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CallSource Insights
NOVEMBER 12, 2019
Do you know what your connectivity rate is at your dealership? When data shows that phone calls are the second-most-common initial form of contact with car dealerships, you have to pay attention to phone skills. The phone is often the most overlooked lead source at the dealership. What is phone connectivity?
Beyond Philosophy
JUNE 15, 2023
Nevertheless, we treat them as if they’re an entity, almost human-like, and we form something close to a personal connection with them. Remember the power of storytelling in creating emotional connections with your brand. Android phones often introduce popular features that Apple doesn’t even have. Adventuresome?
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Beyond Philosophy
AUGUST 20, 2020
Professor Melumad is an assistant professor of marketing at the Wharton School at the University of Pennsylvania and has worked a lot in a relatively new research area about people’s relationship with mobile phones. We Are More Emotional on Our Phones Than Computers. The phone has a smaller keyboard and screen.
ShepHyken
DECEMBER 6, 2023
It was maybe an inch thick and barely larger than a cell phone. Connect with Shep on LinkedIn. I was on a plane and noticed that the flight attendant greeting passengers was more interested in telling passengers the rules than offering a warm, friendly greeting as people boarded the plane. The opposite was happening.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
ShepHyken
DECEMBER 26, 2023
Get customers to feel connected to you because they know you care. Be more accessible – Make it easy for your customers to reach you in multiple ways: phone, email, text, app, and more. Connect with Shep on LinkedIn. Happy New Year! And for everything else, too! With that, here are 10 ideas. You know where you want to go.
ShepHyken
DECEMBER 19, 2023
At some point, the agent suggested getting on the phone, and rather than have Cindy call, she asked for Cindy’s number. Once Cindy shared it, the phone rang almost instantly. From there, the agent carried out a conversation that eventually resolved Cindy’s problem. Connect with Shep on LinkedIn.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
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To understand the importance of direct dials, you need to understand connect rates. Often, sales reps who fail to hit the phones hard are left wondering how they missed their quota. SDRs have a 46% higher likelihood of connecting to someone at the director level with the help of direct dials.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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