CSM Magazine

AUGUST 20, 2023

In today’s fast-paced legal landscape, analytics and reporting have become a game-changer for law firms and legal organizations seeking to stay ahead of the competition. What Is Legal Case Management Software?

Analytics 52

Analytics Management Feedback Metrics 52

TCN

JUNE 29, 2021

The post Assessing the TCPA Legal Landscape, Post-Facebook appeared first on TCN. Now that the Supreme Court has issued the long-awaited ATDS ruling, it seems as though.

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VirtualPBX

OCTOBER 8, 2020

We recently completed a case study with a legal firm that has been a customer of ours since 2014. ABA Journal notes that the legal industry has seemed to adapt more quickly than others in order to create an effective work-from-home environment that benefits both lawyers and their clients. Quick Adaptation to New Tech.

Real estate 98

Real estate Transportation Entertainment Telecommunications 98

Nuance

JANUARY 10, 2023

The post Dragon Legal Anywhere: A perfect cloud-based fit for the new normal appeared first on What’s next. For some organizations, digital transformation simply accelerated to accommodate this shift, but for others, it meant a sudden step onto the first rung of that technology ladder.

Technology 74

Technology 74

Abby Connect

FEBRUARY 21, 2023

Running even the smallest legal office often requires support staff, from receptionists and clerks to paralegals and financial managers. No man is an island, as they say. In that same spirit, no attorney is a law firm. Increasingly, many of the functions required to run a small business are handled off-site by remote workers, in…

Management 52

Management 52

Nuance

JANUARY 10, 2023

… Dragon Legal Anywhere: A perfect cloud-based fit for the new normal Read More » The post Dragon Legal Anywhere: A perfect cloud-based fit for the new normal appeared first on What’s next blog.

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VirtualPBX

JULY 2, 2020

Our Video Calling beta test is in progress and has called for the need to address an important question: Is it legal to record phone calls? Depending on where your business has residence, your answer to “Is it legal to record phone calls?” Is Recording Phone Calls Legal? The post Is It Legal to Record Phone Calls?

Customer Service 80

Customer Service 80

Contact Center Pipeline

DECEMBER 20, 2018

Legal disclosures are everywhere—almost to the point of ad nauseam. But when it comes to delivering legal disclosures, there is danger in not taking […]. They are found in everything from prescription drug ads that feature absurdly long lists of side effects to the obvious, “This hot coffee is HOT.”

Call Center 100

Call Center Marketing Contact Center 100

NobelBiz

JUNE 26, 2020

Many robocalls rightfully deserve to be blocked but there are a few legal ones that might be essential. Here's Rebekah Johnson of Numeracle explaining the difference between the legal ones and the illegal ones. The post VIDEO: What Are Legal Robocalls? The Paradox: Legal vs Illegal appeared first on NobelBiz®.

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OctopusTech

JANUARY 31, 2019

The legal industry surge to the outsourcing of complex tasks these days. The concept of Legal Process Outsourcing (LPO) includes research, intellectual property services, contract negotiation, and due diligence. Legal Process Outsourcing works with a skillful blend of forensic, technical and legal expertise. What is LPO?

outsourcing 67

outsourcing Government Technology Analytics 67

Nuance

SEPTEMBER 22, 2022

Here’s what it means for the legal sector. When we debuted Dragon at the World Trade Center in NYC, speech recognition was just starting to take off, and people in every industry were beginning to realize its potential. Now, a quarter of a century later, speech recognition and dictation solutions [.]. appeared first on What’s next.

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Cisco - Contact Center

JULY 25, 2023

Co-authored by Linda D’Amico , Senior Director of Cisco Refresh According to a KPMG study – in cooperation with the Anti-Gray Market Alliance – counterfeiting is a big issue leading to an estimated … Read more on Cisco Blogs

Marketing 89

Marketing 89

CSM Magazine

FEBRUARY 18, 2022

A process server makes sure that the subject receives the legal documents in a timely manner, and you get done with the court proceedings in the most hassle-free way. In most countries, process servers are required to have a license in order to operate professionally and legally in their region. Read on to learn!

Accountability 52

Accountability Marketing 52

NobelBiz

JUNE 26, 2020

If you're using a robocall blocker, chances are you're missing some essential calls that are completely legal! The post VIDEO: Legal Robocalls You Don’t Want to Block appeared first on NobelBiz®. Not everything is spam or fraud. Together with Rebekah Johnson of Numeracle, we talked about the most common examples.

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Ann Michaels and Associates

OCTOBER 13, 2021

Legal Compliance Audit. Legal Compliance audits help ensure employees are observing and enforcing the laws and regulations governing your business. The post Audits- Brand, Legal Compliance, Reveal, Price and Merchandising appeared first on Inside the Customer Experience.

Government 45

Government Sales Analytics Feedback 45

CSM Magazine

APRIL 14, 2020

It probably won’t surprise you to know that the UK legal services market represents a genuine growth entity, and one that was valued at £35.1 When dealing with legal experts, there are a number of things that you’re likely to expect from your service provider. billion in 2018 (up by 6.3% on the previous year’s figures).

Customer Service 59

Customer Service Education Marketing 59

Andrew Mcfarland

APRIL 11, 2017

It may be legal under carriage contracts to forcibly remove peaceful passengers from a plane, as United did earlier this week, but it’s a bad idea. Not all passengers who book tickets show up for flights. To account for this.

Airlines 86

Airlines Accountability 86

NobelBiz

JUNE 26, 2020

The post VIDEO: Why Some Robocalls Should Be Legal appeared first on NobelBiz®. In episode 6, we talk with Rebekah Johnson about robocalls and the work she's doing on STIR/SHAKEN and toeing the line between the regulatory bodies, the consumers and the many contact center companies!

Contact Center 52

Contact Center Call Center 52

Edify

MAY 13, 2021

In this role, Hobbs will serve as the company’s advisor on all legal matters. May 13, 2021—Santa Monica, CA —Edify Labs ( edify.cx ), the customer experience software company that makes business communications feel more like personal ones, announced the appointment of Neil Hobbs as the company’s new General Counsel.

Personalization 52

Personalization Customer Experience 52

Contact Center Pipeline

MARCH 18, 2022

We entered 2021 with a new U.S. administration and fresh ideas about the regulatory role of the federal government. Based on President Joe Biden’s public statements and appointments to key leadership positions, there was reason to expect some significant changes in the laws that directly impact contact centers.

Government 130

Government Contact Center Telemarketing Sales 130

Contact Center Pipeline

JANUARY 14, 2021

Think about this. 2020 has (thankfully) come to an end, but the rapid and largely unrestrained spread of COVID-19 has upended our normal way of life and caused tremendous economic losses. On top of that, we just completed a bitterly contested presidential election.

Personalization 147

Personalization Contact Center Call Center 147

Nuance

AUGUST 6, 2019

And, it is a luxury that only larger legal firms and departments can afford. The increased adoption and availability of AI solutions is proving that it is not only accessible but may be […] The post AI is capturing the legal industry’s attention appeared first on What’s next. This is a summary.

Technology 41

Technology 41

Nuance

FEBRUARY 20, 2019

I was reminded of this recently from my sales team; they were discussing how our documentation and productivity solutions are helping many of our law firm clients improve legal documentation […] The post Thriving in an era of legal automation appeared first on What’s next. This is a summary.

Sales 44

Sales 44

Nuance

AUGUST 6, 2019

And, it is a luxury that only larger legal firms and departments can afford. The increased adoption and availability of AI solutions is proving that it is not only accessible but may be […] The post AI is capturing the legal industry’s attention appeared first on What’s next. This is a summary.

Technology 40

Technology 40

CSM Magazine

AUGUST 14, 2019

This has particular relevance for legal service providers, who often have to speak to potential clients in challenging circumstances and about sensitive issues such as divorce, personal injury and workplace harassment. Why is Customer Service Important to Legal Services?

Customer Service 40

Customer Service Marketing Personalization 40

ShepHyken

DECEMBER 26, 2023

It may not be your fault, but it’s now your opportunity to solve a problem. Be more flexible – Don’t be so rigid with rules unless they are legal rules. Don’t deflect blame if a customer complains about something, even if it’s not your fault. In most instances, the word guidelines are better than rules. You know where you want to go.

Customer Service 389

Customer Service Accountability Customer Experience 389

AnswerConnect

SEPTEMBER 11, 2017

When you’re injured in an accident, you might have a strong legal case to get compensation from the person responsible. Continue Reading → The post Client Spotlight: Nova Legal Funding appeared first on AnswerConnect Blog.

Personalization 40

Personalization 40

Voiance

DECEMBER 11, 2018

Voiance is an experienced provider of translation and localization services to the legal profession, helping clients with services like:

Metrics 51

Metrics 51

Callminer

NOVEMBER 24, 2020

Read this article to learn how organizations can achieve and maintain legal compliance with a remote workforce.

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LiveChat

FEBRUARY 19, 2019

Gone are the days when there were doubts if SMS marketing was even legal. Marketing boards all over the world choose to make SMS marketing legal. So, in case you are not using SMS marketing legally or do not use it at all, here is the post for you. There are many advantages in making text messaging legal and productive.

Marketing 38

Marketing Best practices Personalization Accountability 38

Connect First

MAY 10, 2017

If you haven’t faced any legal challenges yet; that’s great! That being said, a bit of proactivity and some maintenance along the way can make a huge difference in outcome, should legal issues ever come your way. The longer you stay in business, however, the more you learn to anticipate the kinds of issues your call center might face.

Contact Center 40

Contact Center Call Center 40

Callminer

JULY 22, 2020

For call centers, there are various ways that termination letters can be created to align with legal best practices and company needs. Termination letters are especially useful for providing legally verifiable notice to affected parties of your organization’s relationship with them coming to an end. Types of Termination Letters.

Call Center 182

Call Center Customer Service Best practices Coaching 182

ShepHyken

JANUARY 29, 2024

All employees, from the warehouse staff to the legal department to leadership, have a role in delivering a positive customer experience. Why must organizations facilitate conversations geared towards improving the customer experience across various departments?

Customer Experience 231

Customer Experience Customer centricity Consulting Consulting 231

ShepHyken

APRIL 15, 2020

In a legal agreement—like the agreements we accept online when we sign up for Spotify or Netflix—there is usually a lot of “fine print.” Rather than give the “fine print” a legal heading, they entitled it, “Covering Our Butts.” The other day I was talking to my friend and fellow customer experience (CX) expert, Dan Gingiss.

Entertainment 350

Entertainment Customer Experience Customer Service Employee engagement 350

VirtualPBX

JUNE 1, 2023

In this blog, we will delve into the legal aspects surrounding business text messaging and shed light on the regulations that dictate its practice. Is Text Messaging Legal For Businesses? Understanding the legality of text messaging in the context of business communications is crucial.

Government 98

Government Telemarketing industry standards Best practices 98