Creative Virtual

DECEMBER 10, 2020

This is the seventh time I’ve done this annual year in review blog post, but never have I had to review a year that was like 2020. Founder & CEO, Chris Ezekiel shared his pride in ‘building a successful, world-leading company over a sustained period of time with an amazing group of people’ in our first blog post of the year.

Virtual Agent 52

Virtual Agent Chatbots Technology Personalization 52

Uniphore

OCTOBER 5, 2021

This is a contributed blog post by Dipu KV, President – Operations & Customer Experience at Bajaj Allianz General a recent guest on Uniphore’s Conversations that Matter podcast. We were able to ensure a seamless switch for our customers from contact centers to digital servicing without a glitch. came to the fore.

Contact Center 40

Contact Center Government Banking Self service 40

JustCall

NOVEMBER 23, 2022

For call centers, a business continuity plan must include steps to accommodate customer calls, manage budget changes, deal with mobility restrictions, and stay afloat in a fluctuating business market. After the onset of the pandemic, all businesses, including call centers, were forced to go remote or shut down for a long period.

Call Center 52

Call Center Management Contact Center Marketing 52

Certified Languages International

MAY 13, 2021

Many organizations have been slow to provide their LEP communities with linguistically and culturally appropriate COVID-19 resources. Vaccine sites aren’t typically located in accessible areas for communities that have been hit hardest by COVID. So ask people how they want to be contacted. Far from it, in fact.

Transportation 52

Transportation Government Surveys Education 52

Anexa BPO

MARCH 30, 2020

The Covid-19 outbreak has impacted the lives of thousands of people around the world, and at Anexa our thoughts are with all those so far affected by the virus. Below are listed some of the actions we have already taken, as well as future plans for subsequent phases of the pandemic created by Covid-19.

Telecommunications 52

Telecommunications Government Contact Center Accountability 52

JustCall

APRIL 27, 2020

74% of customers contact insurance companies through calls. To ensure that customers conveniently contact the company, the existing business numbers were left active. Meanwhile, concerns about claims on healthcare and travel insurance were also rising. An insurance company in the U.S., Click to Call Button for Website.

Interactive Voice Response 86

Interactive Voice Response CRM Average Handle Time Sales 86

Vistio

DECEMBER 15, 2021

Today, we have with us, Matt Beckwith, a proud “ Contact Center Geek ” with over 25 years in contact center industry. He has been named a top thought leader in the contact center space and serves on the steering committee for the Northern California Contact Center Association.

Contact Center 52

Contact Center Banking contact center associations Technology 52

Vistio

JUNE 10, 2022

I’ve been in the contact center consulting space for almost my entire career, which is now, I hate to say it, about 30 years. Further Reading: The Key to Contact Center Success in 2022: Focus on Process. First of all, thanks for having me. Really looking forward to this. I had an interesting start.

Consulting 52

Consulting Consulting Best practices outsourcing 52

JustCall

APRIL 27, 2020

74% of customers contact insurance companies through calls. To ensure that customers conveniently contact the company, the existing business numbers were left active. Meanwhile, concerns about claims on healthcare and travel insurance were also rising. An insurance company in the U.S., Click to Call Button for Website.

Interactive Voice Response 52

Interactive Voice Response CRM Average Handle Time Sales 52

BlueOcean

DECEMBER 21, 2021

Before you unplug and spend time with the people you care about, let’s look back on some of the most important contact center topics from 2021. Below you’ll find five of our very favourite articles from the Blue Ocean blog—we hope you find them useful! Read more> The Evolution of Customer Experience in the Travel Industry.

Customer Care 12

Customer Care Education Contact Center Customer Service 12

Stafford Communications

JULY 16, 2020

After several months we are sorting out how we conduct our lives and business with COVID hanging over our heads. All of us who make our living in customer service knew that the contact center would have to adapt, and we have. TECHNOLOGY: Technology has long been an essential enabler for contact centers.

Healthcare 92

Healthcare Contact Center Customer Care Coaching 92

Netomi

JANUARY 5, 2022

He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. A Center-Out business architecture enables better and more empathetic customer experiences – Interview with Don Schuerman of Peg. Adrian Swinscoe. Aimee Lucas.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Netomi

FEBRUARY 28, 2022

As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. Alexandra da Silva Rodrigues – Strategical Advisor for Global Contact Centers, Radisson Hotel Group. Women of Influence: 25 Innovative Customer Experience Leaders. Connect with Alexandra.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

ViiBE Blog

JANUARY 22, 2021

Originally, my co-founder and I developed ViiBE as a solution for emergency medical call centers. These interactions used to be conducted face-to-face, but due to travel restrictions and limited access because of COVID-19, these tasks now have to be performed remotely. How did you come up with the idea for ViiBE?

virtual call center 52

virtual call center Technical Support Engineering Self service 52

SmartKarrot

APRIL 29, 2022

Metaverse is a digital world that has everything in real life- workspaces, shopping centers, leisure centers, meeting spaces, and more. contact-form-7]. In the post-COVID-19 world, B2B marketers are now adjusted to remote meetings. Metaverse is when virtual reality is combined with the physical and digital world.

B2B 10

B2B Marketing Advertising B2C 10