Call Experts

AUGUST 12, 2021

A Salesforce integration can change how your organization does business. Salesforce is one of the most popular CRM ( Customer Relationship Management ) systems in use today. If you want to use data gathered from your customers to make better decisions and meet more objectives, then Salesforce is an excellent option for you. .

Contact Center 52

Contact Center APIs CRM Scripts 52

inSided

JUNE 30, 2021

In today’s post, we’re diving deeper into our Salesforce integration to show you how you can combine the power of two of the most powerful tools in your CS tech stack – your CRM and your community platform.

CRM 52

CRM 52

Mindtouch

AUGUST 3, 2018

MindTouch for Salesforce has arrived! Our brand-new Salesforce integration is specifically designed to boost agent efficiency and make customers happier. How does MindTouch for Salesforce work? How does MindTouch for Salesforce work? Here’s how it looks in action: Do your agents work in Salesforce?

CRM 59

CRM Customer Support Management 59

Tethr

NOVEMBER 22, 2022

AI tools that integrate into Salesforce can fortify your intel with rich data about every conversation you’ve had with a prospect or current customer. That in turn helps convert more prospects into customers and keeps your existing customers happy.

Sales 62

Sales Customer Service 62

iCiDIGITAL

APRIL 24, 2018

“With a tightly constructed Salesforce integration into AEM, we were able to tremendously improve our productivity along with saving money. Salesforce is a lead management system that has been around since the 90’s and is one of the most established and comprehensive CRM’s available on the marketplace today.

CRM 40

CRM Construction Analytics Engineering 40

inSided

AUGUST 30, 2019

inSided’s integration with Salesforce.com goes a long way to helping you do just that—providing you with a 360 degree view of the customer and giving you access to community data that helps prove its worth to the rest of your business. Are you looking to create trackable, data-driven KPIs?

Accountability 56

Accountability 56

teleopti

OCTOBER 9, 2018

Teleopti, a global leader in workforce management (WFM) software, today announced the launch of its schedule gadget integrated with Salesforce Service Cloud.

Contact Center 48

Contact Center Customer Support Management 48

Talkdesk

FEBRUARY 13, 2019

The requirements for this new solution included Salesforce integration, high uptime and scalability. “We We needed to have it integrate with Salesforce, which is what our main CRM is, and I needed it to be 100% reliable,” says Greg. After evaluating several vendors it was clear to Greg that Talkdesk was the best solution.

Customer Experience 45

Customer Experience Healthcare contact center solutions Contact Center 45

aircall

JUNE 6, 2017

As the world’s most-used CRM software, Salesforce has always been a key part of that plan. And with the debut of our new Aircall-Salesforce integration, it’s never been easier to spark smarter customer conversations. UPDATE: You can now try Aircall directly from the Salesforce AppExchange ].

Interactive Voice Response 48

Interactive Voice Response CRM First call resolution call center software 48

Kunnect

APRIL 28, 2015

We’re excited to announce that we’ve completed an integration using the Salesforce.com application programming interface (API). Now, we can push data to and from Salesforce for potential clients who use Salesforce for their CRM system. Interested in learning more about Kunnect call center software or our Salesforce integration?

APIs 48

APIs call center software CRM Call Center 48

GetFeedback

MARCH 4, 2020

Vena Solutions helps companies manage their finances by transforming Microsoft Excel into an enterprise-class business and finance solution. Read on to find out how Vena Solutions’ CX strategy evolved to an automated insight engine.

Finance 78

Finance Engineering Enterprise Management 78

JustCall

JANUARY 24, 2024

This is where the powerful integration between JustCall and Salesforce can help you take back time and money. The iconic duo: JustCall and Salesforce We all know Salesforce — it’s a powerful CRM that offers a wide range of features and analytics. So what, most calling tools integrate with Salesforce,” you might say.

Real estate 69

Real estate CRM Customer emotions Coaching 69

ShepHyken

JUNE 5, 2023

In a blind study conducted on a US retailer with more than 1,000 storefronts, Salesforce research found that if the company got the EX right, there was a 50% increase in revenue per hour per store associate. ” About: Tiffani Bova is the global customer growth and innovation evangelist at Salesforce.

Best practices 217

Best practices Customer Experience Technology Customer Service 217

FluentStream

FEBRUARY 12, 2021

Salesforce is indisputably the #1 CRM on the market today. That’s not a paid promotion or anything, it’s just a simple fact. And a phone is just standard for any business. Whether your business makes or receives call, text or. Read More.

CRM 52

CRM Marketing Sales 52

TechSee

SEPTEMBER 15, 2022

NeuraFlash is a leading System Integrator (SI) and Independent Software Vendor (ISV) that develops solutions for Salesforce and Amazon Connect customers. Over the last five years, we have deployed industry-leading implementations of Salesforce Service Cloud and Field Service. BOSTON , Sept. ” About NeuraFlash.

Big data 109

Big data Consulting Consulting Contact Center 109

AWS Machine Learning

AUGUST 4, 2023

This post is co-authored by Daryl Martis, Director of Product, Salesforce Einstein AI. We’re excited to announce Amazon SageMaker and Salesforce Data Cloud integration. Custom models can be trained using data from Salesforce Data Cloud accessed through the Amazon SageMaker Data Wrangler connector.

APIs 74

APIs Engineering Enterprise Technology 74

ShepHyken

NOVEMBER 14, 2022

Salesforce) CMOs are saying “so long” to long-standing marketing playbooks. Join Salesforce President and CMO Sarah Franklin as she chats with digital leaders about how to create more powerful connections with your customers. Top 14 Tips for Connecting with Customers from CMOs by Sarah Franklin. It’s a video. Something for everyone.

Customer Service 173

Customer Service Banking Customer effort Marketing 173

CSM Magazine

NOVEMBER 7, 2023

Salesforce, one of the world’s leading customer relationship management (CRM) platforms, offers powerful tools for businesses to manage their sales, marketing, and customer service operations. APIs : Salesforce provides REST and SOAP APIs for integrating with external systems and accessing data programmatically.

APIs 52

APIs CRM Best practices Accountability 52

JustCall

FEBRUARY 9, 2024

And we’ve got some great company with the likes of Intercom, Zendesk, and Salesforce being on the list. Meanwhile, here’s what’s new @ JustCall We’ve rolled out some exciting features and integrations to take your customer support game to the next level. How did we land here, once again? It’s all thanks to YOU!

Customer Service 78

Customer Service CRM Customer Support Sales 78

3CLogic

APRIL 10, 2024

More specifically, we’ll dive into how to handle calls from ServiceNow by harnessing the power of a native Computer Telephony Integration (CTI), such as 3CLogic’s CTI , enabling voice interactions from within your existing workspace. What is Computer Telephony Integration (CTI)?

Management 64

Management Call Logging CRM Call flow 64

TechSee

DECEMBER 16, 2020

Strong partnerships are a force for change – and that is best highlighted in the strengthening of the relationship between TechSee and Salesforce – both sides bringing to the table the capability to drive and support businesses with streamlined, efficient, and cost-effective operations. TechSee and Salesforce Use Cases.

Average Handle Time 109

Average Handle Time Contact Center Technology CRM 109

CSM Magazine

MARCH 13, 2024

Implementing Sabio’s proprietary Salesforce Service Cloud Accelerator and Salesforce Service Cloud, Sweaty Betty realised game-changing operational efficiencies and customer satisfaction levels that exceeded all expectations. Fiona Lind, Digital Project Manager at Sweaty Betty, explained the transformational impact.

Customer Experience 52

Customer Experience Self service Customer Care Chatbots 52

Playvox

FEBRUARY 27, 2023

They also look to consolidate solutions through pre-built integrations. With one of the largest market shares in the contact center industry, Salesforce is the go-to option for contact center leaders around the world to manage customer support cases, and an omnichannel approach to CX, including voice, chat, email and SMS messaging.

Management 75

Management Schedule adherence Contact Center Coaching 75

TeamSupport

NOVEMBER 6, 2023

In these important areas—the ones that matter most to customers—TeamSupport outperforms Salesforce Live Agent at just one-third of the price. From small startups to larger entities like Salesforce and Zendesk , companies have many options for live chat software. Ability to integrate. Level of customization.

CRM 59

CRM Customer Support Customer Experience Sales 59

Babelforce

JULY 18, 2023

As specialists in voice automation and call center telephony, we’ve developed a CX automation tool called babelConnect, which integrates seamlessly with Salesforce. And it’s not just hype either – Salesforce has the numbers to back up its reputation. What is process automation for the contact center?

CRM 52

CRM Contact Center Sales Call Center 52

CSM Magazine

SEPTEMBER 8, 2023

Hugely exciting news concerning the closer integration between Genesys and Salesforce; a move that automatically strengthens Sabio’s position as Europe’s leading Digital Experience Transformation Services partner. In line with that, we’ve been strengthening our expertise in Genesys and Salesforce technologies.

CRM 52

CRM Enterprise Consulting Consulting 52

CSM Magazine

AUGUST 30, 2022

But unless brands fully integrate voice into customer journeys, it’s hard to claim that they provide a fully joined-up customer experience. Historically, organisations have been able to link their Salesforce or CRM system with telephony through a customer screen pop.

CRM 98

CRM Average Handle Time Consulting Consulting 98

VirtualPBX

DECEMBER 27, 2023

Today's Topic: CRM Integrations Transform Your Communication and Productivity with VirtualPBX CRM Integrations Today’s focus is on CRM Integrations , a game-changer for business communication. VoIP phones from VirtualPBX can be pre-configured, saving you time and effort with just a few clicks.

CRM 104

CRM voip Management Customer Experience 104

TeamSupport

NOVEMBER 6, 2023

In these important areas—the ones that matter most to customers—TeamSupport outperforms Salesforce Live Agent at just one-third of the price. From small startups to larger entities like Salesforce and Zendesk , companies have many options for live chat software. Ability to integrate. Level of customization.

CRM 52

CRM Customer Support Customer Experience Sales 52

Babelforce

AUGUST 7, 2023

Und die leistungsstarke CRM-Plattform von Salesforce kann dabei helfen, dies zu erreichen. Als Spezialist für Sprachautomatisierung und Callcenter-Telefonie haben wir ein CX-Automatisierungstool namens babelConnect entwickelt, das sich nahtlos mit Salesforce integrieren lässt. Hier hilft babelConnect, diese Lücke nahtlos zu schließen.

CRM 52

CRM Contact Center Sales Upselling 52

Babelforce

AUGUST 7, 2023

Und die leistungsstarke CRM-Plattform von Salesforce kann dabei helfen, dies zu erreichen. Als Spezialist für Sprachautomatisierung und Callcenter-Telefonie haben wir ein CX-Automatisierungstool namens babelConnect entwickelt, das sich nahtlos mit Salesforce integrieren lässt. Hier hilft babelConnect, diese Lücke nahtlos zu schließen.

CRM 52

CRM Contact Center Sales Upselling 52

TechSee

MAY 20, 2020

In the new report, Jim Robinson explains TechSee’s progress, or in other words, why the company is now ‘cooler’ than ever: Market traction: The growing number of TechSee AI deployments in large enterprises and its strategic partnership with Salesforce.

CRM 207

CRM Customer Service Enterprise Contact Center 207

TeleDirect

DECEMBER 14, 2023

According to a recent Salesforce report , 80% of customers believe the experience you provide is as important as your services or products. Let’s explore our integrated technology stack and how it benefits your business. Unfortunately, according to Salesforce, it’s a challenge businesses find hard to meet.

Call Center 62

Call Center Technology Interactive Voice Response Scripts 62

AWS Machine Learning

JANUARY 12, 2023

This post was co-authored with Mark Lott, Distinguished Technical Architect, Salesforce, Inc. Service Cloud by Salesforce is one of the world’s most popular and highly rated customer service software solutions. In this post, we demonstrate how to link Salesforce and AWS in real time and use Amazon Translate from within Service Cloud.

Customer Support 79

Customer Support APIs Scripts Enterprise 79

Totango

APRIL 6, 2023

By using the Outlook integration , your Outlook emails will automatically be logged as touchpoints in Totango, so customer success managers can see all customer interactions in one place. This enables ongoing alignment between go-to-market teams and easy attribution to CS for expansion opportunities.

Enterprise 85

Enterprise CRM Sales Customer retention 85

Totango

APRIL 18, 2023

Our two newest features will include plain language-to-code generation for integrations and systems connectors, and an AI assistant chat interface where you can easily surface Totango segments by using natural language queries. Totango’s automated integrations and AI assistant features are rolling out in beta in Q2.

Engineering 98

Engineering Accountability Enterprise Sales 98

Talkdesk

APRIL 16, 2021

Conquer the Complexities of Outbound Engagement with Everything you Need, All in One Place Talkdesk brings the industry’s best cloud contact center together with Salesforce Sales Cloud to give your organization everything you need to convert a prospect into a happy customer.

Cloud contact 112

Cloud contact Contact Center Sales 112