Balto

JANUARY 22, 2024

We’ve seen generative AI being applied in different industries with great results, specifically in the contact center domain. This blog aims to uncover the numerous use cases of generative AI in the modern contact center. What Is Generative AI?

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52

Talkdesk

JANUARY 31, 2018

When Talkdesk puts together our long-term feature roadmap, we put a lot of thought into where contact center executives want to go in the future and build a product that will give them the tools they need to execute on their vision. From a high level, this is a goal we’ve always tried to achieve. Voice Analytics.

Contact Center 56

Contact Center Customer Experience Surveys Analytics 56

ProProfs Blog

DECEMBER 20, 2019

79% of businesses prefer to use live chat at their website instead of email (61%), phone (44%), and social media (48%) platforms to communicate with customers for instant support. Businesses are using live chat increasingly because live chat instills confidence in the customers. Amazing isn’t it! . What is Live Chat?

Customer Support 124

Customer Support Marketing Sales Wait times 124

JustCall

AUGUST 5, 2020

In this blog, we will take a look at all the important sales tools that will help your team step-up their sales efforts. Managing sales pipelines becomes effortless with the customizable, visual pipelines that Pipedrive offers. What's even better is that you can customize these pipelines to suit your unique approach.

Sales 98

Sales CRM Analytics Accountability 98

aircall

DECEMBER 27, 2017

Providing great customer service is as simple as being a good friend. Customers want someone they can count on to be there when it matters most, always offering the words they need to hear. We know the desire for timely solutions is the reason most customers pick up the phone in the first place. Wrong numbers happen. No respect.

Interactive Voice Response 90

Interactive Voice Response Customer Service Wait times Analytics 90

SmartAction

MAY 9, 2019

This is the fourth of a five-part blog series that outlines the Five Best Practices for AI Self-Service Without Compromise. Gartner predicts that customers soon will prefer using speech-driven interfaces to other forms of self-service when given a choice. Every organization has its own channel strategy for the contact center.

Self service 44

Self service Virtual Agent Contact Center Best practices 44

JustCall

MAY 28, 2020

The COVID-19 scare has shut down almost all on-premise call centers. Most call center agents who work from home now, have been relying on wired desk phones and complex storage equipment. A virtual call center driven by a cloud phone system turns out to be a great solution here. They can reach out to more customers in less time.

virtual call center 52

virtual call center Call Center Interactive Voice Response CRM 52

aircall

JUNE 9, 2021

Multiple studies, articles, and experts highlight the importance of delivering excellent customer service. Choosing the most effective customer service channels is a good way to start. Customer expectations are higher than ever before: 54% of customers have higher expectations in 2021 than they did in 2020. One challenge?

Customer Service 62

Customer Service Multichannel Self service Customer Support 62

ProProfs Blog

MARCH 25, 2020

Implementation of automated customer service is no longer considered an innovative competitive advantage but an essential way of staying competitive. Businesses without reliable customer support automation are less consistent while handling customers’ requests but also spend way more time and money solving each of them.

Customer Service 125

Customer Service Chatbots Customer Support Personalization 125

Comm100

DECEMBER 12, 2017

Let’s be honest, companies do not send out newsletters promoting massive “wins” and provide huge commission checks when an internal team manages to “save” a customer. 8 out of 10 marketers of global companies actually agree that a much better strategy is retention , but their organizations are still focused on customer acquisition.

Journey mapping 58

Journey mapping Customer Experience Accountability Sales 58

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

OctopusTech

NOVEMBER 30, 2022

It is the best option to create a BigCommerce store as it offers easy-to-use features, 24/7 support service, affordable plans, and cross-channel marketing that will take your store to another level. The reason why you need to choose from apps is that the standard features of BigCommerce are not enough to meet your demands.

Sales 12

Sales Analytics Marketing Abandon rate 12