BlueOcean

MARCH 19, 2024

Knowledge Transfer: Here is where things can be delicate. Knowledge transfer milestones need to be realistic. Effective Communication: Transparent communication is critical throughout the transition process. In the outsourcing business, transitioning work to other vendors is a fact of life.

outsourcing 71

outsourcing Customer Care Best practices Management 71

BetterXperience

DECEMBER 24, 2015

If you have a bad training program it is a snooze-fest interrupted with meaningless knowledge retention tests. When the rep needs to utilize that knowledge 6 months later he cannot recall it. There is a ton covered in training that ends up being a complete waste.

Coaching 91

Coaching Calibration Feedback Personalization 91

Kayako

SEPTEMBER 17, 2015

Whether it’s just a few questions on a “Contact Us” page or Zappo’s massive, eternal scroll-fest , FAQs offer a simple way for customers to scan for topics and solutions. FAQs will devalue your knowledge search box. A Frequently Asked Question section (FAQs) is without a doubt the most commonly used tool in self-service.

Self service 95

Self service Best practices Virtual Agent Education 95

SmartKarrot

SEPTEMBER 28, 2020

5th Annual CS100 Summit CX Marketing Summit SaaStock North America The Customer Fest Show CX Customer Experience Management Global Summit. The content is broken into keynotes, innovation pitches, panels, roundtable discussions, knowledge sharing, and peer networking. The Customer Fest Show. Hurry up and start bookmarking.

SaaS 10

SaaS Education B2B Marketing 10

LiveChat

MARCH 23, 2018

Give to people something unique: an experience or knowledge, something they would want to talk about with their friends. Sure, there are plenty of benefits of hack fests, however, it’s important to plan it carefully. The topic of community building is pretty big, however, there are few rules you should apply. Ready, steady, go!

APIs 48

APIs Management Customer Service 48

Fonolo

JANUARY 22, 2020

It’s the perfect opportunity for customer experiences professionals at every stage of their career to expand their knowledge and network. Description: Forrester’s CX summit in NYC is an annual customer service data-fest and a leading customer support executive conference.

Customer Service 129

Customer Service Chief Customer Officer Contact Center Call Center 129

Call Center Weekly

OCTOBER 9, 2018

Rethink Movement Often, we think that unless our workout is an hour sweat-fest every single day, it isn’t worth it. She has strong social media and communication knowledge. In this article, I’m going to give you three new ways to look at wellness in the workplace as well as helpful tips for you to incorporate with your team right now.

Best practices 243

Best practices Contact Center Coaching Telecommunications 243