ViiBE Blog

JANUARY 25, 2021

When looking for a best in class AR remote assistance tool, industry leaders turn to ViiBE’s video call Zendesk integration. ViiBE’s Zendesk video call plugin has a proven track record of drastically boosting customer satisfaction and operational KPIs. Introduction to Zendesk. Simply put, Zendesk is a CRM catch-all.

CRM 52

CRM Technology Sales Call Center 52

ShepHyken

AUGUST 31, 2023

This is where ERP and CRM integration comes into play. What is an ERP? According to the Zendesk study, 73% of customers will switch to a competitor after multiple bad customer experiences. So, if you want customers to stick around for the long haul, you need to continuously refine your customer journey.

Journey mapping 318

Journey mapping Upselling CRM Feedback 318

ShepHyken

JANUARY 21, 2024

The subtitle of this article is the perfect summary: The integration of AI in customer service isn’t about choosing between technology and humanity. Zendesk shares ten trends to help you make informed decisions about where and how to invest in your customer service and CX strategies.

Customer Service 146

Customer Service Advertising Chatbots Self service 146

Connect

JANUARY 26, 2024

In this report, Zendesk unveils ten trends that are propelling the customer experience towards a more intelligent future. Data + trustworthy experiences Zendesk’s report indicates that 77% of CX leaders see themselves as responsible for making sure customer data is safe. Connect is a Zendesk Premier Partner. Ten trends.

Chatbots 52

Chatbots Customer Support Customer Experience Personalization 52

kommunicate

FEBRUARY 20, 2023

Last Updated on February 20, 2023 Zendesk’s Sunshine Conversations enables businesses to integrate messages from various channels into one continuous conversation and create interactive experiences across all platforms. The post How to Integrate Kommunicate with Sunshine Conversations appeared first on Kommunicate Blog.

APIs 98

APIs 98

Lumoa

FEBRUARY 17, 2022

Lumoa Product News for February 2022 New guide available for our Zendesk integration Admins now have the ability to Integrate directly with their Zendesk account through our new Integrations Page! Insights widget has been updated! Our Insights widget has been updated to now have simpler options.

Accountability 83

Accountability Feedback 83

Lumoa

APRIL 17, 2022

Lumoa Product News for April 2022 MASSIVE update to the Integrations hub – one click integrations with your favourite apps! Pull reviews from popular places like Facebook , Zendesk, Trustpilot, Amazon, and more! Not just history – integrations will pull future data the day after it comes in! No code required!

APIs 83

APIs Surveys Feedback Marketing 83

Connect

JANUARY 22, 2024

A cloud contact centre integrated with AI offers the essential capabilities to deliver scalable end-to-end experiences. To meet customer expectations for personalised experiences , comprehensive insight into all interactions is essential for both employees and customers in 2024.

Cloud contact 94

Cloud contact Contact Center Marketing Customer Experience 94

ShepHyken

SEPTEMBER 22, 2023

According to Zendesk, 69% of consumers prefer to settle their issues independently without assistance. These expectations are becoming increasingly clear, as evidenced by Zendesk’s data showing that 72% of customers want immediate service, and 71% demand conversational experiences.

Customer Service 151

Customer Service Chatbots Self service Customer Care 151

Comm100

OCTOBER 17, 2023

Comm100 Freshdesk Intercom Help Scout Hubspot Service Hub Kayako Kustomer LiveChat Zendesk Zoho Desk Comm100 Comm100 is a global provider of omnichannel communication software that helps organizations to deliver optimal engagement through the perfect balance of human-bot engagement.

Customer Service 73

Customer Service Interactive Voice Response Multi-channel support Multichannel 73

Netomi

NOVEMBER 11, 2022

Today we’ll be exploring Zendesk Answer Bot. Zendesk, one of the largest customer service platforms in the world, has its own AI offering: Answer Bot. What is Zendesk Answer Bot? Zendesk Answer Bot is an artificially intelligent Zendesk chatbot that aims to improve customer experience on any customer-facing website.

Chatbots 52

Chatbots CRM Customer Support Personalization 52

JustCall

FEBRUARY 9, 2024

And we’ve got some great company with the likes of Intercom, Zendesk, and Salesforce being on the list. Meanwhile, here’s what’s new @ JustCall We’ve rolled out some exciting features and integrations to take your customer support game to the next level. How did we land here, once again? It’s all thanks to YOU!

Customer Service 78

Customer Service CRM Customer Support Sales 78

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward.

Enterprise 113

Enterprise Education Best practices Customer retention 113

CSM Magazine

MAY 17, 2022

TheLoops , an intelligent support operations data platform, is now available on Zendesk’s Marketplace – a one-stop-shop that enables organizations to find partners, apps, and integrations to increase agent productivity, streamline workflows, and drive customer satisfaction. Director, Emerging Technologies, Zendesk.

Service level 59

Service level Analytics Customer Support Management 59

Playvox

NOVEMBER 3, 2022

Zendesk is an extremely powerful platform, but sometimes it can be hard to know exactly what people are talking about in your tickets, especially if you have hundreds of them — or even hundreds of thousands. Why Should You Tag Your Zendesk Tickets? Tagging your Zendesk tickets brings insights you won’t be able to gather otherwise.

Education 52

Education Surveys Feedback Technology 52

Lumoa

FEBRUARY 15, 2021

Customer experience integrations help you to automate your customer experience. The logic of this type of integration is the same as any other type of integration you can do with other tools. You can do the same type of integration with your customer experience platform, which will help your make your life easier.

Customer Experience 94

Customer Experience APIs CRM Feedback 94

Netomi

AUGUST 16, 2023

That number is validated and skyrockets to 78% among those already using it – Zendesk Consumers want generative AI to improve interactions, not replace human agents. That number is validated and skyrockets to 78% among those already using it – Zendesk Consumers want generative AI to improve interactions, not replace human agents.

Enterprise 52

Enterprise Chatbots Healthcare Entertainment 52

Totango

MAY 13, 2022

Integrations: does the platform integrate with other tools you’re using to engage customers, such as your live chat app or email autoresponder? Customer support: Zendesk knowledge bases. Customer Support: Zendesk Knowledge Bases. Zendesk is a customer support platform that includes knowledge base features.

Enterprise 103

Enterprise Customer Support SaaS Sales 103

Comm100

JANUARY 5, 2022

CRM integration . Your live chat solution channel should be able to integrate with popular CRM platforms such as Salesforce or Microsoft Dynamics, turning your CRM into a true knowledge hub. The live chat software integrates with a range of in-house tools, as well as Facebook Messenger. Zendesk Chat . Zendesk Chat .

Government 76

Government CRM SaaS Marketing 76

Nicereply

NOVEMBER 12, 2020

These are some of the best tools you can integrate with Zendesk Support based on our experiences, but there are many else out there. There’s a good reason why Zendesk is one of the most popular helpdesk solutions on the market. But fear not, Zendesk has a solution for this as well. Why use Zendesk Apps & Integrations?

Surveys 52

Surveys Feedback APIs call center solutions 52

Nicereply

NOVEMBER 12, 2020

These are some of the best tools you can integrate with Zendesk Support based on our experiences, but there are many else out there. There’s a good reason why Zendesk is one of the most popular helpdesk solutions on the market. But fear not, Zendesk has a solution for this as well. Why use Zendesk Apps & Integrations?

Surveys 52

Surveys Feedback APIs call center solutions 52

ViiBE Blog

JUNE 22, 2020

ViiBE’s video-assistance technology dedicated to helping desk support in call centers is proud to partner with Zendesk. ViiBE’s integration with customer service powerhouse, Zendesk, promises the best remote diagnosis thanks to a live video stream combined with AR and collaborative tools. Want to learn more? Contact us!

Customer Experience 59

Customer Experience Call Center Sales Customer Support 59

CSM Magazine

OCTOBER 19, 2020

Maisie’s chatbots are deeply integrated into Shopify, simple to set-up, and no coding is required. Zendesk Support by Zendesk. Connect through customers in the channel of their choice, support your staff, and answer your visitor’s questions efficiently with Zendesk Support. Provide instant answers 24/7 to FAQs.

Customer Support 98

Customer Support Chatbots Sales Wait times 98

BlueOcean

NOVEMBER 13, 2023

Zendesk recently published an excellent collection of examples of how real-world customer care teams are using various AI tools. This, Zendesk asserts, is where AI can help. The multi experience is the evolution of omnichannel experience—the integrated experience that weaves together every channel instead of hopping between them.

Customer Care 71

Customer Care Analytics Contact Center outsourcing 71

aircall

APRIL 20, 2022

As a key part of our product, we’ve built dozens of integrations and features that help your team create transformative experiences for your customers. . Today, we’re delighted to mark the next milestone in our mission: Aircall’s App Marketplace has officially surpassed 100 integrations. Integrations Unlock Your Team’s Potential.

CRM 62

CRM Benchmark Sales Analytics 62

delighted

DECEMBER 3, 2021

Great examples of automated distribution include survey integrations and Application Programming Interface (API) connections. Survey integrations such as the Shopify integration can automatically trigger post-transaction surveys without you having to lift a finger. Integrate with your tech stack. Delighted integrations ).

Surveys 97

Surveys APIs SaaS Engineering 97

Nicereply

MARCH 15, 2022

Wide range of native integrations (first choice of Zendesk users). This can be seen by the number of positive reviews on sites such as Zendesk Marketplace , G2 , Capterra , or Trustpilot. Thanks to a wide selection of integrations, almost every help desk system communicates with our surveys so well! Survey preview mode.

Surveys 52

Surveys Feedback Analytics Customer Support 52

Help Scout

AUGUST 24, 2021

Docs also integrates seamlessly with our shared inbox. Zendesk Best knowledge base software for very large teams. Similar to Help Scout, Zendesk is a customer support platform that includes a knowledge base tool. Zendesk also offers some collaboration features that allow multiple people to work on an article together.

Enterprise 107

Enterprise Customer Support Feedback Engineering 107

Xaqt

FEBRUARY 4, 2020

How to Reduce Your Customer Support Costs by 85% and Take Your Customer Experience to the Next Level with a Conversational IVR That Integrates With Any CRM or Ticketing System. You might also provide the ability to create a Zendesk support ticket online or through email. Well now you can.

Interactive Voice Response 52

Interactive Voice Response APIs Technical Support Self service 52

CSM Magazine

NOVEMBER 24, 2020

You also have to know how to use and integrate it”, explains Pinoy. Premium Plus helps clients choose, integrate and use the right tools. It works with Zendesk. With Zendesk Sunshine, the company also has an in-house software platform that is rapidly gaining popularity among developers worldwide. About Premium Plus.

Chatbots 52

Chatbots Sales Surveys Technology 52

JustCall

MAY 26, 2022

JustCall is an integration partner with 20+ popular CRMs/Helpdesk platforms like Salesforce, Zendesk, HubSpot, Zoho, Freshdesk, Infusionsoft etc. If you have used CRMs like Pipedrive, Salesforce, Zendesk or tools like Intercom before – it will be a big plus. Sweet spot for us would be 6 months to 1.5 years of experience.

Sales 98

Sales SaaS Accountability Engineering 98

Nicereply

APRIL 23, 2020

Before you can start measuring CSAT within your Zendesk account, there’s a decision you must do first. Should you use the built-in solution provided by Zendesk, or should you splurge for a dedicated CSAT tool? Built-in Zendesk CSAT tool overview. Zendesk Support comes with a built-in solution for measuring CSAT.

Surveys 75

Surveys Feedback Enterprise APIs 75

Nicereply

FEBRUARY 20, 2023

“With Nicereply, we were able to easily integrate a CSAT system with our Zendesk ticketing platform. We have also integrated the feedback we get from our customers into our Slack channel. Zendesk has a way of measuring customer feedback, but when researching it we found it complicated and it didn’t meet all our needs.

Feedback 52

Feedback Consulting Consulting SaaS 52

Global Response

APRIL 1, 2021

Global Response integrates the Zendesk Customer Experience Solution in order to provide the complete customer service solution that’s easy to use and scales with your business. The post Global Response joins Zendesk Partner Program to Improve Customer Relationships appeared first on Global Response. MARGATE, FLA.

Customer Experience 48

Customer Experience Customer Service Best practices 48

UJET

FEBRUARY 26, 2021

“I absolutely love how everything I need to do to handle a customer’s issue is integrated seamlessly within UJET! I feel that stand alone options can create more work and trouble, whereas UJET is embedded into Zendesk, allowing everything to take place in one place quickly. “I

Contact Center 72

Contact Center Cloud contact Customer Service Customer Experience 72

UJET

FEBRUARY 26, 2021

“I absolutely love how everything I need to do to handle a customer’s issue is integrated seamlessly within UJET! I feel that stand alone options can create more work and trouble, whereas UJET is embedded into Zendesk, allowing everything to take place in one place quickly. “I

Contact Center 72

Contact Center Cloud contact Customer Service Customer Experience 72

SharpenCX

JUNE 20, 2022

Our out-of-the-box integrations coupled with our open REST APIs give you the freedom and flexibility you need to build custom solutions. Integrating with Microsoft Teams. With our MS Teams integrations, your customers will be able to connect with the right person, at the right time. Integrating with Salesforce.

Contact Center 67

Contact Center Virtual Agent APIs Cloud contact 67