integrations servicenow-call-center-software 
3CLogic
AUGUST 3, 2021
To keep up with the digital competition and deliver an exceptional customer experience , contact centers must reduce their caller’s average time in queue. Learn how your contact center can get callers off hold and on with their day. Analyze Historic Data To Staff Your Contact Center Appropriately.
SharpenCX
JUNE 20, 2022
Our out-of-the-box integrations coupled with our open REST APIs give you the freedom and flexibility you need to build custom solutions. Integrating with Microsoft Teams. With our MS Teams integrations, your customers will be able to connect with the right person, at the right time. Integrating with Salesforce.
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3CLogic
APRIL 17, 2023
With so many customers opting to call for support, it’s vital for companies to have a solid system in place to handle high call volumes and provide a top-notch customer experience — this is where IVR comes in. Compared with the cost of handling those calls by human agents alone, IVR can save organizations up to $100 million annually.
3CLogic
MARCH 25, 2022
When a customer dials up a contact center for support, it’s easy for them to assume the agent on the other end is doing little more than placing them on hold or routing them to someone else. A Closer Look At What The Best CTI Software Entails. Computer telephony integration sounds straightforward enough.
3CLogic
MARCH 16, 2021
In this 3CLogic Fireside Chat video ServiceNow's Head of Product Strategy for Customer Service Management, Nitin Badjatia , shares his views on the role of AI for customer service and how it will help solve the productivity downfalls of mundane tasks while improving agent performance. How – “How should I route this call to the best agent?”.
3CLogic
NOVEMBER 22, 2018
The Challenge The nationwide retailer needed a contact center solution that could sufficiently help its frontline communications team provide the same level of efficiency and responsiveness as the in-store experience. 3CLogic and ServiceNow provide us with the tools to operationalize workflows and deliver a universal user experience.”.
Talkdesk
MAY 9, 2017
SAN FRANCISCO — May, 9, 2017 — Talkdesk today announced it has received certification of its application with ServiceNow®. Certification by ServiceNow signifies that Talkdesk has successfully completed a set of defined tests focused on integration interoperability, security and performance.
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