Talkdesk

AUGUST 22, 2017

With that in mind, Talkdesk has given admins the utmost ability to make changes to their contact center with the least red tape. Speed and ease of setup were crucial to early versions of Talkdesk and now that the product is more mature, it still takes just minutes to get started making and receiving your first calls.

Contact Center 40

Contact Center Abandon Call Interactive Voice Response Wait times 40

Talkdesk

AUGUST 22, 2017

With that in mind, Talkdesk has given admins the utmost ability to make changes to their contact center with the least red tape. Speed and ease of setup were crucial to early versions of Talkdesk and now that the product is more mature, it still takes just minutes to get started making and receiving your first calls.

Contact Center 40

Contact Center Abandon Call Interactive Voice Response Wait times 40

Talkdesk

AUGUST 22, 2017

With that in mind, Talkdesk has given admins the utmost ability to make changes to their contact center with the least red tape. Speed and ease of setup were crucial to early versions of Talkdesk and now that the product is more mature, it still takes just minutes to get started making and receiving your first calls.

Contact Center 40

Contact Center Abandon Call Interactive Voice Response Wait times 40

Talkdesk

MAY 17, 2016

May 17th will go down as one of the most important days in Talkdesk history. But today is not just about Talkdesk the business. Today is also about Talkdesk the product. We announced a suite of updates, new features, expanded integrations and other advancements to our award-winning cloud-based call center software today.

APIs 40

APIs Call Logging call center software Call Center 40

Talkdesk

JULY 8, 2016

Since its release in 2014, Slack has become a force to be reckoned with. have quickly incorporated Slack into their daily operations. Slack modernizes traditional (and sometimes ineffective) call center features. The solution here is to use Slack in conjunction with your call center software. Here’s how: 1.

call center software 40

call center software Morale Call Center Coaching 40

Talkdesk

JUNE 27, 2017

Talkdesk today announced that TalkIQ , a launch partner within AppConnect , has passed the 2,000 seat threshold for customers registered through Talkdesk. Nearly 100 of Talkdesk’s customers have already integrated TalkIQ into their call center stack since the recent launch on AppConnect.

Call Center 42

Call Center Contact center software Contact Center Enterprise 42

Talkdesk

APRIL 25, 2017

San Francisco, CA — Talkdesk , the leader in cloud-based contact center solutions, today announced AppConnect, the first enterprise app store. AppConnect is the latest innovation in Talkdesk’s history of disruptive products. AppConnect is the latest innovation in Talkdesk’s history of disruptive products.

Enterprise 40

Enterprise contact center solutions Contact center software B2C 40

JustCall

APRIL 12, 2023

Thinking of investing in auto dialer software for your call center or sales team? A wise decision! Using an auto dialer can boost agent productivity and efficiency by as much as 300 to 350% (that is 3x more calls every hour per agent). In this blog, we will deep-dive to understand the auto dialer functionality. Let’s jump right in.

Scripts 52

Scripts Sales CRM Contact Center 52

Talkdesk

SEPTEMBER 5, 2017

.— OTG Consulting , a master agency made up of the industry’s most experienced telecom executives, and Talkdesk , a leading innovator in the cloud-based call center software space, today announced the companies have partnered to offer OTG Consulting customers and agents access to Talkdesk’s industry-leading software.

Contact center software 40

Contact center software Consulting Consulting Contact Center 40

Talkdesk

OCTOBER 5, 2016

Talkdesk surveyed over 2,000 U.S. As popular messenger apps such as WhatsApp, Facebook Messenger, Slack, Kik and WeChat open their technology APIs to developers who can create automatic bot apps, some of the world’s biggest brands such as Nike and Uber are beginning to integrate their services with messenger bots.

Call Center 61

Call Center Chatbots Surveys APIs 61

Talkdesk

FEBRUARY 16, 2017

Over the years, we have seen several former Five9 customers switching to Talkdesk and being thrilled with the results. Here are the top reasons customers give us for making the move to Talkdesk: Accessibility. At its core, Talkdesk is built with a focus on easy setup and low maintenance. Integrations. Setup/Maintenance.

call center software 40

call center software Call Center Scripts Metrics 40

Talkdesk

AUGUST 15, 2017

To make the most of that call information, Talkdesk offers 25 contact center integrations with today’s most popular business tools, including Salesforce, Zendesk and Slack. These integrations work hand-in-hand with the tools you already use, so there’s no need to change your processes or adapt for new workflows.

Contact Center 40

Contact Center Abandon Call Call Logging Call Center 40

Talkdesk

AUGUST 14, 2017

Talkdesk supervisors are in a truly unique spot — they need to be able to track high-level metrics, but still need the ability to jump into calls if necessary. Since a supervisor is primarily focused on managing the agents who are on calls with customers or prospects, let’s examine what Talkdesk offers from an agent management perspective.

Contact Center 40

Contact Center Contact center software Coaching Service level 40

Talkdesk

AUGUST 30, 2017

Talkdesk was founded more than five years ago on the premise that contact centers don’t have to be stale. The technology exists to make contact center software much more customer-centric and we think we’re building something truly unique and exciting for Talkdesk customers. and moving to an innovator like Talkdesk.

Contact center software 40

Contact center software Contact Center APIs Accountability 40

Talkdesk

MAY 17, 2016

The Talkdesk team will be spending the day at The Village in San Francisco talking to forward-thinking business leaders and learning more about the future of the customer experience. Check back here for all the latest news on Talkdesk’s customer experience summit. Announcing Talkdesk Omnichannel. Talkdesk Facebook.

call center software 40

call center software Customer centricity Call Center Personalization 40

Talkdesk

DECEMBER 12, 2017

The Electron platform is an open-source library for building cross-platform desktop applications with HTML, CSS and JavaScript; it’s the same framework used by teams at Slack and Github for their desktop applications. Does Electron Integrate with my CRM or Help Desk? The post Introducing Callbar Electron appeared first on Talkdesk.

CRM 40

CRM Call Center 40

Talkdesk

JUNE 10, 2016

It’s been a few weeks since we announced Talkdesk Omnichannel. From our predictive analytics, Customer Sentiment Score , to our latest integration, Talkdesk for Slack , the Product Team had their hands full. Four years ago, Talkdesk set out to disrupt the stagnant $22B call center industry. So why’d we do it?

call center software 40

call center software contact center solutions Contact center software Call Center 40

Talkdesk

APRIL 21, 2017

Speakers: Tiago Paiva (CEO, Talkdesk), Gadi Shamia (COO, Talkdesk) and Robert Sur, (Head of Platform, Talkdesk). Talkdesk has experienced major growth since last year’s Opentalk summit. We’re less than a week away from celebrating the New Era of Customer Heroes at Opentalk 2017 in San Francisco! Tuesday, April 25.

Contact Center 40

Contact Center Customer centricity Construction Technology 40

Talkdesk

OCTOBER 20, 2016

Start building your call center collaboration by integrating your call center software with collaborative chat tools like Slack. Some of the most popular are Slack, HipChat or Facebook Groups. Follow these tips we’ve gathered on how to achieve this goal and build a positive call center culture: Add Healthy Competition.

Call Center 40

Call Center Morale call center software First call resolution 40

JustCall

APRIL 5, 2023

For instance, most of them get confused between JustCall vs Talkdesk. For instance, most of them get confused between JustCall vs Talkdesk. On that note, let’s kick off this JustCall vs. Talkdesk comparison based on pricing. Cloud call center software is essential for modern businesses. So you can make the right choice.

Interactive Voice Response 52

Interactive Voice Response Virtual Agent Multichannel voip 52

JustCall

APRIL 24, 2023

Integrations Another important aspect you must consider is how readily the software is able to integrate with your enterprise applications. Generally, these applications should be able to integrate with the following platforms: CRM Data analytics, etc. Let us now discuss the 8 CallHippo alternatives in greater detail below.

voip 52

voip CRM Enterprise Call Center 52

JustCall

APRIL 5, 2023

Talkdesk often comes up as a worthy VoIP alternative, all thanks to its robust artificial intelligence (AI)-powered contact center tools. If you are looking for some of the most effective TalkDesk alternatives, you’ve come to the right place. However, an opaque pricing process and lack of flexibility can make users skeptical.

voip 52

voip Interactive Voice Response APIs Contact Center 52

JustCall

APRIL 3, 2023

Today, auto-dialers have become an integral part of outbound call centers. Some users also couldn’t integrate the software with their favorite third-party applications. Loaded with powerful features such as predictive dialing, intelligent analytics, and multiple integrations, they can easily replace PhoenBurner.

voip 52

voip Interactive Voice Response CRM Coaching 52

Talkdesk

MAY 23, 2019

That gave me the intro I think, to 10 years worth of working systems integration, which gave me my chops around the technology and particularly, helped me understand that there’s quite a gap still between what people understand as end users and buyers of that technology and what vendors themselves are trying to talk about.

Contact Center 44

Contact Center Consulting Consulting Engineering 44

JustCall

AUGUST 10, 2022

JustCall CloudTalk Aircall GoToConnect Genesys CloudX Talkdesk CallRail Nextiva. Users can leverage innovative features such as call software, sales dialers, virtual numbers, SMS campaigns, native CRM integrations, and much more at just $30 per user. Top 8 Avoxi Alternatives & Competitors in 2022. JustCall Overview. Image Source.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52

JustCall

APRIL 3, 2023

JustCall AirCall CloudTalk RingCentral Talkdesk Freshdesk Nextiva Twilio MightyCall DialPad AI voice 1. Its intuitive platform integrates essential functionalities — calls, messaging, automation, and AI, to streamline communication and enhance customer engagement. The reporting views in JustCall could use more breakdowns.

Interactive Voice Response 52

Interactive Voice Response Enterprise Analytics call center software 52

JustCall

FEBRUARY 13, 2023

Top 10 Alternatives to AirCall – Choose the Best Call Center Software for your Business JustCall CloudTalk Nextiva Twilio 8×8 Freshdesk Talkdesk Five9 RingCentral OpenPhone 1. The primary focus for every enterprise today is customer experience. An enterprise can increase revenue by 10% to 15% by improving CX.

Interactive Voice Response 52

Interactive Voice Response voip Enterprise APIs 52

Talkdesk

MAY 6, 2020

With the recent announcement of Talkdesk CX Cloud™, Talkdesk tackles one of the most painful and frustrating issues that customer-focused companies face: trying to deliver great customer experiences in the contact center while improving operational efficiency and reducing costs. A unified customer experience. One platform.

Contact Center 80

Contact Center Cloud contact Enterprise Self service 80

JustCall

APRIL 18, 2023

Integrate-able to CRM & Business Tools Integration of the best sales call center software with your staple CRM and other business tools extends the entire system’s functionality. As a starter, tool integration synchronizes customer information, automates specific tasks, and unifies call center processes.

call center software 52

call center software Call Center call center solutions Enterprise 52

Talkdesk

APRIL 6, 2020

Moving to Talkdesk Enterprise Cloud Contact Center consolidated Campaign Monitor’s customer service teams on to one solution where all agents could easily access, cross-reference and analyze customer data, offering one single experience for both agents and customers. Want to know more? Visit Campaign Monitor customer page.

Technology 58

Technology Marketing Cloud contact Contact Center 58

JustCall

MARCH 23, 2023

IVR systems have become an integral part of the customer support and service process. 10 Call Center Platforms To Choose From When Looking To Implement IVR JustCall Aircall CloudTalk Kixie PowerCall Twilio Talkdesk GoTo Connect Zendesk LiveAgent Five9 1. Interactive Voice Response, or IVR, is necessary for every contact center.

Interactive Voice Response 52

Interactive Voice Response call center solutions CRM Contact Center 52

Help Scout

JUNE 24, 2021

When a tool has strong native and third-party integrations, it keeps information from being siloed and gives more overall transparency. Today’s businesses face more competition than ever before. Getting someone to make a one-time purchase is difficult enough, but for SaaS companies that rely on repeat business, the task is even tougher.

SaaS 84

SaaS Self service CRM Analytics 84

Talkdesk

JUNE 24, 2016

Hackathons are hardcoded into our DNA here at Talkdesk. Talkdesk, as a company, has a long history with hackathons. Past hackathons have yielded our latest integration, Talkdesk for Slack , the Talkbot and a video offering as part of our platform. Talkdesk Messenger Bot. Talkdesk God View.

Call flow 51

Call flow Contact center software Engineering APIs 51

Talkdesk

DECEMBER 28, 2017

When a customer calls into your contact center to an agent using Talkdesk , that agent can open eyeson within the Talkdesk platform and start a video session through a link sent to the customer’s mobile number or email address. Talkdesk customers can use eyeson to: Easily identify your customer’s issues. for tutorials etc.).

Contact Center 49

Contact Center Customer Support Technology Customer Service 49

Talkdesk

AUGUST 1, 2017

From the very first inception of Talkdesk, there was always a basic idea that drove the direction of our product: other offerings in the call center space were complicated and Talkdesk had to be different. When Talkdesk was founded, the goal was to create a call center that could be set up in five minutes. Installation.

call center software 42

call center software Call Center Construction Contact Center 42

Talkdesk

DECEMBER 28, 2017

When a customer calls into your contact center to an agent using Talkdesk , that agent can open eyeson within the Talkdesk platform and start a video session through a link sent to the customer’s mobile number or email address. Talkdesk customers can use eyeson to: Easily identify your customer’s issues. for tutorials etc.).

Contact Center 40

Contact Center Customer Support Technology Customer Service 40

Talkdesk

JULY 20, 2017

With Talkdesk , the agent simply clicks on the playback link in the case and can listen to the call instantly. With the Talkdesk integration for Slack the agent simply sends his request for approval to a supervisor. This piece was originally written by Jon Braga, Customer Advocacy Thought Leader, for Opentalk magazine.

Customer Service 51

Customer Service Customer advocacy APIs CRM 51