ProProfs Blog

APRIL 27, 2020

This incident not only describes that your agents should mold themselves when needed but also keep in mind the customer’s sentiments while sending a reply to them. What’s more, the same customer service definition gets a different connotation from people who experience it first-hand as good or bad. This brings us to our next question.

Customer Service 152

Customer Service Technical Support Self service Customer centricity 152

ChurnZero

MAY 20, 2021

In the early stages of your Customer Success team’s journey, where you have little organizational oversight or guidance and the amount of work outnumbers the people to do it, just figuring out the right things to focus on can be a paralyzing challenge – not to mention doing those things right. Pre-Build Phase. Build Phase.

Chief Customer Officer 90

Chief Customer Officer Accountability Journey mapping Customer advocacy 90

CSM Practice

APRIL 13, 2021

Every CSM has the primary goal of improving client retention and identifying expansion selling opportunities to grow their customer portfolio over time. Every CSM has the primary goal of improving client retention and identifying expansion selling opportunities to grow their customer portfolio over time.

Management 52

Management Customer retention Upselling Accountability 52

JustCall

AUGUST 29, 2022

Buffalo is the second – most significant city in New York, with an approximate residential population of 1,254,066 people, and is served by the 716 area code which one uses to call people based in Buffalo, New York. What Area Code is 716? Brief History of the Location. How to Call A Phone Number with the 716 Area Code ?

voip 52

voip Finance Accountability Sales 52

Nicereply

OCTOBER 24, 2023

Such experiences can truly touch the hearts of our customers and stay with them long after. The harmony between a brand and its users, the very heart of customer experience (CX), has emerged as the keystone of modern commerce. It’s the heartbeat of your business success. What is customer experience (CX)?

Customer Experience 59

Customer Experience Feedback Airlines Analytics 59

Totango

FEBRUARY 4, 2020

Customer-centric growth puts customers at the heart of your business strategy. Identify expansion opportunities with greater precision. A customer-oriented approach to business is fast becoming a necessary ingredient for success in today’s customer-centric economy. 5 Best Practices for Customer-Centric Growth.

Customer centricity 71

Customer centricity Best practices Upselling Enterprise 71

Totango

FEBRUARY 4, 2020

Customer-centric growth puts customers at the heart of your business strategy. Identify expansion opportunities with greater precision. A customer-oriented approach to business is fast becoming a necessary ingredient for success in today’s customer-centric economy. 5 Best Practices for Customer-Centric Growth.

Customer centricity 62

Customer centricity Best practices Upselling Enterprise 62

ChurnZero

DECEMBER 28, 2021

Retention Deficit: How to Keep Customers by Talking About More Than Your Product. It’s the end of the year which means it’s once again time for roundups of the most popular trends from the past 365 days. Leading the way, Google released their Year in Search for 2021. And to reintroduce Beanie Babies as a form of (social) currency?

Finance 52

Finance SaaS Accountability Metrics 52

Netomi

JANUARY 5, 2022

In the age of the internet, it is difficult to keep tabs on which thought leaders and influencers are the real deal, and which ones are not. That’s why we feel compelled to introduce our readers to a larger scope of people who inspire a world of excellent customer experience and thought leadership. Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ChurnZero

NOVEMBER 24, 2020

“Because leadership doesn’t value our contribution, or all the behind-the-scenes work that goes into keeping our customers happy – especially when dealing with problems like product bugs or bad-fit customers that were never our fault to begin with; we can’t control the cards we’re dealt. OK, ready for some tough love?

SaaS 59

SaaS Engineering Sales Coaching 59

Maru Group

APRIL 9, 2020

Last week, we shared an update from US-based parents managing school closures during the pandemic. Many find themselves balancing home-schooling with family care and careers. Interviews showed how these parents are struggling, managing, and relying on technology companies to deliver easy-to-navigate educational platforms.

Education 52

Education Morale Management Technology 52

ClearAction

APRIL 18, 2020

As a gift that keeps on giving, customer experience annuities free-up resources that were previously dedicated forever to the equivalent of “Band-Aids®”, and re-allocate those resources to higher-value opportunities. Customer experience annuities are a compelling source of growth that is commonly overlooked.

Customer Experience 62

Customer Experience Customer centricity Accountability Surveys 62

ChurnZero

JULY 1, 2022

It’s a common question among leaders and executives, and even CS professionals. Like many specialized roles, the boundaries of CS ops aren’t always black and white. But being comfortable and embracing this gray space is what will separate the good from the great—or in finance’s terms, the cost centers from the profit centers.

Accountability 52

Accountability Metrics Management Personalization 52

ChurnZero

NOVEMBER 22, 2021

Advocating for increased budget is a grind that’s near and dear to the heart of every Customer Success leader. Customer Success Capacity Planning and Budget Guide. As a Customer Success leader, do you get anxious at the thought of asking your CFO or CEO for additional headcount? Your team is stressed and ready to walk away.

Benchmark 98

Benchmark Finance Best practices Sales 98

Russel Lolacher

APRIL 24, 2023

A few reasons why he is awesome – he is the found of The Learning Moment, a consultancy for culture coaching, he’s the co-author of the book “Helping People Win at Work: A Business Philosophy Called ‘Don’t Mark My Paper, Help Me Get an A” and he served as the CEO and Chairman of WD-40 for 25 years.

Coaching 52

Coaching Employee engagement Consulting Consulting 52

ChurnZero

JULY 1, 2022

It’s a common question among leaders, executives, and CS professionals. Like many specialized roles, the boundaries of CS ops aren’t always black and white. Get comfortable embracing this gray space, because CS ops is what separates the good from the great—or in finance’s terms, the cost centers from the profit centers.

Accountability 52

Accountability Metrics Management Personalization 52

CustomerSuccessBox

FEBRUARY 28, 2022

With this model for some reason people churn out and that’s when businesses are more likely to see a net retention rate in SaaSthat is less than 100%. But if you work out to retain existing ones and achieve a high net retention rate, this keeps away the need to acquire new customers. Gross Retention Rate or the Net Retention Rate?

SaaS 52

SaaS Best practices Enterprise Customer retention 52

ClearAction

JANUARY 6, 2021

Customer experience excellence is certainly defined a bit differently now, compared to years past. Some aspects of the new definition are obvious: heightened empathy and benevolence, smoother digitalization, stronger security and safety, greater inclusion and diversity. Yet they’re not really new needs or luxuries: they’re long overdue.

Customer Experience 77

Customer Experience Journey mapping Customer centricity Best practices 77

Integrity Solutions

MAY 24, 2023

Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer. The most important variable in the success of any salesperson is themselves.

Sales 52

Sales Coaching Accountability Personalization 52

C3Centricity

JULY 17, 2016

However, this needs to be managed carefully in order to avoid people jumping too quickly to incorrect conclusions, as detailed below. There is a very well-known example of the challenge of observation, in a video showing two teams of young people passing a couple of balls around. The same can happen when people watch customers.

Customer centricity 48

Customer centricity Marketing Personalization Sales 48

NobelBiz

FEBRUARY 22, 2023

The proliferation of Internet-based communications has made the transition to an IP-based corporate telephone system an unavoidable trend. Call Centers must then choose between PBX and cloud telephony implementation. The dispute has been raging for years and despite all of the marketing hoopla, there is no better alternative.

Call Center 52

Call Center voip Contact Center Enterprise 52

CSM Practice

DECEMBER 29, 2020

With us today we have Irit Eizips, a customer success thought leader whose mission is helping startups to fortune 100 enterprises, establish proactive and scalable customer retention and expansion selling strategy. The Interview. 01:16 – Irit explains how the COVID-19 pandemic has affected industries differently. The Interview.

Surveys 98

Surveys Personalization Chief Customer Officer Customer centricity 98

Netomi

FEBRUARY 28, 2022

Women of Influence: 25 Innovative Customer Experience Leaders. As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! One of her key drivers is employee motivation and empowerment.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Talkdesk

JUNE 6, 2016

Businesses, like people, go through life stages. Absolutely central to all expansion efforts are retention efforts. This means that on top of all the legal and other hoops, expanding companies must place customer service at the heart of their strategy. At every stage, there are new challenges and opportunities.

Call Center 41

Call Center outsourcing call center software Interactive Voice Response 41

Amity

OCTOBER 31, 2016

The first being product adoption, the second being customer retention, and the third being customer expansion. Uberflip's intuitive and powerful platform helps marketers tailor and leverage content to engage with their audience at every stage of the buyer journey. Can you tell us about your responsibilities at Uberflip?

Coaching 0

Coaching Engineering Upselling Marketing 0

Branch Mesenger

JUNE 17, 2019

There’s an invasion of global brands, massive expansion of indices. One of retailers’ top strategies for eliminating costs and boosting profits is cutting labor. While this may seem like a quick and easy way to meet those goals, it can be detrimental for a retailer in the long-term. We’re at an interesting point in our retail story.

Sales 48

Sales Analytics Marketing Accountability 48

PeopleMetrics

NOVEMBER 1, 2022

Customers evaluate the businesses they interact with everyday on a variety of factors, including price, quality, and the overall customer experience. Creating a positive customer experience (CX) is for all types of businesses, including essential services like banking. What do customers expect from banks? What is customer experience in banking?

Banking 62

Banking Customer Experience Chatbots Accountability 62

Amity

FEBRUARY 10, 2017

Amity had the chance to sit down with Peter Armaly, Principal Transformation Advisor at Oracle Marketing Cloud to find out how its Customer Success philosophy is evolving, and how it has managed to keep the customer at the heart of its work throughout its evolution. Brief won’t be easy, but I can try!

Marketing 80

Marketing Customer centricity Coaching Sales 80

C Space

JULY 24, 2020

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. The clinics, which offer expansive services including primary care, dental exams, X-rays, hearing services and mental health counseling, began opening last fall.

Advertising 52

Advertising Transportation Sales Marketing 52

C Space

SEPTEMBER 10, 2020

But it’s become clear that the current climate is one of near-perpetual disruption, so we decided to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. The Brand Move Roundup – September 10, 2020. We missed too much. We are sorry for the harm we’ve caused.

Government 40

Government Sales Marketing Personalization 40

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. How to determine the ROI for a Contact Center Solution?

contact center solutions 52

contact center solutions Contact Center voip call center software 52

C Space

SEPTEMBER 4, 2020

But it’s become clear that the current climate is one of near-perpetual disruption, so we decided to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. The Brand Move Roundup – September 4, 2020. growth of non-organic food and drink products – in the year ending May 2020.

Airlines 40

Airlines Sales Accountability Marketing 40

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy. Rick Adams. Peter Armaly.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

SmartKarrot

OCTOBER 13, 2022

However, many companies have different strategies and approaches when it comes to who should own/lead account expansion and how involved CSMs should be. However, many companies have different strategies and approaches when it comes to who should own/lead account expansion and how involved CSMs should be.

Accountability 10

Accountability Management Upselling Customer advocacy 10