ChurnZero

DECEMBER 7, 2023

They pushed ChurnScore data into Zendesk and then into Jira to impact Jira priorities, while also pushing Jira fields to ChurnZero via Zendesk in the other direction, enabling them to add Jira task resolution time as a ChurnScore factor.

Accountability 52

Accountability Upselling Sales Marketing 52

aircall

AUGUST 18, 2022

JIRA, Confluence, and Service Desk are the central pillar for organizing the product backlogs, support queues, and managing internal documentation. Some project management is happening on Monday.com , but engineering/tech is mostly on JIRA. . We have SonarQube for static code analysis and SAST and Snyk for vulnerability scanning.

SaaS 62

SaaS Engineering APIs Management 62

TeamSupport

DECEMBER 8, 2023

Integration Capabilities Efficient customer support often relies on seamless integration with other tools and platforms your team uses daily, such as Jira and Salesforce. Ensure that the software you choose can adapt to increased demand, additional users, and changing workflows without compromising performance or exceeding your budget.

Customer Support 105

Customer Support Analytics Upselling Customer centricity 105

aircall

SEPTEMBER 5, 2022

After a sprint and very tiny fixes here and there, their feedback was unanimous: Gitlab PRs and Jira tickets were much more synchronized so developers and leads spent less time cleaning the board. We started by explaining the vision behind Airbot and the MVP’s scope and asked them to first try using the Gitlab labels we’d put in place.

Engineering 62

Engineering Metrics Feedback Management 62

TeamSupport

JANUARY 18, 2024

Integrations: TeamSupport seamlessly integrates with popular platforms like Salesforce and Jira, ensuring you can continue using the tools you're comfortable with. Our intuitive dashboard and award-winning customer support make the transition as smooth as possible.

Real estate 59

Real estate Customer centricity Self service Analytics 59

TeamSupport

FEBRUARY 12, 2024

That's why TeamSupport offers integrations with popular platforms like Salesforce and Jira, ensuring a seamless transition. Plus, our award-winning customer support is always on hand to assist with any issues. Connectivity: We understand that you have many tools in your toolbox.

Customer Support 52

Customer Support Banking Analytics Customer Service 52

TeamSupport

JANUARY 25, 2024

That's why TeamSupport offers integrations with popular platforms like Salesforce and Jira, ensuring a seamless transition. Plus, our award-winning customer support is always on hand to assist with any issues. Connectivity: We understand that you have many tools in your toolbox.

Customer Support 52

Customer Support Banking Analytics Customer Service 52

Cyara

AUGUST 20, 2019

So we’re excited to announce new Cyara Platform integrations to three popular solutions: Jira, ServiceNow, and Splunk. Cyara’s customers use a wide range of solutions to streamline their software development and operations in support of delivering better customer experiences.

Customer Experience 52

Customer Experience Technology Management Interactive Voice Response 52

TeamSupport

MARCH 1, 2024

That's why the software offers integrations with popular platforms like Salesforce and Jira. Integrations: Seamlessly Blending with Your Toolbox TeamSupport understands that your team already has a set of tools they're comfortable with.

Customer centricity 40

Customer centricity Customer Support Analytics Customer Service 40

TeamSupport

MARCH 1, 2024

That's why the software offers integrations with popular platforms like Salesforce and Jira. Integrations: Seamlessly Blending with Your Toolbox TeamSupport understands that your team already has a set of tools they're comfortable with.

Customer centricity 40

Customer centricity Customer Support Analytics Customer Service 40

TeamSupport

MARCH 1, 2024

That's why the software offers integrations with popular platforms like Salesforce and Jira. Integrations: Seamlessly Blending with Your Toolbox TeamSupport understands that your team already has a set of tools they're comfortable with.

Customer centricity 40

Customer centricity Customer Support Analytics Customer Service 40

Nicereply

APRIL 2, 2020

Atlassian announced that small teams can now use Atlassian Cloud products (Jira Software, Confluence, Jira Service and Jira Core) at no charge, in addition to their existing free offerings for teams of all sizes.

Education 80

Education Call Center Accountability Customer Support 80

CustomerSuccessBox

JUNE 8, 2022

After reviewing these customers, I prepare for my scheduled calls, review high-priority support tickets /JIRA tickets and proactively communicate status updates to customers, work on pending escalations, etc. If you were not a CS leader, what would you’ve been? An explorer (professional adventurer).

Management 52

Management Accountability 52

CSM Magazine

MAY 17, 2022

By bringing the context from Salesforce, Zendesk, Jira for our client success teams, it’s allowing us to make quicker and more real time decisions on what is the priority, impact of every customer interaction. And it’s actually helped bring our teams together on the same view.”.

Service level 59

Service level Analytics Customer Support Management 59

Help Scout

APRIL 8, 2019

JIRA app update. We’ve added a new custom field for Help Scout conversation counts in JIRA , so you can see how many conversations are linked to a JIRA issue. As long as your account is connected with administrator privileges in JIRA, this should work out of the box. Reminder: We’re retiring Mailbox API 1.0

APIs 40

APIs Wait times CRM Accountability 40

JustCall

MARCH 28, 2023

Start your 7-day free trial II) Jira Service Desk Jira Service Desk is designed to help teams manage and prioritize customer requests, with features such as automated workflows, SLA management, and reporting.

CRM 52

CRM Sales Scripts Analytics 52

UJET

MARCH 17, 2020

If you need project management tools, Trello , Asana , and Jira , can keep people on task with defined deadlines. Note-taking tools like Evernote , Google Keep, or Microsoft OneNote , are great for keeping track of tasks and they can also be shared with others.

Customer Support 121

Customer Support Management Feedback Self service 121

TeamSupport

SEPTEMBER 29, 2020

Further, it integrates with important solutions used by companies, such as Salesforce, Jira, Microsoft (Dynamics and Teams), Hubspot, and Slack, to name a few. TeamSupport‘s powerful features, like its proprietary Customer Distress Index™ (CDI), inform actionable strategies for customers who may be in danger of churn.

B2B 89

B2B CRM Morale Enterprise 89

Nicereply

OCTOBER 17, 2023

We’ve been able to highlight accounts and tickets that need attention, rather than having a CSM have to wade through email. Q: How does Intelligent Support Operations integrate with your existing tech stack?

Engineering 52

Engineering Feedback Accountability Customer centricity 52

JivoChat

DECEMBER 19, 2021

Through Jira, every member of your software team can plan, track, release, and receive reports inside a project. After doing this, the platform allows you to track activities and, when the software is ready, you can release it using Jira. To improve performance, Jira provides reports, which are based on real-time data. .

Management 52

Management Analytics Feedback SaaS 52

Amity

JUNE 6, 2018

Somewhere in your 20 hours of meetings, Gantt charts, JIRA tickets, and status reports, take a moment to appreciate what you’re building. Share your findings across the organization--particularly back to the sales team so they can keep current on the latest in a rapidly changing company. ?.

Engineering 103

Engineering Best practices Accountability Sales 103

CSM Magazine

MAY 18, 2020

You also get options to add integrations with other apps such as Zendesk, Trello and JIRA. Here you choose your subscription options, add your company logo, set up your emails and perform other admin tasks. Helpdesk and Ticketing System. At the core of OneDesk’s software is its helpdesk.

Accountability 84

Accountability Education Self service Enterprise 84

Nicereply

OCTOBER 12, 2021

TheLoops is a software integration offering a series of connectors that brings all that data into your ticket management tool as well as follows your escalations to Slack, Jira and other tools so everyone has complete context.

SaaS 118

SaaS Self service CRM Feedback 118

SmartKarrot

JUNE 9, 2023

Jira Jira is a well-known project management tool that helps teams be productive by planning, tracking, and managing their work. Some of the notable features of Jira include features like issue tracking, workflow customization, agile project management methodology, collaboration tools, reporting, and third-party integrations.

Feedback 10

Feedback Advertising Management B2B 10

CSM Magazine

JULY 28, 2022

Jira allows users to create project roadmaps to represent all ongoing projects. Wrike is a solution that comes with Gantt charts, calendars, a workload view for resource management, customizable dashboards, and real-time updates. The Dashboard includes a drag and drop interface that allows teams to manage every detail of a project.

Management 59

Management Gamification Analytics Enterprise 59

TeamSupport

OCTOBER 28, 2020

Further, it integrates with important solutions used by companies, such as Salesforce, Jira, Microsoft (Dynamics and Teams), Hubspot, and Slack, to name a few. TeamSupport‘s powerful features, like its proprietary Customer Distress Index™ (CDI) , inform actionable strategies for customers who may be in danger of churn.

B2B 45

B2B B2C Enterprise CRM 45

Help Scout

JUNE 5, 2019

Security: Integrating with Jira Cloud now requires an API token to authenticate. You can now see all your historical invoices instead of just the last 25. A huge thank you from the Help Scout team to all of you long time customers! Plus we’ve delivered even more …. Mobility: The Android App now supports full screen rotation!

APIs 40

APIs Self service Service level Personalization 40

CSM Practice

MARCH 1, 2021

How many Jira bugs did they have? Renewal recommendation is a new project in Salesforce that Ziv and his team worked on to help them monitor renewal data such as: The date the account joined. When was the first invoice? How many customer success managers worked on a specific account? How many tickets did they have?

Chief Customer Officer 52

Chief Customer Officer Upselling Accountability Government 52

Help Scout

AUGUST 24, 2021

Since it’s an Atlassian product, Confluence also integrates seamlessly with their other products like JIRA and Trello. You’re also able to create team spaces to keep things organized and set permissions for different articles. Price: Starting at $0 per month (free plan is limited to 10 or fewer users).

Enterprise 106

Enterprise Customer Support Feedback Engineering 106

Kayako

OCTOBER 25, 2016

is an app integration service that lets you connect over 500 apps (such as Hubspot, Atlassian JIRA, Twilio, Shopify, and Trello) to each other – with no code or developer resources required. Introducing the Kayako and Zapier dream team. Zapier (pronounced za p-ee-er: Zapier makes you happier! ) And that now includes Kayako !

Customer Service 85

Customer Service APIs Accountability Customer Support 85

Amity

NOVEMBER 18, 2016

Somewhere in your 20 hours of meetings, Gantt charts, JIRA tickets, and status reports, take a moment to appreciate what you’re building. Share your findings across the organization--particularly back to the sales team so they can keep current on the latest in a rapidly changing company. ​.

Engineering 83

Engineering Best practices Accountability Sales 83

Kayako

JANUARY 28, 2016

JIRA is an issue management platform that allows teams to easily manage issues throughout their entire lifecycle. Why is it helpful: JIRA helps you bridge the gap between your engineering team and your customers. Here are a selection of tools that will help support teams collaborate with ease: 1. Communicate with the engineering team.

Scripts 60

Scripts Analytics Feedback Engineering 60

SmartKarrot

JUNE 22, 2023

Use Jira to internally share client roadmap requests for product enhancements and to manage customer expectations for the requests’ deliverables. Assist customers with effective and successful post-deployment implementation projects by working with our specialist team.

Consulting 19

Consulting Consulting Analytics Management 19

CSM Magazine

MAY 12, 2022

For example, remote developers require tools like GitLab, GitHub, and Jira to collaborate. While there are free options, you may only get the best features in paid applications. What’s more, you may need to get specialized tools depending on your business type. Develop a Work Schedule.

Employee engagement 52

Employee engagement Personalization Metrics Management 52

Nicereply

JULY 13, 2021

It sat in JIRA unresolved for 12+ months.” In one particular case, we were unable to fix a software bug because it was only occurring on a specific iPad version, and we did not have any available to test possible solutions. Video is a differentiator for support.

B2B 98

B2B B2C SaaS Technical Support 98

SmartKarrot

MAY 30, 2023

Apply here: [link] Role: Customer Success Executive Location: Edinburgh, Scotland, United Kingdom (Hybrid) Organization: Podfather As a Customer Success Executive, you’ll assist them by responding to inquiries and prioritising requests made through our Jira help desk system.

B2B 19

B2B SaaS Accountability Sales 19

aircall

SEPTEMBER 29, 2021

One way to achieve this is to have a task manager that everyone has access to, like Asana, Jira, or Monday. Thus, making sure that your employees and team schedules align is paramount to the productivity levels and success of a hybrid work environment. Invest in Collaborative Tools and Software.

Metrics 71

Metrics Feedback Management Personalization 71