Beyond Philosophy

JUNE 2, 2022

On a recent podcast, one of our listeners contacted us with a Business Pickle with which he wanted our help. We covered some of this information in another podcast, The Five Rules for Creating Behavioral Experiments.) . The insights you get you would never get if you asked them standard questions. Ask the customer directly.

Surveys 221

Surveys Consulting Consulting Accountability 221

Beyond Philosophy

SEPTEMBER 14, 2023

Author, speaker, consultant, and The Agile Brand podcast host Greg Kihlstrom , ( www.gregkihlstrom.com ) Principal Chief Strategies for GK5A, joined us on a recent podcast to discuss what it takes to be prepared to implement AI and improve your customer experience. Are you ready for AI? Some firms are.

Self service 221

Self service Analytics Personalization Consulting 221

Beyond Philosophy

MAY 4, 2023

Several readers and listeners of the podcast have reached out to me recently, asking for advice on how to start a consultancy. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! Your value is your expertise and insights. Provide value to your customers or your audience.

Consulting 195

Consulting Consulting Education Customer Experience 195

NobelBiz

MARCH 12, 2024

Bederman’s appearance on the podcast provided a treasure trove of insights, not just about the trajectory of his career but about the essence of entrepreneurship itself. Each challenge and every stumble is a lesson in disguise, offering invaluable insights that textbooks and traditional education often cannot.

Education 52

Education Contact Center Technology Personalization 52

Beyond Philosophy

AUGUST 17, 2023

As a pioneer in the experience movement, Pine has a new customer strategy concept that we discussed on a recent podcast, so I thought I would share what we learned here as well. Time Well Spent Pine developed the Time Progression with his collaboration partner and colleague Dave Norton, founder of Stone Mantel and Insights Consultancy.

Customer centricity 195

Customer centricity Self service Consulting Consulting 195

Beyond Philosophy

JUNE 15, 2018

This was a great topic of discussion in our recent podcast. This video from Sanlam Investments explains it well (and in under a minute): Mental Accounting is why customers will make strange buying decisions from time to time. On our recent podcast, we discussed an airline whose seat-back tray tables were too small for a laptop.

Airlines 360

Airlines Accountability Consulting Consulting 360

Beyond Philosophy

AUGUST 3, 2023

My podcast colleague teaches introductory marketing to his MBA students, a class offered in their first semester when their energy is high, and their enthusiasm is, too. Of course, my podcast colleague is an academic, so while he has never steered anyone wrong, he has a limited frame of reference for his counsel.

Sales 195

Sales Management Marketing Consulting 195

Spearline

DECEMBER 23, 2020

We discuss a wide range of topics including how high latency may affect your CX, interviews with team members, a guest article by UC Today journalist Moshe Beauford, the importance of fax, podcasts, videos as well as other company news and insights, this issue has it all. For further information,

98

98

Beyond Philosophy

OCTOBER 26, 2023

Since we discussed this on a recent podcast, and I thought many of you might have the same problem, I thought I would also share our insight on this topic here. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! She thinks of brands appropriately, and not everyone does.

Banking 221

Banking Consulting Consulting Personalization 221

ShepHyken

MARCH 4, 2022

Asking the right questions, actively listening, and documenting insights from the customer is one of the most effective ways to provide the right solution. Engage the customers by providing helpful content in blogs, emails, social media posts, videos, or podcasts. Take a whole company approach to the customer experience.

Customer Experience 179

Customer Experience Customer centricity Sales Marketing 179

Spearline

DECEMBER 2, 2020

For more information, Audio vs Video which would you turn off first? Tune in now for all the latest insights and discover how you can improve the quality of your online meetings. Tune in now for all the latest insights and discover how you can improve the quality of your online meetings.

Sales 82

Sales Management 82

AWS Machine Learning

APRIL 5, 2024

Amazon Rekognition makes it easy to add image and video analysis to your applications. It’s based on the same proven, highly scalable, deep learning technology developed by Amazon’s computer vision scientists to analyze billions of images and videos daily. Maria Handoko is a Senior Product Manager at AWS.

APIs 107

APIs Advertising Enterprise Technology 107

VirtualPBX

MAY 18, 2021

VirtualPBX has excelled in the communications industry for more than 20 years, and this past week, our COO, Lon Baker, was invited to the SaaS District podcast to explain how our company came into being. Lon asks in the SaaS District podcast. Or find the episode on Spotify , Apple Podcasts , Google Podcasts , or YouTube.

SaaS 98

SaaS Marketing Customer Support Management 98

Nicereply

MARCH 4, 2021

You can listen to Customer Experience Leaders Chat also on: Apple Podcasts. Google Podcasts. Cobrowsing is often confused with screensharing and video conferencing tools, so Derek starts by explaining the differences between these technologies and why the needs of a support team typically align closer to cobrowse tools.

Customer Experience 64

Customer Experience Transportation Technology Personalization 64

ShepHyken

JULY 28, 2023

This insight underpins so much of modern marketing. Video is always popular!) Endorsement from influencers Get brand exposure on podcasts, channels, or blogs of key influencers in your sector. Social proof is a psychological phenomenon marketing teams can use to nurture brand credibility and trust. How long should it be?

voip 156

voip Marketing SaaS Personalization 156

Jon Arnold

DECEMBER 11, 2020

This is the 6th piece of original, new content I’ve shared this week - writeups, webinars and video - plus I contributed to a podcast yesterday that will air next week; and my December newsletter and podcast went out last Friday. Yes, I’m glad it’s Friday!

Contact Center 59

Contact Center Big data 59

NobelBiz

FEBRUARY 10, 2023

That’s what I talked about during my brief appearance on the wonderful Nancy Munro’s podcast “Contact Center Insights.” Steve Bederman on the Contact Center Insights Podcast. How do I do voice or video? If you like what you read, you can check and listen to the whole episode wherever you get your podcasts.

Contact Center 52

Contact Center Multichannel Airlines Cloud contact 52

Beyond Philosophy

JUNE 1, 2023

Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! Our job is to get that insight into the organization to improve the experience. When I record my podcast, I use a microphone that has an app. It was part of the project where we mapped their lost and stolen processes.

Accountability 195

Accountability Call Center Education Consulting 195

Spearline

DECEMBER 2, 2020

Audio vs Video which would you turn off first? Tune in now for all the latest insights and discover how you can improve the quality of your online meetings. Tune in now for all the latest insights and discover how you can improve the quality of your online meetings. To learn more about DTEN, visit [link].

Sales 52

Sales Management 52

Beyond Philosophy

JANUARY 12, 2023

I recently hosted some special guests on the podcast to discuss what 2023 will look like in the Customer Experience space. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! My guests are Lou Carbone , author of Clued In , and Joe Pine , who wrote The Experience Economy.

Engineering 195

Engineering Quality management CRM Customer Experience 195

Spearline

DECEMBER 10, 2020

In a recent podcast interview, Kees and Josh were joined by the owner and founder of Screenzest, Michel Colaci has a background in digital communications and the telecommunications industry. During the conversation, Michel provided insights into the benefits of different communication services, such as Fax and SMS messaging for businesses.

Telecommunications 98

Telecommunications Banking Healthcare Transportation 98

Beyond Philosophy

OCTOBER 21, 2021

I would encourage you to listen to the podcast above to hear precisely Mead’s words rather than my summary here. Instead, Mead says it shows how to journey map, incorporate analytics, and voice-of-customer insight into your organization. Maybe I should have watched a how-to video on debates.). However, it is only the beginning.

Chief Customer Officer 195

Chief Customer Officer Contact Center CRM Call Center 195

ClearAction

FEBRUARY 13, 2023

It includes a 29-minute video and handbook with case studies, true-false quiz, easy slide image navigation to revisit any specific point, and template for internal discussion and application. It makes your CX team indispensable. This customer experience course is an actionable overview for making CX a team sport company-wide.

Customer Experience 71

Customer Experience Journey mapping Entertainment Enterprise 71

Fonolo

MAY 10, 2018

With career credits like Microsoft and Lands’ End under her belt, Bliss “pioneered the role of the Chief Customer Officer” and, with her understanding of enriching customer loyalty and growth, is now a celebrated keynote speaker, author, and even a podcaster (Check out the Human Duct Tape show here ). Intercom.com . Blake Morgan.

Customer Experience 113

Customer Experience Chief Customer Officer B2C Contact Center 113

CX Global Media

JUNE 6, 2017

Manage, track and visualize every detail with real-time insight into usage data, service-level data, call data and population data – all numbers specified by language, all reports customized to your needs. Join me on the Fast Leader Show Podcast. You can order on-demand support or schedule ongoing projects.

Contact Center 176

Contact Center Government Healthcare Call Center 176

ChurnZero

MAY 3, 2022

Did you know that, by the end of this week, one-third of internet users* will have watched a tutorial or how-to video? Visit their YouTube channel for CS insights focused on recurring revenue generation, the role of CS within companies and the latest strategy-shaping industry trends. 1: SuccessHACKER. 4: Blake Morgan.

Journey mapping 98

Journey mapping Customer centricity SaaS Education 98

Beyond Philosophy

DECEMBER 4, 2020

I have two lists we shared from a recent podcast about the future of retail. A shift to substitute some of the information gained from touch will serve companies well that want to sell products online, whether that means close-ups or videos, or even Haptic Feedback through the user interface. Embodied Cognition.

Consulting 195

Consulting Consulting Feedback Personalization 195

Creative Virtual

DECEMBER 8, 2022

Being recognised as the best in conversational AI made our Founder & CEO, Chris Ezekiel, contemplate what makes a virtual agent or chatbot a true conversational AI solution and share his insights in a blog post. This Week in Voice, Season 7, Episode 3 – This Week in Voice podcast.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

CSM Magazine

JANUARY 6, 2020

If you have been keeping abreast of the latest business and business and marketing trends, then you are familiar with the current buzz around podcasts. Recent studies conducted by Ofcom indicate that podcasts are now a flourishing online platform, which is attracting an ever-expanding audience. Understand business mediums.

Analytics 52

Analytics Marketing Personalization Accountability 52

BlueOcean

OCTOBER 4, 2022

Today’s 6 th graders —who are playing video games on a TV while their laptop shows someone else playing video games on YouTube all while talking with friends through a PlayStation headset—are tomorrow’s customers. That’s just one bite of insight coming out of last month’s CXOutsourcers Mindshare event in Las Vegas.

Entertainment 62

Entertainment Customer Experience Contact Center Technology 62

The Center for Client Retention

DECEMBER 4, 2018

Tubi , meanwhile, is a video app with a significant focus on the Android phone market. Interaction with customers on these apps produces a wealth of insight into preferences, values and motivating factors while rewarding and inspiring their loyalty. Podcasting is the New Future of Media. So what’s in it for brands?

Customer Experience 79

Customer Experience Real estate Advertising Airlines 79

Fonolo

JANUARY 14, 2020

There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. And his blog is filled with great customer service insights, tips to improve customer satisfaction, and guides to help you create a customer service culture in your business. .

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Nicereply

MARCH 7, 2019

Check out her writing or find her on her website which has her blog, her publications, links to videos of talks, and a whole page of pictures of ponies. Abby leads the customer support team at Clubhouse and hosts the Support Driven podcast. She also produced the Support Breakfast podcast with some of the other people on this list.

Engineering 94

Engineering Customer Support SaaS Personalization 94

Spearline

FEBRUARY 10, 2021

Before 2020 came to a close, Colm Condon, a Human Resources consultant of OD&C Advisory Services , joined Kees and Josh on a podcast. “I think that people need to concentrate and work on the tools. I think that communication is something that this crisis has heightened for everybody.” New to Spearline?

Telecommunications 80

Telecommunications Consulting Consulting Technology 80

Method:CRM

OCTOBER 1, 2018

Podcasts are an excellent resource for people working in sales roles. Much like sales books , podcasts allow sales professionals to learn directly from industry experts, without breaking the bank on conference fees. For those wanting to improve their sales performance, finding a great sales podcast shouldn’t be a challenge.

Sales 65

Sales B2B B2C Entertainment 65

ClearAction

OCTOBER 25, 2022

Success factors for Align and Embed maturity levels are your methods for facilitating automatic CX excellence: Ask: how you collect customer insights sets the stage for how customer-centric you run your business. Absorb: how you share CX insights shapes managers’ absorption of keys to customer-centric management.

Journey mapping 71

Journey mapping Customer centricity Accountability Metrics 71

C Space

MARCH 16, 2020

Pre-record stimulus: Create a video to showcase the platforms or stimulus you want to share. Using the above techniques we left with happy clients and some great, actionable insights. Let us know if you find these useful? Looking for more Outside In thinking?

Customer centricity 52

Customer centricity Personalization Management Customer Experience 52