Remove legal forward-looking-statement
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From awareness to progress.

C Space

Most have spent the past year – rightfully so – looking internally to address diversity in their workforce, establishing or promoting employee resource groups, and essentially creating change from within. Are companies really progressing DEI agendas forward, or are they just getting policies aligned with a new baseline?

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3 ways to secure your contact center when working from home

Talkdesk

The biggest fine on record is €204,600,000, as a result of “insufficient technical and organizational measures to ensure information security” Looking at the total fines for that category to-date, the number comes to a total of €332,967,397 incurred in 63 fines ( Enforcement Tracker , May 2020).

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Hitting the Brakes or Pedal to the Metal? Selecting an Outsourced Customer Care Partner Mid-Pandemic

BlueOcean

Take a look at what worked, what didn’t work, what kept you awake at night for the past three months – and then start discerning how that will impact your assessment of a new partner when you DO go to market. Just a heads-up that legal and executive teams need to negotiate the contract – this can be a very lengthy process, for solid reasons.

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Hitting the Brakes or Pedal to the Metal? Selecting an Outsourced Customer Care Partner When the World’s on Fire

BlueOcean

Take a look at what worked, what didn’t work, what kept you awake at night for the past three months – and then start discerning how that will impact your assessment of a new partner when you DO go to market. Just a heads-up that legal and executive teams need to negotiate the contract – this can be a very lengthy process, for solid reasons.

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Mastering the Public Apology: The Most Epic Apology Letters of Our Time, and What Your Business Can Learn from Them

Comm100

This is why some brands opt for the seemingly safer “ non-apology ” – a statement that has the form of an apology, but that doesn’t acknowledge responsibility or express true remorse. If you don’t yet have the information needed to make an apology, issue a statement first. Have a social media response team. Source: UT News.

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Choosing your Customer Journey Software: our best tips

Quadient

James Dodkins, of Rockstar CX, concurs, “I think to segment people by arbitrary circumstances like the year range in which they happened to be born is a very Industrial Age way of looking at 21st-century business. Examples include marketing communications, letters, welcome kits, statements and bills, or audio files of customer service calls.

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Customer Experience failure in the energy industry – exhibit 1 – British Gas

ijgolding

British Gas as part of your mission statement, you say ‘Everything we do is about proving affordable, hassle free service, to keep British homes and businesses running smoothly’ I beg to differ and here is why… We were delighted upon moving to our new house in September 2014-a new start our family and a new baby on the way.