it-it leadership-through-listening-every-conversation-matters Blog Related Topics 
TechSee
JUNE 16, 2022
As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. This begins by looking at how to better engage both customers and employees through hyper-personalization, better visibility, and tools they actually want to use.
Beyond Philosophy
MARCH 3, 2015
Her attitude was matter-of-fact, and her body language clearly read, “I don’t want to be here.” After about halfway through the presentation, I felt compelled to stop her. I thought about that conversation many times over the next couple of years. What is the point of doing research is you are not going to do anything with it?
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Beyond Philosophy
OCTOBER 6, 2014
How often do you listen to what Customers have to say about your organization? Every detail is customer-focused; it’s in the DNA of the organization. This assessment also creates a great tool to start the conversation internally in the organization to begin addressing the recommended actions that come from undertaking this process.
Global Response
OCTOBER 2, 2023
Does call center etiquette matter? The agent listens carefully to your problem, confirms that they understand what’s going on, and then takes the time to find a reasonable solution. The whole process is pretty painless and straightforward, and you feel taken care of—no matter how difficult your situation. The short answer: yes.
ProProfs Blog
JANUARY 7, 2020
The core value of outstanding customer service is centralized around attending to the needs and expectations of your customers through careful listening. Your customers are interacting with your business pretty much every day. When Customer Reps Do Not Listen Carefully to What the Client Needs. Fast forward to 2020.
Stafford Communications
JULY 16, 2020
Over the past few months we all have worked our way through times that none of us expected and tried to adapt to a challenging new normal. Listen to a few calls with another program and then agree on the next steps before heading out to travel to the next site. New Reality – Choosing a Supplier Without a Site Visit? Sound familiar?
Integrity Solutions
MARCH 11, 2019
What are you doing every day to strengthen the culture of trust with your employees and customers? To understand why trust matters, consider your own experience. And that means you’re not likely to get the full value of those coaching conversations. Follow through on commitments given and received.
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