Beyond Philosophy

DECEMBER 26, 2020

However, even a year as challenging as this one presents new insights and opportunities for us all. This episode, we share five significant insights that we gleaned from the notorious year 2020. Click here to join the other 22,000 subscribers. Key Ideas to Improve Your Customer Experience.

Consulting 259

Consulting Consulting Surveys Customer Experience 259

Beyond Philosophy

MAY 7, 2022

The combination of AI, behavioral sciences, and data is a powerful way to gain insight into your customers behavior so you can provide a proactive and perfect experience for them. If our experience tells us anything, it’s that you probably aren’t, which can degrade the quality of the insights available to you.

Consulting 195

Consulting Consulting Enterprise Analytics 195

Beyond Philosophy

OCTOBER 15, 2022

Not only to design an experience that surprises and delights their customers, but also so their Artificial Intelligence works to provide useable insight. This week, we dive a little deeper on this concept, and explore how emotions affect the insights we get from Customer Science. Click here to join the other 35,000 subscribers.

Journey mapping 195

Journey mapping Customer emotions Consulting Consulting 195

Beyond Philosophy

DECEMBER 10, 2022

Therefore, a hearty laugh, a heartfelt “awe,” or an unrealized and epiphanic insight are never a bad way to go. 14:04 We share a key insight about how to make something go viral, and it’s not your awesome brand message. Click here to join the other 70,000 subscribers. How can we help?

Airlines 170

Airlines Consulting Consulting Surveys 170

Beyond Philosophy

AUGUST 13, 2022

Here are a few key moments in the discussion: 05:00 Ryan shares his insight on the differences between the two personality camps for psychological research and how it relates to the Big Five Personality Dimensions. Click here to join the other 35,000 subscribers. How can we help?

Personalization 221

Personalization Consulting Consulting Surveys 221

Beyond Philosophy

JANUARY 12, 2022

20:23 Ryan and Goebel discuss how the Voice of Customer and the VoP can work together to provide lots of valuable insight and facilitate faster response times. 26:47 Goebel explains how Amazon has a leg up on this insight as it is an outlet for millions of products and has access to the data about them.

Consulting 195

Consulting Consulting Surveys Feedback 195

Beyond Philosophy

OCTOBER 19, 2023

Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! The essential theoretical insight regarding why customers change their minds is that we often think of our minds as unitary, meaning only one version of our minds.

Journey mapping 221

Journey mapping Sales Surveys Education 221

ShepHyken

JULY 26, 2021

More than just saying, “Thank you,” you can share more product information, get the customer to subscribe to your blog, upsell and cross-sell, ask for reviews, and more. Here, 15 members of Forbes Business Council share their expert insight on how organizations can leverage AI to enhance their customer service.

Customer Service 254

Customer Service Customer retention Contact Center Upselling 254

ShepHyken

NOVEMBER 19, 2021

Not that blog you’ve sent every new customer the last two years, send an insightful report they’d only get by signing up for email. . Welcome emails are some of the highest-engagement emails you’ll send to new subscribers this holiday season. Send them with a purpose so you can turn more new subscribers into new customers. .

Marketing 201

Marketing Metrics Customer Service Customer Experience 201

Beyond Philosophy

NOVEMBER 12, 2022

05:35 We share some participant insights, first from René Bomholt and then from Andrew Safnauer , who tell us that it will be different in various parts of the world and that thinking about having a recession is the surest way to ensure there is one. Click here to join the other 35,000 subscribers. How can we help?

Management 221

Management Consulting Consulting Surveys 221

Beyond Philosophy

MARCH 5, 2022

32:22 All three of us share our insights into how marketers can increase the feeling of serendipity in their own experiences as well as what to avoid while doing it. Click here to join the other 22,000 subscribers. Here are a few key moments in the discussion: 02:28 Ryan introduces our guest and explains why she is on the show.

Consulting 195

Consulting Consulting Marketing Surveys 195

ClientSuccess

MARCH 13, 2023

Email marketing has evolved, and today’s subscribers are looking for a lot more than simple promotions. By subscribing to their newsletters from a personal email address, you can track current trends and get creative ideas for your own emails – all while making sure yours stand out in the inbox!

Analytics 80

Analytics Best practices Marketing Personalization 80

Beyond Philosophy

DECEMBER 10, 2019

Guest host Marketing, Professor Morgan Ward from Emory University, shares her insight on gift-giving and what makes it go wrong. To subscribe to The Intuitive Customer and never miss a podcast, please click here. The post Gift Giving To Gain More Business – Does It Work? appeared first on Customer Experience Consulting.

Consulting 236

Consulting Consulting Marketing Customer Experience 236

Beyond Philosophy

AUGUST 17, 2023

Time Well Spent Pine developed the Time Progression with his collaboration partner and colleague Dave Norton, founder of Stone Mantel and Insights Consultancy. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! Pine recognizes that this genius interaction is far off for now.

Customer centricity 195

Customer centricity Self service Consulting Consulting 195

BlueOcean

JANUARY 30, 2024

In an in-house model, you and your IT team are the ones subscribing to, installing, and managing those platforms. The post Calculating Contact Center Outsourcing Costs: Insights You Need Right Now appeared first on Blue Ocean. Still looking for some guidance on the math?

outsourcing 118

outsourcing Contact Center Call Center Customer Care 118

Beyond Philosophy

NOVEMBER 13, 2021

32:51 We all share our insight into how people can use what they know about Scarcity to improve their customer strategy. Click here to join the other 22,000 subscribers. Goldsmith explain why the toilet paper hoarding of 2020 is different than a marketing tactic, but inspired by the same psychology. Please tell us how we are doing!

Consulting 195

Consulting Consulting Marketing Surveys 195

VirtualPBX

NOVEMBER 21, 2023

Ring in the Savings with Call Tracking Magic This Thanksgiving, give your business the gift of insight with our state-of-the-art call tracking. It’s like having a magic wand that transforms data into delightful insights! How do you ensure your Black Friday is not only bountiful but blissfully seamless? Happy Thanksgiving!

voip 98

voip Marketing Sales Personalization 98

ChurnZero

APRIL 21, 2021

Instead of surfing the internet to find useful relevant newsletters, we have curated a list of high-quality content for you to subscribe to. When you subscribe to the ESG newsletter you can expect the best of their game-changing Customer Success resources so you can stay ahead of the competition. ESG Newsletter.

Management 94

Management 94

Toister Performance Solutions

OCTOBER 6, 2022

A Customer Service Tip of the Week subscriber recently wrote to ask my advice on reducing AHT in his contact center. I spent time debriefing with agents and discovered a counterintuitive insight. Click on the button that says "Yes, subscribe me to this list." I shared one simple trick that can produce immediate results.

Average Handle Time 93

Average Handle Time Contact Center Metrics Customer Service 93

ShepHyken

FEBRUARY 28, 2020

I give them customer experience tips and insights, not the other way around.”. They’ve mastered not only tactics but also psychological insights that you have not. Friendly CX Roadmap, when you subscribe to the ElevateMyCX newsletter. In fact, you’re probably telling yourself – “Salespeople? But you’d be surprised.

Airlines 288

Airlines Sales Employee engagement Customer Experience 288

Toister Performance Solutions

MAY 25, 2023

The observation revealed insights that I wouldn't have discovered on my own. These insights helped me create a plan for rapid improvement. My book, Getting Service Right, reveals ten hidden and counterintuitive customer service insights that came from performance observations. Betty was happy to share with me.

Best practices 84

Best practices Contact Center Customer Service 84

Spearline

JUNE 30, 2021

Dan also provided insights about his role, his experiences in the telecoms sector, and how telecommunications has developed and adapted over the past year. Be sure to subscribe for future episodes of the Spearline podcast and visit www.spearline.com for even more content!

Telecommunications 98

Telecommunications Customer Experience 98

SharpenCX

NOVEMBER 17, 2021

In Q2 of 2021, Spotify had 172 million premium subscribers worldwide, even more than the year prior. And, Spotify’s subscriber base has nearly doubled since 2017. Make sure customers feel welcome after they sign up, subscribe, or make a purchase. Spotify, originally founded in 2006 in Sweden, continues to see success.

Customer retention 145

Customer retention Personalization Accountability Customer Experience 145

Spearline

OCTOBER 14, 2020

Michel also provided further insight into Screenzest and his role with the company. Be sure to subscribe for future episodes of the Spearline podcast. We discussed the benefits of different communication services such as Fax and SMS messaging, how they benefit businesses, and more.

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98

Steve DiGioia

NOVEMBER 21, 2016

But also time to give thanks to those of you who have visited my blog, shared it with friends, read my articles, left a comment or two and subscribed. I hope my writings have brought some insight and maybe even a few tips and tactics that are useful in your business. Time to eat, time to drink, time to watch football.

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Nicereply

DECEMBER 20, 2022

Start your day with great quality content Stay updated with our newsletter Subscribe Subscribe. It’s an important metric for companies to track because it can give them insights into customer satisfaction and retention. It’s the “why” behind the score that provides the most insight.

Advertising 52

Advertising SaaS Metrics Surveys 52

AWS Machine Learning

SEPTEMBER 12, 2023

Application logs are an essential piece of information that provides crucial insights into the inner workings of an application. Each log entry written to CloudWatch Logs triggers the Lambda function subscribed to the CloudWatch log group. The translated log content is returned to the function.

Engineering 97

Engineering Accountability Management 97

Toister Performance Solutions

MAY 11, 2023

This short video will give you more ideas on analyzing your data: Understanding data-analysis techniques from Instructional Design: Needs Analysis by Jeff Toister You can often identify additional insights from analyzing your data. Click on the button that says "Yes, subscribe me to this list." Please confirm your email address.

Customer Service 87

Customer Service Surveys Best practices Customer retention 87

Spearline

APRIL 28, 2022

we chat to him and get his insights into proactively managing your customer experience and much more. Be sure to subscribe for future episodes of the Spearline podcast and you can also listen to the podcast on Spotify , Apple Podcasts and all your favourite podcast platforms! Stamatios is a Sr IT Leader Architect from Atos.

Customer Experience 98

Customer Experience Management Consulting Consulting 98

ClearAction

MAY 26, 2023

Customer Insights Shape Your Firm’s Growth Curve Lynn Hunsaker Customer insights have so much more potential to shape everything in your enterprise. Every growth effort and every efficiency effort can be greatly improved by customer insights guidance. You are collectors of customer insights. ” Wow!

Chief Customer Officer 62

Chief Customer Officer Enterprise Big data Customer centricity 62

Genroe

MAY 4, 2022

CX Tribe is the best Customer Experience insights, case studies and statistics. Join more than 5,000 other CX Professionals and subscribe. Human curated. Delivered weekly.

B2B 52

B2B Feedback Marketing Customer Experience 52

JivoChat

APRIL 24, 2023

Take the time to get to know them, and you’ll be well on your way to building a loyal following of subscribers who will happily spread the word about your business. Use LinkedIn to showcase your expertise in your industry, share industry news and insights, and connect with other professionals in your field. Provide value.

Advertising 75

Advertising Feedback Marketing B2B 75

Spearline

DECEMBER 2, 2020

Tune in now for all the latest insights and discover how you can improve the quality of your online meetings. Be sure to subscribe on your favourite podact platforms for future episodes of the Spearline podcast. Tune in now to catch up with all the latest Spearline news and developments! To learn more about DTEN, visit [link].

Sales 82

Sales Management 82

Genroe

MARCH 16, 2022

CX Tribe is the best Customer Experience insights, case studies and statistics. Join more than 5,000 other CX Professionals and subscribe. Human curated. Delivered weekly. The post [CX Tribe] 15 March 2022 – Surprising On-Line Reviews Research appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe.

B2B 52

B2B Feedback Marketing Customer Experience 52

Spearline

NOVEMBER 28, 2019

In the newest episode of the Podcast series, Josh speaks with Quality Assurance Manager Patrick O’Connor, who tells us about his role and gives an insight into the importance of quality assurance in the customer’s journey. Be sure to subscribe for future episodes of the Spearline podcast on your favorite podcast platforms.

Management 98

Management 98

Taylor Reach Group

JULY 17, 2017

However, their ability to maximize insights from big data was only marginally successful; unfortunately, there were not enough hamsters to turn the wheel. Developments in this space now allow for insights to occur in real-time within a system that is simultaneously learning while quickly making improvements. First Name. Company Name.

Customer Experience 251

Customer Experience Telemarketing Entertainment Contact Center 251

Nicereply

NOVEMBER 16, 2023

The power of open-ended questions lies in the insights they unlock. In a way, open-ended questions are bridges to meaningful conversations, leading to a richer exchange of ideas and insights. Uncovering insights : They can bring out hidden insights that might stay buried otherwise.

Feedback 59

Feedback Surveys Benchmark Customer centricity 59