CCNG

MARCH 8, 2023

As a contact center leader, you’re always looking for ways to improve performance and keep your agents happy. You know that preventing these types of scenarios is key to keeping morale high and productivity consistent—but how? They were certain that they were hiring agents with a predisposition for apathy.

Morale 195

Morale Contact Center CCNG Agent burnout 195

JustCall

MARCH 7, 2023

And the only way to succeed is through an effective contact center management system. This blog will look at the tips and best practices for contact center management. Follow them to optimize your contact center operation and ensure smooth customer service. What is Contact Center Management?

Contact Center 52

Contact Center Management Interactive Voice Response Average Handle Time 52

Monet Software

NOVEMBER 11, 2020

How to treat employee burnout and reinvigorate call center engagement for the long haul. Do you feel it spreading through your contact center workforce? If you’re seeing symptoms of burnout in your SMB contact center, or in online interactions with certain remote agents, it’s time to do something about it.

Morale 100

Morale Agent burnout Contact Center Coaching 100

Spearline

JANUARY 30, 2023

In this blog, Spearline’s Product Manager for Voice Assure, Ola Budak, gives an overview of a brand new feature which will allow organizations to integrate Spearline alerts onto their Slack channel. Gain valuable insights and stay on top of your number performance with direct access to your number tests history.

Contact Center 52

Contact Center Management 52

aircall

DECEMBER 30, 2016

Setting up a call center for your business is an investment of both time and money. In order to navigate this operation as well as possible, here is a guide to help you get off on the right foot when you build a call center. Coming up with a plan to build a call center. This will be further explained in the next point.

Call Center 97

Call Center Virtual Agent virtual call center CRM 97

aircall

DECEMBER 30, 2016

Setting up a call center for your business is an investment of both time and money. In order to navigate this operation as well as possible, here is a guide to help you get off on the right foot when you build a call center. Coming up with a plan to build a call center. This will be further explained in the next point.

Call Center 88

Call Center Virtual Agent virtual call center CRM 88

aircall

JANUARY 13, 2021

The traditional on-site contact center worked well enough for its time, and now, contact center as a service (CCaaS) is a modern solution that fits the pace and scope of today’s marketplace. CCaaS opens up a world of options to establish sales and support workflows using call center software and integrations.

Call Center 62

Call Center Contact Center voip call center software 62