insights people-and-culture resource talent-recruitment-innovation 
Callminer
OCTOBER 3, 2019
Enhanced people skills. This collection of tips and common characteristics is intended to help leaders, human resource professionals, and managers in the call center. The profile of the very best talent is a ‘social employee’ who goes above and beyond to contribute to the success of the business. Look for ‘social employees.’ “In
Vonage
JANUARY 30, 2019
We are now beyond the bot conversation stage and are starting to appreciate that AI technologies such as Natural Language Understanding and Machine Learning will turbo boost everything from routing to recruitment. Technology-Enabled Innovation. It’s my favourite webinar of the year – our most popular and great fun! AI is one of them.
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delighted
MARCH 29, 2022
But you can’t understand – or improve – employee satisfaction without asking your people about it. The employee survey typically includes a list of questions that will reveal insights into the employee experience, and enable your organization to take action on employee feedback in real time. Why do employee satisfaction surveys matter?
Branch Mesenger
AUGUST 29, 2017
While these devices are also vehicles for our amusement, enjoyment, communication, news consumption, and socialization, it’s no surprise that some of these channels -- especially social media and chatting are becoming tools for recruiters and companies to get in touch with potential candidates and employees. More than ever, people are mobile.
CX Global Media
JULY 12, 2019
This is due to the fact that it’s more efficient to retain a quality contact center agent than to recruit, train and orient a replacement of the same quality. You can get access to agent retention expert insights and tools anytime, anywhere. Retention of productive agent is a major concern of HR professionals and business executives.
HireIQ
DECEMBER 23, 2019
Research from Accenture found that 68% of customers have switched providers because of bad customer service, which means that people are looking at their interactions with your brand even more than pricing in most cases. Unfortunately, few recruiters give behavioral tendencies enough consideration, and they wind up paying the consequences.
CSM Magazine
OCTOBER 28, 2016
They are the result of building effective leadership capacity and an awareness and willingness to take the necessary steps in identify internal talent and nurture them into the leaders of tomorrow. Fosters innovation: Leaders at the top of the organization need to intentionally gather information from across the organization.
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