ShepHyken

JANUARY 25, 2022

Shep Hyken interviews Dave Carruthers, CEO at Voxpopme , a company that redefines the possibilities of video for market research and customer feedback. So how can companies gather these valuable insights from their customers? ” “Video solicits a richer response from customers. .” The Voice of the Customer.

Feedback 161

Feedback Surveys Marketing Personalization 161

Beyond Philosophy

JANUARY 19, 2024

Simply record a video with your thoughts, ideas, reactions, lists, or whatever else you have to offer, and we might discuss it on the podcast. I’ve noticed parallels between the dynamics in football and Justin’s insights from AFL. We want to hear from you. It’s called None of Us Are As Clever As All Of Us.

Customer Experience 221

Customer Experience Finance Customer centricity Sales 221

ShepHyken

FEBRUARY 20, 2024

Executives and company leaders should immerse themselves in their company’s customer and employee experiences to gain valuable insights. His TEDx talk “I was Seduced by Exceptional Customer Service” was ranked the most popular video to learn Customer Experience lessons from by Omoto in 2018. Be a customer of your own business.

Customer retention 190

Customer retention Analytics Customer Experience Customer Service 190

ShepHyken

APRIL 1, 2024

10x Improvement in Customer Experience by Deloitte Center for Government Insights (Deloitte) Combining digital public infrastructure like digital identity with tools like human-centered design can help governments significantly enhance customer experience. A get-ready-with-me video singing the praises of the latest plant-based moisturizer?

Government 190

Government Customer Service B2B B2C 190

CSM Magazine

APRIL 18, 2024

It’s a cloud-based delivery model that allows businesses to add real-time communication features such as voice, video, and messaging to their own applications without needing to build back-end infrastructure and interfaces. billion by 2029, according to Fortune Business Insights and Markets and Markets.

Interactive Voice Response 52

Interactive Voice Response Healthcare Chatbots Consulting 52

TechSee

AUGUST 15, 2021

However, lack of insight into the warranty and repair process results in incorrect diagnoses, over repairs, fraud , and overcharges. . They need a faster way to verify that the equipment is under warranty, and better insight into the repair process to keep costs down and work quality up. What is Visual Assistance? Assisted Service.

Management 207

Management Self service B2B Contact Center 207

CCNG

NOVEMBER 9, 2021

By first training AI to understand the customer experience in detail, contact center leaders will have the insights on the conversations that can be automated well and those that are best left to human agents. If you’d like to learn more you can watch the video. I talked in greater detail with David Hadobas and Vince Lynch.

Contact Center 259

Contact Center CCNG Contact center software Finance 259

CCNG

SEPTEMBER 14, 2022

As an avid reader, listener and consumer of contact center and CX industry news and insights, I have been actively trying to figure out how to provide value to the industry through multiple mediums. I have spoken at trade shows and events, done videos, written articles and been on countless webinars.

Contact Center 195

Contact Center Feedback Marketing Technology 195

Concentrix

APRIL 15, 2024

The Born Digital video series is a collaboration between Concentrix and Adobe—bringing you insights on transforming digital CX.

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Lumoa

MARCH 9, 2023

The release of the “ How It’s Made ” videos is a perfect example of this. The videos provide customers with a behind-the-scenes look at the sourcing and manufacturing process of Lush’s products, giving them a sense of transparency and openness that is rare in the beauty industry.

Customer Experience 169

Customer Experience Accountability Customer Service Customer Care 169

CSM Magazine

FEBRUARY 6, 2024

In the digital age, where content is king, the gatekeeper to any kingdom of information is often a simple, yet powerful visual cue: the video thumbnail. This seemingly small element of your video content strategy influences viewer behavior, draws attention, and ultimately determines whether your content gets the engagement it deserves.

Best practices 52

Best practices Metrics Marketing Personalization 52

ShepHyken

MARCH 25, 2024

Many of these changes are in response to conveniences adopted during the pandemic, such as home delivery, curbside pickup, on-site digital menus, on-demand video calls with experts and a general urgency to please customers. Customers in particular have formed new habits and expectations for customer service.

Customer Service 190

Customer Service Call Center Chatbots Call center experience 190

TechSee

JUNE 23, 2020

Customer experience (CX) is a space where innovative AI applications are being deployed at a rapid rate to deliver effortless, multi-sensory journeys across a range of voice, video and text modalities, apps, and other digital touchpoints. Computer Vision AI is the science of analyzing images and videos to understand their meaning and context.

Self service 207

Self service Chatbots Enterprise Analytics 207

TechSee

JANUARY 12, 2023

By bringing VI’s analysis and insights to the mobile environment via a native SDK, enterprises can deliver a truly next-generation, immersive solution for consumers and field technicians. . Our engineers have designed the VI Mobile SDK to run remarkably quickly, providing near real-time analysis and insights to the end user.

APIs 109

APIs Enterprise SaaS Chatbots 109

ShepHyken

OCTOBER 9, 2023

The intersection of artificial intelligence (AI) and customer experience (CX) is reshaping how businesses interact with customers, giving rise to a plethora of insightful AI customer experience statistics. Second, here’s a link to five videos that Brittany Hodak and I created to help promote these two very important “holidays.”

Customer Service 155

Customer Service Airlines Customer Experience Technology 155

ShepHyken

MAY 3, 2021

(Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”. A video can create an emotional connection. A video can create an emotional connection. Great insights into creating a better CX.

Customer Service 269

Customer Service Entertainment Banking Marketing 269

ShepHyken

SEPTEMBER 4, 2023

For companies aspiring to enhance their customer service, the hotel industry offers valuable insights and strategies that can be adopted across various sectors. With a strong emphasis on hospitality, hotels have mastered the art of creating a welcoming environment and exceeding guests’ expectations. Decreasing Customer Retention Rate?

Customer Service 167

Customer Service Customer retention SaaS Best practices 167

NobelBiz

FEBRUARY 6, 2024

This article, inspired by insights from Holly Depies , contact center software consultant and SMS expert at Nobelbiz aims to unravel the complexities of SMS marketing, from compliance hurdles to strategic innovations, equipping you with the knowledge to transform your SMS campaigns into potent engagement tools.

Contact Center 98

Contact Center Automotive contact center solutions Cloud contact 98

PeopleMetrics

OCTOBER 19, 2021

With texting & video chat being more popular than ever, it’s imperative that your customer feedback program keeps up to date on the way your customers want to speak with you. We also provide you with the free downloadable chart used in this session (click on the tablet image below video OR in YouTube description to download).

Feedback 118

Feedback Surveys Best practices Accountability 118

360Connext

JANUARY 5, 2022

It’s my sincere goal that these concepts – along with the videos and additional resources provided in this article – can serve as a springboard to your CX success. You asked leaders for ideas and insights and feedback to improve the customer experience. You created action plans to improve the journey after finding insights.

Journey mapping 188

Journey mapping Customer Experience Education Feedback 188

Spearline

MARCH 23, 2022

Everything works in their web browser enabling them to use features such as video and chat quickly and easily. Insights provide an enhanced customer experience But how can you do this if the problem had nothing to do with your application and everything to do with the customer’s setup or the network routing connecting the peers?

Customer Experience 119

Customer Experience Contact Center Technology Customer Service 119

Virtual Live Labs

DECEMBER 13, 2021

While most organizations use email or notices on their intranet to make announcements, best practice inside the work-at-home environment is to duplicate the brick-and-mortar environment and utilize video. In this video, it’s best to give an overall summary of the change and say that more details are coming.

Feedback 130

Feedback Best practices Contact Center Metrics 130

Virtual Live Labs

DECEMBER 13, 2021

While most organizations use email or notices on their intranet to make announcements, best practice inside the work-at-home environment is to duplicate the brick-and-mortar environment and utilize video. In this video, it’s best to give an overall summary of the change and say that more details are coming.

Feedback 130

Feedback Best practices Contact Center Metrics 130

CSM Magazine

APRIL 11, 2024

Video in Marketing Video marketing is a crucial winning strategy in the competitive real estate marketplace. Videos have the power to captivate potential buyers and dynamically showcase properties. Share client testimonials : Include video testimonials to build trust and credibility with potential clients.

Real estate 52

Real estate Transportation Marketing Engineering 52

TechSee

AUGUST 11, 2022

I sat down with Hagai Ben Avi, VP Integrated Solutions and Renan Schilman, VP R&D to dive deeper into the world of computer vision, our insights from real-world deployments, and how we approached the development of VI Studio. This level of insight requires highly customized modeling. For example, we added video interpolation.

Enterprise 109

Enterprise Engineering Self service APIs 109

JivoChat

MARCH 15, 2023

The reel is a type of short video that is shared through Instagram. However, you can edit your reel using a third-party app and upload a video that lasts until 15 minutes. There is an Instagram section entirely dedicated to reels, where users watch videos suggested by the platform. What Is a Reel?

Accountability 75

Accountability Scripts Personalization 75

TechSee

JUNE 16, 2022

In his videos, I keep people updated about the latest trends in customer experience, customer service and customer centricity. Over 1,000,000 people have taken one of his video-based training courses on LinkedIn Learning. His recent piece on why Companies Can’t Afford to Leave Customer Insights on the Table is a must read!

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

MiaRec

NOVEMBER 26, 2023

This conversation underscores the immense power of leveraging data-driven insights to optimize contact center operations and drive overall success. To view the the full interview, please watch the video below:

Contact Center 61

Contact Center Quality management Customer Experience Management 61

MiaRec

AUGUST 30, 2023

John provides insightful examples of how MiaRec's solutions are enhancing agent training, customer satisfaction, retention, and compliance adherence. The conversation highlights the power of using data-driven insights to improve overall contact center operations. To view the the full interview, please watch the video below:

Analytics 52

Analytics Call Center Contact Center Sales 52

VirtualPBX

OCTOBER 11, 2023

VoIP systems can also include features that support this further, including: Call forwarding/automated call handling Three-way calling Video conferencing Voicemail capture Instant messaging Call recording Integrations with CRMs Analytics and reporting In this way, VoIP provides invaluable support to businesses as they scale.

voip 104

voip Accountability Customer retention Technology 104

AWS Machine Learning

OCTOBER 19, 2023

Companies increasingly rely on user-generated images and videos for engagement. From ecommerce platforms encouraging customers to share product images to social media companies promoting user-generated videos and images, using user content for engagement is a powerful strategy.

APIs 106

APIs Best practices Advertising Accountability 106

CSM Magazine

FEBRUARY 7, 2024

“This technology will be a game-changer, providing our players with insights to help take their skills and understanding of the game to the next level.” This is achieved through the Veo camera technology, which is an innovative video analysis system designed specifically for grassroots football.

Coaching 52

Coaching Analytics Technology Customer Experience 52

SoliCall

NOVEMBER 2, 2023

They provide insights into productivity patterns and suggest improvements. AI-Enhanced Video Conferencing : Video conferencing tools like Zoom incorporate AI features for noise cancellation, auto-transcription, and virtual backgrounds.

SaaS 59

SaaS Technology At home agents Personalization 59

NobelBiz

MARCH 12, 2024

Bederman’s appearance on the podcast provided a treasure trove of insights, not just about the trajectory of his career but about the essence of entrepreneurship itself. Each challenge and every stumble is a lesson in disguise, offering invaluable insights that textbooks and traditional education often cannot.

Education 52

Education Contact Center Technology Personalization 52