchmark B2B 98

TechSee

MARCH 7, 2022

Let’s start with the bottom line – keeping customers satisfied is the key to a successful and profitable business. Customer experience and engagement are not buzzwords – they are solid performance indicators that continue to gain traction and are a top priority for businesses. What is Customer Self Service?

Self service 109

Self service Virtual Agent Customer centricity Chatbots 109

ClientSuccess

JANUARY 19, 2022

For many CSM teams, it can feel as though there are not enough hours in the day to get everything done and still deliver high-quality results to customers. A playbook is a series of actions, next steps, and tactical items that CSMs can execute to help customers achieve a goal or objective in a scalable manner.

Metrics 77

Metrics Management 77

AWS Machine Learning

OCTOBER 1, 2022

Containers offer a solution, because they can fully encapsulate not just the training code, but the entire dependency stack down to the hardware libraries. Kubernetes is a widely adopted system for automating infrastructure deployment, resource scaling, and management of these containerized applications.

Scripts 78

Scripts Engineering Accountability Management 78

Education Services Group

MARCH 1, 2022

When I joined ESG last April, I thought I had a pretty good idea of what Customer Success was and how its concepts played a role in the world of business. But boy, was I in for a world of surprise when it comes to the breadth and depth of Customer Success as a discipline and an industry.

SaaS 52

SaaS Marketing Sales Best practices 52

Lumoa

APRIL 6, 2023

Relationships between customers and brands are the foundation of customer experience (CX) success. To ensure that customer experience is successful, companies must focus on creating strong relationships- by understanding customer needs and providing exceptional service.

Customer Experience 83

Customer Experience Customer centricity Analytics Consulting 83

NobelBiz

APRIL 23, 2024

Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. By meeting debtors where they are, agencies can enhance engagement and improve the likelihood of successful debt resolution.

Customer centricity 52

Customer centricity Contact Center Technology Telemarketing 52

AWS Machine Learning

MAY 25, 2023

The Spectrum AI platform combines customer attitudes with customers’ operational data and uses machine learning (ML) to generate continuous insight on CX. With SageMaker, the OCX-Infogain team developed their solution using shared code libraries across individually maintained Jupyter notebooks in Amazon SageMaker Studio.

Analytics 65

Analytics Engineering Accountability Enterprise 65

ShepHyken

OCTOBER 8, 2018

Each week I read a number of customer service and customer experience articles from various resources. 10 Examples Of Amazing Customer Service Departments For Customer Service Week by Blake Morgan. Customer Service Inspiration from my Bookshelf by Jeremy Watkin. Here are my top five picks from last week.

Customer Service 211

Customer Service Customer retention Call Center Metrics 211

AWS Machine Learning

DECEMBER 6, 2022

Successful adversarial examples reveal the weakness of the target victim ML model, because the model couldn’t accurately predict the label of these adversarial examples. By retraining the model with a combination of original training data and successful adversarial examples, the retrained model will be more robust against future attacks.

Engineering 74

Engineering APIs Construction Metrics 74

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk.

SaaS 98

SaaS Best practices Gamification Feedback 98

Education Services Group

MAY 26, 2021

Customer Success webinars are no exception. From career advice for CSMs to big-picture CS strategies for business, there’s something for everyone in this roundup of 7 Customer Success webinars to watch. We really love inSided’s Customer Success webinars because they are always engaging and fun.

Best practices 52

Best practices B2B SaaS Analytics 52

ChurnZero

MARCH 3, 2022

As Customer Success professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. Top five Customer Success resources brought to you by ChurnZero 1.)

SaaS 52

SaaS Customer retention Surveys Consulting 52

ChurnZero

NOVEMBER 9, 2021

Most of us are aware that it costs less to retain existing customers than to acquire new ones. That means that higher customer retention means higher profits for your business. But what makes a customer leave, and what makes a customer want to stay? It’s vital to customer retention.

SaaS 97

SaaS Customer Experience Surveys Customer retention 97

Quadient

AUGUST 11, 2022

But while concerns of economic uncertainty remain top of mind, the market for customers’ time, attention, and spending is becoming fiercely competitive, making 2023 the right time to transform your customer communications. Aspire Leaderboard: Create a Custom Vendor List Aligned with Your Criteria.

Journey mapping 52

Journey mapping Self service Marketing Analytics 52

Connect

MAY 25, 2023

In the modern digital era, companies face the dual imperative of keeping up with rapidly evolving demands and expectations around both customer and employee experiences. Customers want fast and effective experiences. Employees want to be successful problem-solvers and feel valued for their contributions.

Technology 65

Technology Self service Revenue potential Analytics 65

Balto

SEPTEMBER 6, 2023

They also enable your reps to re-listen to their past customer conversations to keep track of issues and disputes, allowing them to tailor their approach for subsequent calls based on the customer’s feelings and willingness to take action. Customers expect your sales reps to be more empathetic and less “salesly”.

Sales 52

Sales Coaching Best practices Construction 52

JustCall

MARCH 28, 2023

Sales success hinges on strong collaboration within the team. Through shared experiences, best practices, and insights gained from successes and failures, knowledge exchange occurs naturally among team members. Recognize and reward team members who contribute to the collective success and share their expertise.

Sales 52

Sales CRM Best practices Morale 52

Quadient

SEPTEMBER 7, 2022

Mapping Future Success with Aspire's Grid Filters. However, in looking to the future, it is helpful to take advantage of Aspire’s unique grid filters to ensure that potential vendors are aligned with your communication and customer experience ambitions. Evaluating the Two Key Drivers of CCM Effectiveness .

Journey mapping 52

Journey mapping Management SaaS CRM 52

AWS Machine Learning

APRIL 25, 2023

Performing an intelligent search on email interactions with coworkers can help find answers to questions, thereby improving employee productivity and enhancing the overall customer experience for the organization. After the project is created, choose the options menu, choose API & Services ¸ and choose Library to view the API Library.

APIs 65

APIs Accountability Management Technology 65

AWS Machine Learning

NOVEMBER 28, 2022

You use this file to deploy the resources in your account. The modelbuild and modeldeploy pipelines depend on a successful run of the processing and training image build. The modeldeploy pipeline depends on a successful model build. Navigate to SageMaker resources pane and choose the Pipelines resource to view.

Scripts 75

Scripts Accountability Call flow Consulting 75

NobelBiz

APRIL 9, 2024

Call centers play a crucial role in customer service and sales operations. PCI DSS: For call centers involved in processing payment card transactions, compliance with the Payment Card Industry Data Security Standard (PCI DSS) is essential to prevent data breaches and protect customers’ financial information.

Call Center 105

Call Center Telemarketing Healthcare Government 105

Cincom

DECEMBER 12, 2023

Unlocking a Better Customer Experience With a Modern Customer Communication Management System Traditional customer communication solutions often mean siloed applications based on in-house, custom-developed code that can be challenging to integrate and costly to support. But all that’s changed.

Customer Experience 52

Customer Experience Management APIs Personalization 52

Totango

JANUARY 19, 2022

Whether you’ve worked in the customer success industry for a while or you’ve recently decided that this is the career path for you, searching for Customer Success Manager jobs can be intimidating – especially if you don’t know where to start. Top Skills Needed for All Customer Success Manager Jobs.

Management 102

Management Brand ambassadors Enterprise Engineering 102

Nicereply

SEPTEMBER 7, 2021

When done well, support enablement will result in happier employees, happier customers, and a more polished product. Support enablement ensures the customer support team has the information and tools they need to help support customers and deliver a great customer experience. Happier, more trusting customers.

Sales 100

Sales SaaS Customer Support Best practices 100

Quadient

JUNE 22, 2022

As customer expectations and the demand for personal, secure, in-the-moment communications rise, a new standard has been set for all organizations. According to the IDC MarketScape report, enterprises that seek omni-channel customer experiences through the lens of a customer journey should consider Quadient. Marissa Feigen.

SaaS 52

SaaS Enterprise Finance outsourcing 52

CustomerSuccessBox

MAY 18, 2022

So has the customer success industry and the content around the space! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! CustomerSuccessBox.

SaaS 52

SaaS Upselling Education Customer retention 52

Comm100

JULY 5, 2022

As organizations look to expand their digital customer engagement offering, chatbots are becoming more and more commonplace. Compared to traditional support, chatbots deliver faster, more available support, all while cutting costs and retaining high customer satisfaction (CSAT). Setting up your chatbot for success.

Chatbots 78

Chatbots Benchmark Scripts Customer Service 78