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Concentrix
FEBRUARY 21, 2024
Join Us In Nashville! Reserve Your Spot Join Concentrix + Webhelp and Salesforce Meetup with Concentrix + Webhelp and Salesforce and delve into innovative approaches to […] How Does Next Generation Customer Experience + AI drive Loyalty?
Beyond Philosophy
JULY 17, 2021
Click here to join the other 22,000 subscribers. Join The debate! Click here to learn more about Professor Ryan Hamilton of Emory University. Why Customers Buy: As an official “Influencer” on LinkedIn, Colin writes a regular newsletter on all things Customer Experience. Click here to learn more. How can we help?
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Concentrix
JANUARY 2, 2024
Join Us In Chicago! JAN 24 at 4:30 PM CST RSVP Here Join Concentrix and Google Join Concentrix + Webhelp, a Google Cloud Premier Partner, on January 24that Chicago’s Fulton Market Kitchen as we look […] Gen AI for Good We create game-changing customer journeys that help brands grow, across the world and into the future.
Concentrix
JANUARY 2, 2024
Join Us In Chicago! JAN 24 at 4:30 PM CST RSVP Here Join Concentrix and Google Join Concentrix + Webhelp, a Google Cloud Premier Partner, on January 24that Chicago’s Fulton Market Kitchen as we look […] Gen AI for Good We create game-changing customer journeys that help brands grow, across the world and into the future.
Speaker: Dave Seaton, CEO of Seaton CX
Join industry visionary Dave Seaton in this exclusive new webinar as he shares his process for creating compelling customer journey maps using his DARMA method! 💥 The answer lies not in the map itself, but in the mapping process.
Concentrix
JANUARY 30, 2024
Join Us In Barcelona! Stand 8.1A22 FEB 27th – 29th Join Concentrix + Webhelp at MWC Concentrix + Webhelp experts […] FIND US: Hall 8.1
Concentrix
FEBRUARY 5, 2024
Join Us In Kansas City! MARCH 6 at 5:00 PM CST RSVP Here Join Concentrix and Google Join Concentrix + Webhelp, a Google Cloud Premier Partner, on March 6 as we look at the opportunities […] Gen AI for Good We create game-changing customer journeys that help brands grow, across the world and into the future.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
Join Keith Kmett, Principal CX Advisor, in this new webinar that will focus on: Understanding CX Orchestration Fundamentals: Gain a solid understanding of what CX orchestration is, its significance in the customer experience landscape, and how it plays a crucial role in shaping customer journeys.
Speaker: Noel Roberts, CTO and VP of Marketing, Aria Solutions
Join CCNG member Noel Roberts of Aria as he discusses how to leverage chatbots to deliver excellent customer service that improves the customer experience and drives ROI. We’ll look at some of the challenges facing organizations, including common pitfalls, and will recommend ways to avoid them.
Speaker: Dan Hale, Managing Director - Customer Care, Best Western
Join this re-released conversation as we discuss how Best Western Hotels and Resorts' contact center used a continuous cycle of improvement to drive employee engagement 20% higher. You’ll hear Best Western’s step by step process and be given specific examples of how it worked in their center.
Speaker: Kristi Faltorusso, VP of Customer Success at ClientSuccess
Kristi Faltorusso, the VP of Customer Success at ClientSuccess, is joining us to discuss how to avoid ambassador burnout and build brand ambassador programs that stand the test of time. Join us, Thursday, July 21 @ 12pm ET, to learn the best advocacy program processes direct from Kristi!
Speaker: Rachel Orston, CCO of SmartRecruiters & Latane Conant, CMO of 6Sense
Join Higher Logic and two leading executives, Latane Conant, CMO at 6Sense, and Rachel Orston, CCO at SmartRecruiters, to get a firsthand look at how marketing and customer success teams can effectively partner to enhance CX and drive growth. Join us Thursday, August 25 at 12PM ET for this exciting webinar.
Speaker: Nichole Devolites, Customer Experience Expert, SecureAuth
Nichole Devolites is joining us on July 27th at 12 pm EDT to discuss how CX professionals can integrate and connect their communities with the customer lifecycle. Join us to learn more about: How to use your community to compliment your customer lifecycle.
Speaker: Richard Kenny, Sr Marketing Manager - Contact Center, Poly; Roger Lee, VP Customer Success, Gridspace; and Ron Owens, SVP Operations, Avtex
In case you missed the original live recording of this CCNG Fireside Chat, we invite you to register and join us for the replay. Join CCNG's Fireside Chat for an interactive and energetic discussion as CCNG members share insights and predictions for 2021.
Speaker: Panel hosted by Adrian Speyer, Head of Community, Vanilla Forums
Join us on June 2nd at 9.30 Join us to learn: How to integrate your knowledge base (and KCS) with your community. They are ready to share the trials and triumphs, and everything in between, on the road to a successful community.
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