Spearline

JANUARY 30, 2023

Get real-time alerts straight to your Slack channel with added number history and redial functionality with Spearline’s new integration. Slack makes teamwork easier by connecting you with colleagues. Have an ITSM integration If you can have alerts embedded into your monitoring or ticketing system, do it!

Contact Center 52

Contact Center Management 52

VirtualPBX

JANUARY 26, 2022

Our flagship episode kicks off this February 2nd with “Getting Started with Zapier Integrations.” First things first, the Zapier integration lets you connect your VirtualPBX account to your favorite business apps. Let us show you how these Zapier integrations can help. The Nitty Gritty. Don’t worry.

voip 98

voip Banking Best practices Call Center 98

CCNG

APRIL 19, 2023

It is also a hard pill to swallow for an employee to see a fellow team member slacking and not pulling their weight; this can lead to resentment and conflict within the team. The team will have confidence their supervisor is managing with integrity and fairness.

Contact Center 195

Contact Center CCNG Coaching Call Center 195

delighted

DECEMBER 5, 2022

Slack serves more than 12 million active users every day – does your team contribute to that stat? If so, expand feedback visibility to your team by integrating survey responses with team communication tools like Slack. Delighted’s Slack integration will notify Slack users whenever a response is submitted.

Surveys 91

Surveys Feedback Best practices APIs 91

VirtualPBX

MARCH 19, 2020

Google, Slack, Trello, and Zapier mark an assortment of the big names in the field. Slack has taken the communication world by storm over the past half-decade. Our own use of Slack has benefited us immensely because of how it keeps us connected and, moreover, through its integration with other applications such as Zapier.

Accountability 133

Accountability Marketing Personalization Feedback 133

VirtualPBX

JANUARY 11, 2023

Send Data with Our Zapier Integration. With our tool and smart integrations, you can build custom workflows and bring your vision to life with loads of options to choose from. Our Zapier Integration allows you to connect your VirtualPBX account with other business apps like HubSpot and Slack.

Accountability 98

Accountability Marketing 98

delighted

AUGUST 4, 2023

Product leader Jessica Fain speaks of her time on the Core Product team at Slack and the importance of coming together as a team with a common mission. Set up a positive feedback channel in your company’s Slack workspace, or choose a few comments to highlight in your all-hands meeting.

Feedback 78

Feedback Management Surveys Personalization 78

JivoChat

OCTOBER 10, 2022

Integration with other useful apps, such as Salesforce, Slack, and Trello. Integrated contact center for exceptional customer experience. Slack is a popular team messaging app that minimizes reliance on internal emails. Why Choose Slack? Integrates with multiple productivity apps. Why Choose RingCentral?

Enterprise 75

Enterprise Management Personalization Contact Center 75

VirtualPBX

FEBRUARY 8, 2022

Slacking Off. First, clearly define how and when to use your “essential technologies” At VirtualPBX, we love chat applications like Slack. For businesses embracing remote or hybrid work environments, success depends on leveraging the strengths of each type of communication is critical.

Technology 96

Technology Employee engagement 96

VirtualPBX

FEBRUARY 4, 2022

The recording for our new webinar series, VirtualPBX Features Showcase: Getting Started with Zapier Integrations, is available now for your playback. Introduction to Integrations in the Zapier Webinar Recording. Introduction to Integrations in the Zapier Webinar Recording. Notifications: Send Call Center Agent Status to Slack.

voip 98

voip Engineering Best practices Call Center 98

ShepHyken

SEPTEMBER 20, 2019

Integrating B2B customer support software with other internal systems is one way to encourage the real-time sharing of information between departments. Teams should integrate support software with development tools, sales tools including CRM technology, and marketing communication tools. Walk in your customer’s shoes for a moment.

B2B 266

B2B Customer Support CRM B2C 266

AWS Machine Learning

MARCH 13, 2023

Any changes in the model repository source code are continuously integrated using the Gitlab CI , which invokes the subsequent workflows in the pipeline (model training, evaluation, and deployment). This also sends a notification with the endpoint details over email using Amazon SNS and Slack.

Engineering 82

Engineering APIs Metrics Management 82

Netomi

AUGUST 24, 2022

What’s more, all of this is completed within collaboration platforms such as Slack and Microsoft Teams. Today, more than 65 of the total Fortune 100 firms are paying Slack for business communication, while the number of Slack users is growing by 12 million each day. Conversational ticketing is becoming more common.

Telecommunications 52

Telecommunications Self service Benchmark Metrics 52

aircall

SEPTEMBER 5, 2022

We didn’t want to stop there, so we presented the Slack commands to them. Most of them were also using Slack commands. Even though we’ve set up the Jira and Gitlab integrations in Slack, most of our engineers don’t look at those notifications as they’re not helping them enough. This was our first victory.

Engineering 62

Engineering Metrics Feedback Management 62

VirtualPBX

OCTOBER 17, 2019

Want to make your call handling more efficient with real-time Zapier Slack notifications? With only a few minutes of setup, you can create a custom message for a Slack channel or individual that shows them the name and number of the inbound caller. Reaction : Zapier immediately sends a notification to your Slack account.

Management 69

Management Call Logging Accountability Marketing 69

Guru

MAY 7, 2020

They’re versatile and easy to set up, and, unlike even a few years ago, many of them integrate with team communications platforms like Slack or Teams. A company wiki is a type of knowledge management software: an updatable source of internal company information.

Management 62

Management 62

VirtualPBX

SEPTEMBER 24, 2021

Integrations. At VirtualPBX, we lean on integrations that populate reports, log information, and send Slack alerts. Additionally, our Salesforce Integration makes it easy to click-to-call leads, schedule follow-ups, and input call notes. Automations are essential for efficient workflows and time management.

voip 98

voip Call Logging Telecommunications Call flow 98

VirtualPBX

MARCH 17, 2022

Dynamic Voicemail Boxes provides a virtual voicemail system that will enable you to set your voicemail greeting, send messages and transcriptions to email inboxes, wire up integrations for the storage, notifications, and the list goes on. Let’s Integrate and Celebrate. You control the narrative here. Voicemail Greetings 101.

Call Center 98

Call Center Accountability Time management Customer Experience 98

Customer Service Life

FEBRUARY 4, 2019

Integrate Slack with support tools. Slack has revolutionized contact center communication. Still, I was stopped dead in my tracks earlier this year when a client asked, “Is there anything out there that’s better than Slack?” I thought Slack had completely disrupted their space. Wait, what? Supercharge self-help.

Contact Center 67

Contact Center Chatbots Analytics CRM 67

Inbenta

MAY 2, 2022

Standalone projects can be successful at first, but building a holistic project will always require integrations with other systems. Moving from our former integrations portal to Inbenta’s AppHub. In this case, we can see how an Inbenta chatbot instance would look in a Slack channel. That’s how Inbenta AppHub was born.

Chatbots 52

Chatbots Interactive Voice Response Accountability industry solution 52

Nicereply

FEBRUARY 20, 2023

“With Nicereply, we were able to easily integrate a CSAT system with our Zendesk ticketing platform. We have also integrated the feedback we get from our customers into our Slack channel. Nicereply’s best features are its ease of integration, CSAT, and NPS surveys.

Feedback 52

Feedback Consulting Consulting SaaS 52

VirtualPBX

JULY 28, 2020

One of the most important aspects of the VirtualPBX Phone System is its extensibility through business apps – what we refer to as integrations in our website. Business integrations are ways our Phone Plans interact with other enterprise applications you may be familiar with. Salesforce CRM Integration. Amazon AWS Integration.

CRM 78

CRM Accountability Enterprise Sales 78

Customer Service Life

APRIL 27, 2018

Furthermore it integrates with a variety of systems including Zendesk and Salesforce. I recently wrote a couple articles about how support teams use Slack — one about using it to improve communication and the other about ways to keep it organized. Their platform has a variety of integrations including Salesforce and Zendesk.

Contact Center 68

Contact Center Upselling CRM Feedback 68

JustCall

JANUARY 29, 2024

To help you make a decision you won’t regret, we’ve compiled this comprehensive JustCall vs Kixie sales dialer comparison that covers key areas, including pricing, features, integrations, usability, and customer support. Overall, integrations and compatibility are strong suites for both JustCall and Kixie.

Sales 52

Sales APIs Analytics Abandon rate 52

ChurnZero

JANUARY 20, 2021

Addressing their unique needs — whether through a customizable dashboard, feature creation and development, or integration with apps they already use — is a strategy SaaS businesses are using to stand out above the crowd, and to drive growth. Slack is one B2B SaaS business that’s driving growth by offering users a personalized experience.

SaaS 98

SaaS Upselling B2B Metrics 98

Global Response

JANUARY 31, 2024

Integrating outsourced tech support with remote teams For companies that have never worked with an outsourced IT team, knowing how to integrate all the moving parts can be daunting. Utilize tools like Slack, Microsoft Teams, or other collaboration platforms to facilitate seamless interactions.

outsourcing 62

outsourcing Technical Support Best practices Education 62

Answer Dash

JANUARY 1, 2019

Integrate Slack with support tools Slack has revolutionized contact center communication. Still, I was stopped dead in my tracks earlier this year when a client asked, “Is there anything out there that’s better than Slack?” I thought Slack had completely disrupted their space. Wait, what?

Contact Center 67

Contact Center Chatbots Analytics outsourcing 67

Aspect

APRIL 16, 2021

How can you retain integrity and consistency across platform conventions and naming processes? . In addition to naming and reporting integrity, in order to minimize errors across groups, it’s vital to preserve the integrity of the data, configurations, system, and checker rules. Are your naming conventions Project -B ased? .

Enterprise 118

Enterprise Personalization Management Marketing 118

JustCall

DECEMBER 13, 2022

Slack is a free messaging app that allows you to collaborate with your team on projects, share files and discuss ideas. Slack has many features that make it great for remote teams: It’s free! If you want more information on how best to use Slack then check out our guide here. Google Drive.

Management 52

Management Technology 52

aircall

AUGUST 18, 2022

The Aircall engineering team is nearly 200 people, organized in agile teams owning different business domains like Telephony, User Management, Dashboard, Integrations, and so on, with more than 30 teams in total. GSuite, Slack, and Zoom are our communication tools. Collaboration Tools.

SaaS 62

SaaS Engineering APIs Management 62

Global Response

FEBRUARY 26, 2024

Tips for implementing technology while maintaining a personal touch in customer interactions In today’s marketplace, it is critical to integrate technology while still maintaining a human touch. Integrate technology to easily collect customer feedback through surveys, feedback forms, and social listening tools.

Call Center 62

Call Center Customer Service outsourcing CRM 62

AWS Machine Learning

DECEMBER 7, 2023

Figure 3 The architecture of location-specific forecasting The team initially explored traditional forecasting techniques such as open-source SARIMA (Seasonal Auto-Regressive Integrated Moving Average), ARIMAX (Auto-Regressive Integrated Moving Average using exogenous variables), and Exponential Smoothing.

Management 102

Management Engineering Analytics Construction 102

GetFeedback

JANUARY 24, 2019

When looking for advanced ticketing software, be sure to look into the integrations that are offered. The best solutions will integrate with your customer relationship management (CRM) system. You can also integrate ticketing software with an email system so that customers feel as though they’re communicating with you via email.

Customer Experience 84

Customer Experience Self service CRM Analytics 84

VirtualPBX

SEPTEMBER 9, 2021

Additionally, our platform includes a rich API and integrations with Zapier that helps teams improve our process, automate repetitive tasks, collect business data, or implement email, SMS and Slack notifications for key internal and external events.

APIs 96

APIs Sales Marketing Management 96

CSM Magazine

MARCH 12, 2021

A free account gets you unlimited meetings with up to 100 attendees, and it comes with a host of integrations as well. 4: Slack for Collaboration and Communication. Slack provides a one-stop platform for optimum communication. With over 2,200 integrations, you can streamline your projects by connecting to other software tools.

SaaS 52

SaaS Scripts Enterprise Accountability 52

CSM Magazine

SEPTEMBER 19, 2023

Consider, for instance, a large call center that’s adopted Slack to enable faster communication on the floor. But they’ll also have a new stream of constant, urgent-feeling pings – and there may not be an established norm for triaging Slack messages. Agents might be able to ask questions and receive guidance asynchronously.

Call Center 59

Call Center Morale Surveys SaaS 59

delighted

MAY 28, 2020

Now, you can create an “other” answer option for your multiple choice questions, share additional questions answers directly in Slack, randomize question order, and more. Slack integration update. The Slack integration is one of the most popular ways for our customers to share feedback in real-time.

Surveys 52

Surveys Feedback Best practices Customer Experience 52