Talkdesk

MARCH 23, 2021

Transform your Technical Support to Boost Productivity and Deliver Dynamic Engagements Across any Channel Talkdesk brings the industry’s best cloud contact center together with Salesforce Service Cloud to give your organization everything you need to manage the complex support process.

Contact Center 66

Contact Center Technical Support Cloud contact Management 66

Talkdesk

MAY 12, 2020

“The integration to Salesforce was literally a five-minute process to load it onto our system and had an immediate impact on contact center performance and efficiency,” said Vince King, director of corporate setters and operations, Ion Solar. Want to know more? Discover our offer for travel and hospitality.

Contact Center 79

Contact Center CRM Sales Customer Support 79

Talkdesk

DECEMBER 5, 2018

Salesforce is an invaluable part of the business infrastructure of many companies. At Talkdesk, we recognize that your contact center solution needs to have a deep integration with Salesforce to help maximize the efficiency of your team. Talkdesk for Salesforce provides benefits to companies of all sizes.

contact center solutions 80

contact center solutions First call resolution Interactive Voice Response Enterprise 80

Talkdesk

DECEMBER 23, 2020

Proactive outreach, AI, automation, predictive routing and calling will be essential for reaching out to the most vulnerable small business clients. COVID-19 is raging throughout the world and the United States is one of the hardest-hit countries, surpassing 325,000 deaths (approximately 1% of the U.S. However, just in time for Christmas, the U.S.

Banking 126

Banking Real estate Government Contact Center 126

Talkdesk

JANUARY 3, 2020

Looking to ramp its customer support system and make it a competitive advantage in the travel industry, Weekendesk chose Talkdesk Enterprise Cloud Contact Center. Looking to ramp its customer support system and make it a competitive advantage in the travel industry, Weekendesk chose Talkdesk Enterprise Cloud Contact Center.

Cloud contact 62

Cloud contact contact center solutions Contact Center CRM 62

Talkdesk

DECEMBER 27, 2019

and the Netherlands, TrackTik selected Talkdesk Enterprise Cloud Contact Center for its scalability to support the company’s growth plans with unmatched uptime and global call quality. In addition to its rapid growth, improving response time from the contact center was the differentiating factor that led to TrackTik’s selection of Talkdesk.

contact center solutions 59

contact center solutions Cloud contact Contact Center Enterprise 59

Talkdesk

MARCH 12, 2020

Director of Technology Enablement at Humach , Jennifer Lundberg, knows what it takes and shares how Humach, a cloud-based customer experience solutions provider, relies on Talkdesk® to deliver seamless, effortless and immediate customer sales and service support. Choosing Talkdesk. Integration points are really nice.

Interactive Voice Response 60

Interactive Voice Response Management Self service Contact Center 60

JustCall

MARCH 9, 2023

Talkdesk Talkdesk Talkdesk has been awarded the Gartner Customers’ Choice Award of 2023, making this a heavyweight option for organizations. Cons: Even for an enterprise-level solution, Talkdesk may be a little pricey at $75 per user per month. This makes it the best contact center software for SMBs.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Talkdesk

AUGUST 28, 2020

MEDFAR was able to accomplish this because they were using a cloud-based service from Talkdesk®. Farah went on to explain, “Getting the reps used to the contact center system took only about 15-20 minutes because it’s so easy to learn and fully integrated with our Salesforce CRM.

Healthcare 124

Healthcare Contact Center Technical Support CRM 124

Talkdesk

FEBRUARY 27, 2019

We found that the integration with our CRM with our previous partner led to challenges with our reporting and metrics, and those are key things that drive a contact center.”. The post Avetta Moves Hundreds of Agents to Talkdesk for Improved Reliability and Salesforce Integration appeared first on Talkdesk.

contact center solutions 15

contact center solutions Contact Center CRM Metrics 15

Talkdesk

OCTOBER 15, 2020

To help organizations build remote teams more efficiently, Talkdesk CXTalent™ offers two unique ways to hire: A CXTalent gig economy platform connects companies with contact center agents, supervisors, managers and system admins who have a wide set of skills, experience and spoken languages and are actively seeking new opportunities.

Banking 67

Banking Cloud contact CRM Contact Center 67

Talkdesk

APRIL 28, 2020

“We accelerated Talkdesk implementation over the last two weeks to allow all our staff to work from home. Thanks to Talkdesk’s successful and rapid deployment, we are all safe and working from home now,” said Eduardo Correia de Matos, customer service director, TAP Air Portugal. Want to know more?

Customer Support 64

Customer Support Airlines Cloud contact contact center solutions 64

Talkdesk

NOVEMBER 7, 2019

Since 2011 Talkdesk’s mission has been to empower companies to continuously improve customer experience. With enterprise-class performance and consumer-like experience, Talkdesk allows companies to adapt their contact centers to the evolving needs of their customers.

CRM 45

CRM Contact Center Enterprise Call Center 45

Talkdesk

OCTOBER 23, 2019

For John Paul, customer service is their business so they partnered with Talkdesk to modernize and unify its global customer service operations. Talkdesk Enterprise Cloud Contact Center will enable John Paul’s 700 agents worldwide to provide an exceptional customer experience to its clients and members. Want to learn more? .

Cloud contact 56

Cloud contact Contact Center Enterprise Marketing 56

Talkdesk

FEBRUARY 21, 2020

This was the main concern that brought OneCause , a five-time Stevie® Award winner for excellence and innovation in customer service, to Talkdesk ; the need to find a new solution for customer support that was both flexible and easy to use. Want to know more? Read the OneCause press release. Get to know why our customers recommend us.

Enterprise 61

Enterprise Cloud contact contact center solutions Contact Center 61

Talkdesk

MAY 12, 2020

Talkdesk Callbar® may be the tool you rely on most. Check out the welcome email from Talkdesk in your inbox and be sure to accept the invitation! If you haven’t already, we encourage you to participate in our robust training and certification program. When using Callbar, here are the points to keep in mind: .

Contact Center 86

Contact Center CRM call center software Best practices 86

Fonolo

APRIL 6, 2020

It has call recording, analytics settings and a host of other integrations. Service Hub includes a shared email inbox, live chat software, and self-service tools, all of which integrate seamlessly with Aircall for phone support. . — it’s becoming more and more important for companies to engage with their customers.

Contact Center 108

Contact Center Average Handle Time Call Center Multichannel 108

Talkdesk

APRIL 27, 2020

“Talkdesk’s commitment to innovation and development philosophy stood out to us, making it clear that Talkdesk was the right partner to advance and future-proof our customer service operations,” said Jared Arnold, chief information officer, Advisors Excel. The company plans to grow by nearly 4x in 2020. Want to know more?

Cloud contact 60

Cloud contact Enterprise Analytics Contact Center 60

Talkdesk

MARCH 13, 2020

EF English Live eventually opted for Talkdesk Enterprise Cloud Contact Center due to its outstanding call quality and seamless integration capabilities with Salesforce , which allows agents to easily and quickly access customer data, customizing every interaction and improving efficiency overall. Want to know more?

Enterprise 52

Enterprise Education contact center solutions Cloud contact 52

Talkdesk

JUNE 1, 2017

To address this common issue, we’re thrilled to announce that Talkdesk call statuses can now be synchronized with Salesforce Omni-Channel. Read on to learn more about this exciting new Talkdesk for Salesforce feature: What is Salesforce Omni-Channel? How does Talkdesk integrate with Salesforce Omni-Channel?

Schedule adherence 40

Schedule adherence Contact Center Management 40

Talkdesk

JULY 17, 2019

Indie Campers selected Talkdesk for its intuitive, easy-to-use interface, deep integration with Salesforce and commitment to being a partner for life. The post Indie Campers Drives Improved Customer Experience with Talkdesk and Salesforce appeared first on Talkdesk.

Customer Experience 48

Customer Experience contact center solutions Contact Center Customer Service 48

Talkdesk

JANUARY 22, 2018

Increased demand for accessibility of customer information requires deep integration with a CRM system like Salesforce. Talkdesk was built to be a companion to your CRM solution, making sure your agents can use the CRM as their primary workspace, making and receiving Talkdesk calls in the background, without ever leaving the CRM.

CRM 40

CRM Contact Center Cloud contact APIs 40

Talkdesk

JANUARY 22, 2018

Increased demand for accessibility of customer information requires deep integration with a CRM system like Salesforce. Talkdesk was built to be a companion to your CRM solution, making sure your agents can use the CRM as their primary workspace, making and receiving Talkdesk calls in the background, without ever leaving the CRM.

CRM 40

CRM Contact Center Cloud contact APIs 40

Talkdesk

JUNE 12, 2019

As a company who lives in Salesforce and relies on Slack for team collaboration, Talkdesk’s deep integration with both systems stood out to the team in their evaluation. Ultimately, PowerDMS decided to go with Talkdesk as its cloud-native contact center solution for its innate capabilities and exciting roadmap.

industry standards 44

industry standards contact center solutions Wait times Contact Center 44

Talkdesk

AUGUST 1, 2016

There are a lot of things that make Talkdesk great. You might also recall that we offer deep integrations with leading business tools to ensure your call center works in tandem with existing setups. In fact, we currently offer more than 25 integrations, more than any other cloud-based call center software in the industry.

call center software 40

call center software Call Center Engineering Personalization 40

Talkdesk

OCTOBER 11, 2016

In between all of that, we announced three major Talkdesk for Salesforce features that will change the way businesses everywhere provide customer service: Native SMS Functionality. In addition to making/receiving calls, agents can now access comprehensive SMS capabilities from within Salesforce. Talkdesk CTI in Lightning.

Contact center software 40

Contact center software Contact Center Customer Service Management 40

Talkdesk

MAY 31, 2017

Following the success of Opentalk 2017, the entire Talkdesk team has been hard at work preparing this month’s exciting product release. Beginning in May 2017, Talkdesk users can enjoy the following features: Open Beta: Talkdesk Sentiment in Salesforce. Open Beta: Salesforce Omni-Channel Status Sync.

APIs 40

APIs Call Center Enterprise Benchmark 40

Talkdesk

JUNE 22, 2017

Private language education company turns to Talkdesk to improve call quality and integrate with essential business tools like Salesforce. San Francisco, CA – To meet the needs of their growing international customer base, Education First (EF) has announced a transition to Talkdesk as their call center software provider.

Education 40

Education call center software Contact center software Contact Center 40

Talkdesk

JULY 27, 2017

Talkdesk is excited to announce that we are expanding our partnership opportunities. A Services Partnership is an opportunity to work with Talkdesk to help organizations makes the digital transformation from the contact center to the cloud. The attendees were engaged and learned how to implement Talkdesk. What’s included?

Consulting 42

Consulting Consulting call center solutions SaaS 42

Talkdesk

OCTOBER 4, 2018

Latin America’s leading e-commerce technology company, Mercado Libre, selected Talkdesk Enterprise Contact Center Platform to power and optimize their customer service and sales teams. Mercado Libre will deploy Talkdesk to their teams in Argentina, Mexico, Chile, Colombia and Brazil. “As

Customer Service 40

Customer Service Enterprise Contact Center Sales 40

Talkdesk

JULY 27, 2017

Talkdesk is excited to announce that we are expanding our partnership opportunities. A Services Partnership is an opportunity to work with Talkdesk to help organizations make the digital transformation from the contact center to the cloud. The attendees were engaged and learned how to implement Talkdesk. What’s included?

Consulting 40

Consulting Consulting call center solutions SaaS 40

Talkdesk

FEBRUARY 21, 2017

Independent business tool analyst GetApp just released their Call Center Leaders report for Q1 2017 and the results show Talkdesk rapidly climbing to the top of the industry. Talkdesk stands alone at the top of the security category, achieving a perfect 20/20 rating. Read all of Talkdesk’s reviews on GetApp to get more information.

Call Center 40

Call Center call center software call center solutions Customer Experience 40

Talkdesk

MAY 15, 2019

It can also be one of the most stressful purchases, but Talkdesk customer Shift has made it their mission to change that. Shift chose Talkdesk Enterprise Cloud Contact Center for its simple user interface and administration and deep integration to Salesforce. But in 2014, I tried something new.

Cloud contact 40

Cloud contact Enterprise Contact Center Customer Experience 40

Talkdesk

MAY 15, 2019

It can also be one of the most stressful purchases, but Talkdesk customer Shift has made it their mission to change that. Shift chose Talkdesk Enterprise Cloud Contact Center for its simple user interface and administration and deep integration to Salesforce. But in 2014, I tried something new.

Cloud contact 40

Cloud contact Enterprise Contact Center Customer Experience 40

Talkdesk

MAY 17, 2016

May 17th will go down as one of the most important days in Talkdesk history. But today is not just about Talkdesk the business. Today is also about Talkdesk the product. We announced a suite of updates, new features, expanded integrations and other advancements to our award-winning cloud-based call center software today.

APIs 40

APIs Call Logging call center software Call Center 40

Talkdesk

AUGUST 11, 2017

GetApp just released their Call Center Category Leaders for Q3 2017 , and Talkdesk is among the leaders once again. These rankings list the top 25 solutions in the call center space, evaluating them on five categories (each out of a possible 20 points): reviews, integrations, mobile, media and security. Integrations.

Call Center 40

Call Center Contact center software call center software Contact Center 40

Talkdesk

AUGUST 15, 2017

To make the most of that call information, Talkdesk offers 25 contact center integrations with today’s most popular business tools, including Salesforce, Zendesk and Slack. These integrations work hand-in-hand with the tools you already use, so there’s no need to change your processes or adapt for new workflows.

Contact Center 40

Contact Center Abandon Call Call Logging Call Center 40