LiveChat

APRIL 29, 2019

LiveChat for Managers is a brand new series on our blog, dedicated to those who manage teams working on chat and those responsible for customer service in their companies. LiveChat comes not only with powerful features making chatting easy, but also with a range of tools for Managers that help to keep tabs on the way your agents work.

Management 62

Management Sales Accountability Call Center 62

Netomi

JULY 11, 2022

Netomi HubSpot Live Chat Zendesk’s Sunshine Conversations ClickDesk LiveAgent LiveChat Olark Pure Chat Social Intents Respond.io As Sunshine Conversations is natively integrated with Zendesk, every single conversation is automatically captured. Podium Webchat Smartsupp Snapengage. Other key features. Other key features.

Chatbots 52

Chatbots Analytics CRM Metrics 52

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog. The first post on our list is the LiveChat case study about the long way to reach 100k unique views on our blog.

Chatbots 59

Chatbots B2B SaaS B2C 59

Comm100

JANUARY 5, 2022

CRM integration . Your live chat solution channel should be able to integrate with popular CRM platforms such as Salesforce or Microsoft Dynamics, turning your CRM into a true knowledge hub. The live chat software integrates with a range of in-house tools, as well as Facebook Messenger. Custom routing .

Government 76

Government CRM SaaS Marketing 76

Netomi

APRIL 12, 2022

These robust tools are unlocked by an equally robust customer service chatbot, such as Netomi’s, which can streamline the entire customer journey and offer immediate responses to customer queries, with its native integration with leading agent desk platforms such as Zendesk. Zendesk’s Sunshine Conversations. Social Intents.

Analytics 52

Analytics CRM Metrics Chatbots 52

JivoChat

APRIL 21, 2021

A chat tool is powered by code (sometimes just a line or two) integrated into pages on your website. Do you need a basic chat tool to support your m-commerce efforts, or an omnichannel messaging platform that integrates with your CRM software? CRM integration. How Do Chat Tools Work? Proactive triggers.

Chatbots 52

Chatbots Analytics CRM Sales 52

Help Scout

MAY 18, 2021

LiveChat Best live chat tool for targeted messaging. If you’re interested in providing both reactive and proactive support through chat, LiveChat may be a good option for your team. Coupled with robust reporting, chatbot capabilities, and team management tools, LiveChat is able to handle even the most demanding teams.

Customer Support 115

Customer Support Chatbots Self service Analytics 115

ShepHyken

JULY 18, 2016

The game integrates fantasy with reality, and could be a game-changer in business. LiveChat) Read funny customer service quotes to find out why customers are like teeth and why not responding on Twitter is quite similar to hanging up the phone on customers. This article shows how customer experience and marketing can tie into a game.

Customer Service 174

Customer Service Marketing Customer Experience 174

JivoChat

JULY 28, 2021

Integration options. Choose an app that integrates with your CMS , and if applicable, with your CRM and project management platforms. Numerous integrations. LiveChat is an omnichannel messaging platform that lets agents greet website visitors with animated images and product offers. Multiple integrations.

Sales 52

Sales APIs Chatbots Enterprise 52

LiveChat

FEBRUARY 1, 2019

When we say customer satisfaction at LiveChat, we mean the ratio of good customer rates to all customer rates on chat (good and bad). To help you start, I’ve pulled the main takeaways from LiveChat 2019 Customer Service Report that you should focus on. Over 25% of LiveChat customers installed one or more apps from the Marketplace.

Customer Service 57

Customer Service Chatbots Technology Education 57

Comm100

FEBRUARY 1, 2023

Comm100 Live Chat is among the best live chat software for higher education, with a fully integrated, all-in-one live chat solution that offers available AI-powered bots and automation within one integrated console. Among the best features is a dedicated app marketplace with custom integrations.

Education 86

Education Wait times Personalization Surveys 86

LiveChat

OCTOBER 20, 2017

One of the last chat systems we tried was LiveChat. At this point, we decided that LiveChat was an app for us. Now that the decision was made to go with LiveChat, it was time to finish setup and installation. After a few months of using LiveChat, we revisited our original problem set and see that they have all been solved!

Scripts 52

Scripts Personalization Sales Time management 52

LiveChat

APRIL 6, 2018

Before I decided to join LiveChat, I had serious doubts whether I’d like to work for such a crazy company. Tempted by the dream job though, I joined LiveChat forces and started working in the said house, which quickly turned out to be too small for our team. Piotr Bednarek, LiveChat Chief Operating Officer. More personal space.

Personalization 52

Personalization Marketing Management 52

LiveChat

APRIL 24, 2019

To help you with that, we’ve prepared a brand new series on our Blog: LiveChat for Managers. Let’s start with a few words about how LiveChat can help you improve sales, communicate with customers, and organize support in your company. And how can you measure it with LiveChat to know it’s profitable? Try LiveChat for free!

Management 28

Management Accountability Sales Customer Service 28

Toister Performance Solutions

FEBRUARY 15, 2018

The LiveChat Customer Service Report 2018 shows an overall chat satisfaction decline from 86.35 Here are the averages for 2017 from the LiveChat report: Wait time: 51 seconds Chat length: 11 minutes, 34 seconds Companies should drive those numbers way down if they want to modernize their chat channel. percent in 2016 to 83.54

Wait times 55

Wait times Chatbots Best practices Benchmark 55

LiveChat

FEBRUARY 27, 2018

The integration with Google Search Console and Google Analytics allows analyzing all search terms that lead traffic to your website. Online chat system such as LiveChat allows customers contact support agents in real-time, straight from a website and get an immediate solution to their problems. Google Maps are also included.

Analytics 53

Analytics Accountability Sales Customer centricity 53

LiveChat

NOVEMBER 27, 2018

The second, more severe problem was that there was no simple ChatBot-LiveChat integration. Another thing we wanted to achieve is to help our website visitors easily find information about LiveChat. Now, this bot qualifies visitors and when they do want to talk about LiveChat-related topics, it transfers them to a real agent.

Chatbots 71

Chatbots Customer Service Education Accountability 71

LiveChat

JANUARY 21, 2016

One of those strategies is generating leads through LiveChat. In this episode of Tips Under 10 Minutes , we’ll explore the lead capturing methods that LiveChat opens up. Lead capturing integrations. These integrations allow you to add an email opt-in checkbox to your pre-chat survey.

Scripts 39

Scripts APIs Accountability Marketing 39

LiveChat

JUNE 9, 2017

We’ll see what features you should look for , which providers offer them, how to grow your user base, and how to make the most of email marketing with LiveChat. For instance, we all know that LiveChat is great for converting sales while users are on your shop. How LiveChat can improve your email marketing.

Marketing 43

Marketing Education Sales Feedback 43

Customer Service Life

AUGUST 3, 2018

Median has developed their CoBrowse tool that integrates with chat platforms like LiveChat, Olark, Intercom, Zendesk Chat, Kustomer, and several others. They also have integrations with EasyPower, ShipStation, Shopify, and others to be able to quickly see the order status information that customers frequently contact support about.

Contact Center 60

Contact Center Technology Customer Service 60

LiveChat

AUGUST 10, 2018

LiveChat even automatically predicts the number of agents that might be required at a certain time. Take your monitoring efforts to the next level by integrating LiveChat with all-in-one dashboards like Cyfe. Zapier lets you perform this integration. Use a CRM integration to keep better track of your leads.

CRM 37

CRM Metrics Surveys Wait times 37

JivoChat

MAY 18, 2021

Integrate with your CRM. And some of them, such as PureChat and LiveChat, don’t have a free option, just a limited free trial. CRM Integrations, API, and Webhooks: Position a live chat widget where you want with the Webhooks API, change the widget’s behavior with JS API, and integrate your CRM with Webhooks.

APIs 52

APIs CRM Chatbots Analytics 52

LiveChat

NOVEMBER 27, 2017

We’ve created Internal Knowledge Base you can install in the LiveChat application. With the knowledge base, you have answers to all the important questions from customers, prepared by experienced teammates right in the LiveChat app. Your Internal Knowledge Base inside LiveChat App – good practices. It looks like this: #1.

Feedback 48

Feedback Best practices Customer Service 48

LiveChat

JUNE 3, 2019

If you have integrated your live chat with your CRM, website or email tool, then this information can help you provide a long- term experience for your customer. Based on the 2019 Customer Service Report by LiveChat, the average first response time on chat was 48s. Think beyond the chat itself. It’s 3s better than the year before.

Scripts 53

Scripts Chatbots CRM Upselling 53

Netomi

SEPTEMBER 20, 2021

Netomi is incredibly easy to adopt and has out-of-the-box integrations with all of the leading agent desk platforms. Back-end systems integrations (CRM, OMS, etc.) Human escalation via agent desk integration ( Zendesk , Freshworks , Salesforce , Khoros , Zoho , Sprinklr, Shopify ). Knowledge-base integration.

Chatbots 126

Chatbots APIs Surveys Analytics 126

CSM Magazine

JANUARY 31, 2019

LiveChat has published the results of their fourth annual Customer Service Report. Szymon Klimczak, CMO at LiveChat, commented: ‘Customers are eager to use chat for contacting brands online. LiveChat has been publishing its customer service analysis since 2015. The companies featured in the report scored 82.26 percent from 2017.

Entertainment 40

Entertainment Education Analytics Customer Service 40

LiveChat

FEBRUARY 8, 2017

The support room at LiveChat is by far the loudest place in the office. Despite its ease at use, to have all features, use cases, customization options and integrations at one’s fingertips requires some time and effort. LiveChat introduced a nice pack of benefits that not only prevent employees to leave but also keeps them happy.

Personalization 55

Personalization Customer Support Advertising Management 55

LiveChat

MARCH 8, 2019

Some webmasters even describe live chat as an integrated extension that works like magic on eCommerce platforms, giving you the opportunity to close more sales and increase your ROI. Well, an excellent example of such integration is the LiveChat OpenCart extension which helps visitors to interact with your eCommerce store in real time.

Sales 34

Sales Feedback Upselling Education 34

LiveChat

FEBRUARY 4, 2016

Onboarding experience in LiveChat. A big part of our user onboarding is the installation of LiveChat code. You see, businesses want to use LiveChat to chat with people on their websites. If the LiveChat code is not on the website, no chats can go through. This process literally makes or breaks the onboarding.

Accountability 40

Accountability Personalization Customer Experience 40

LiveChat

SEPTEMBER 13, 2019

Luggage upstart Away and shoemaker Birkenstock have decided not to sell on Amazon in the name of protecting brand integrity. The post Birkenstock and Away Won’t Sell on Amazon, Want to Protect Brand Integrity appeared first on LiveChat. If you’re a brand selling products online, you need to be there.

Sales 64

Sales Accountability Management 64

Quiq

JUNE 1, 2022

Quiq Messaging enables you to easily integrate messaging into your existing systems or customize the user interface to include data from your internal operations systems. Livechat/chatbot/voice assistance. The right digital customer service strategy can help you get there. Consumers who plan on continuing the trend. In-app ordering.

Customer Service 77

Customer Service Interactive Voice Response Contact Center Chatbots 77

Answer Dash

SEPTEMBER 19, 2018

Median has developed their CoBrowse tool that integrates with chat platforms like LiveChat, Olark, Intercom, Zendesk Chat, Kustomer, and several others. They also have integrations with EasyPower, ShipStation, Shopify, and others to be able to quickly see the order status information that customers frequently contact support about.

Contact Center 61

Contact Center Self service Technology Customer Service 61

LiveChat

AUGUST 24, 2018

By utilizing and integrating the right tools, such as productivity management tools for real estate agencies and chat-boxes, you can transform your customers’ digital experience with just a few clicks. The post How Real Estate Agents Can Boost Sales Using LiveChat appeared first on LiveChat.

Real estate 45

Real estate Sales Consulting Consulting 45

LiveChat

AUGUST 7, 2018

For example, Pickaweb , a UK based hosting service company effectively uses the reporting features of LiveChat to enhance their customer satisfaction. A good example for this is the LiveChat Facebook Messenger integration. The post How to Improve the Workflow of your Customer Service Department appeared first on LiveChat.

Customer Service 68

Customer Service Analytics Sales Customer Support 68

LiveChat

DECEMBER 10, 2015

You get to see the geo-location data for every customer that comes to your website in the visitor information section in the LiveChat app. This way, you’d be able to display that data right in the LiveChat app. LiveChat offers integration with several major CRM providers. Increase security using LiveChat.

CRM 37

CRM Accountability Engineering Surveys 37

LiveChat

AUGUST 28, 2017

If you haven’t got a chance to have at least 10 chats on your website, you probably don’t realize how LiveChat works and how much it can do for you. After analyzing our customers’ chats and sales, we know that the more chats they have, the more they see how LiveChat helps them. The answer is: not necessarily.

Advertising 34

Advertising Accountability Sales Marketing 34

LiveChat

SEPTEMBER 21, 2018

Thanks to LiveChat: TouchSupport and Luxury Estates International increased their revenue by 30%, PatLive grew their customer base by 48%, Movember Foundation and Aceable reached 97% customer satisfaction. Chatbots are AI assistants you can integrate with your live chat app so they could chat with your website visitors. No problem!

Chatbots 63

Chatbots Gamification Sales Benchmark 63