leadership 
ShepHyken
FEBRUARY 26, 2024
Plus, John shares transformation strategies that successful leaders and organizations implement from his new book, Big Bet Leadership. About: John Rossman is the author of four books on leadership, business, and customer experience, including the bestseller The Amazon Way. ” “Think slowly, act fast.
ShepHyken
SEPTEMBER 4, 2023
Despite the high investment of $300 billion annually worldwide on leadership development, surveys consistently show that employees still feel disengaged. Great leadership requires humility and putting the team’s needs above personal ego. Most of the time, people don’t leave because of the company.
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Bill Quiseng
DECEMBER 6, 2023
So, I encourage you to remind yourself and your colleagues every day about each one of these fifteen QUI QUOTES about leadership and employee engagement. SERVANT LEADERSHIP Whatever your title or position, be a servant leader who will CARE for your people first. GREAT leadership is not top-down, one-way, communication to employees.
CCNG
APRIL 6, 2022
recently led a discussion for CCNG members that focused on Retaining your Number 1 Asset Through Leadership & Culture. Data has shown that leadership is the number one reason employees of all industries leave their positions. The number one reason they stay is organizational culture.
Speaker: Panel hosted by Adrian Speyer, Head of Community, Vanilla Forums
Are you struggling to support your global community? Or, are you not even sure where you should start. Establishing a global support community comes with many many questions. How do you encourage your customers to help others? What are the key metrics to measure? What are the biggest challenges?
Cisco - Contact Center
APRIL 11, 2024
It’s one thing to claim leadership in cloud security; it’s another to have that leadership acknowledged by industry experts. That’s why we’re thrilled to announce our recent recognition by Frost & Sul… Read more on Cisco Blogs
ShepHyken
APRIL 10, 2019
Leadership came in and talked about how important it was to deliver a great customer experience to what they referred to as one of their most valuable assets: their customers. He began to lose respect for his leadership. When leadership complains about customers, it gives permission for employees to do the same.
Speaker: Paul Ellis, Contact Center SME & Business Consultant for One You Love Homecare LLC
Employee engagement requires great leadership. Numerous “characteristics” and “models” of high quality leadership have been purported in every bookstore and airport gift shop. But no one has yet to nail down an exact leadership “score” which guarantees success.
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Speaker: Vicki Brackett, Author and COO of Sinousia
Author of the new book The Leadership Toolbox and Chief Operating Officer of Sinousia, Vicki Brackett shares creative and proven ways to do just that, such as: Intellectually and emotionally engage employees so performance increases. Simple ways to increase the leadership mindset in your employees.
Advertiser: The Office Gurus
Dispersed Teams and Leadership. The only real solution is a strategic blend of brick-and-mortar and work-at-home that only hybrid service providers can offer. With this eBook you will learn about: Collaboration, Training, and Technology. Future-Proof Recruitment and Engagement.
Speaker: Dennis Snow, President, Snow & Associates
Not only does it take powerful leadership, but a complete shift in focus: your company must be customer-centric in every function. While it's essential to creating the perfect customer journey, it's only one aspect. It's time to look within: at your employees' relationships with each other, and with the company.
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Leadership That Engages. Don't miss the opportunity to have all your leaders attend this event at no cost to you! Add your name on the wait list now! How to Hire Right. Successful Onboarding. High Performance Agent Development. Unleashing Agent Retention
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