Eptica

APRIL 15, 2020

The Voice of the Customer has always been at the heart of creating a customer-centric business, but in rapidly changing and uncertain times fast, accurate insight, particularly using unstructured data , provides a guide to how to best meet consumer needs. Look at tools that can help you do three things: 1.

Surveys 95

Surveys Best practices Analytics Feedback 95

TeamSupport

NOVEMBER 9, 2018

Ticket tags – Spending a couple seconds to tag tickets is extremely helpful long-term when you’re looking for that “needle in the haystack” answer from last year. A good tagging system saves time and money. Extremely detailed reporting – Within a support system is a treasure trove of valuable customer data and insights.

B2B 53

B2B Customer Support Self service B2C 53

SmartKarrot

FEBRUARY 26, 2021

Do they have a website, a good blog, or whitepapers? You can learn from tags, buttons, keywords, and more. These insights will help understand competition around and build a better brand identity. Knowing perks that are given to customers will help you devise your own perks and discount packages. Analyse their marketing tactics.

SaaS 10

SaaS Marketing B2B Sales 10

AWS Machine Learning

JANUARY 9, 2024

You can use Amazon Q to have conversations, solve problems, generate content, gain insights, and take action by connecting to your company’s information repositories, code, data, and enterprise systems. In the demo, our Amazon Q application is populated with a set of AWS whitepapers. Solution overview Amazon Q is amazingly powerful.

Accountability 108

Accountability Engineering Management Enterprise 108

Eptica

NOVEMBER 7, 2018

Date: Wednesday, November 7, 2018 Author: Olivier Njamfa - CEO & Co-Founder 3 ways to deliver real value from Voice of the Customer insight. Automate deep insight in real-time We live in a 24x7 world and consumers don’t want to wait for anything , particularly not for their problems to be solved.

Best practices 66

Best practices Analytics Feedback Surveys 66