ClearAction

APRIL 18, 2020

Growth Through Customer Experience Action Lynn Hunsaker. Customer experience annuities are a compelling source of growth that is commonly overlooked. What bothers them bothers your company’s quest for growth: Customers’ negative word-of-mouth dilutes the value of your brand equity, marketing, PR and positive word-of-mouth.

Customer Experience 62

Customer Experience Customer centricity Accountability Surveys 62

ChurnZero

NOVEMBER 24, 2020

It’s not them , it’s you ,” says Anna Talerico of Arthur Ventures while handing out some hard truths to Customer Success leaders during her session “ When Customer Success Is a Second-Class Citizen ” at BIG RYG, ChurnZero’s annual Customer Success conference. Why is your Customer Success team underfunded, marginalized, and overlooked?

SaaS 59

SaaS Engineering Sales Coaching 59

Amity

APRIL 25, 2016

Alex curates the Customer Success Newsletter which is a weekly curated collection of 4 helpful articles from around the Customer Success community. Alex curates the Customer Success Newsletter which is a weekly curated collection of 4 helpful articles from around the Customer Success community. Alex Bakula-Davis. Alex McClafferty.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

Customer Guru

DECEMBER 13, 2017

In the startup world, customer experience has always been important because it ultimately leads to the growth or death of the startup. In a global customer experience study conducted by Oracle, it was found that while businesses want to be seen as CX leaders in their industry, they aren’t doing much about it.

Customer Experience 119

Customer Experience Chief Customer Officer Customer centricity Coaching 119

CrazyCall

APRIL 9, 2019

Customer growth, sales and innovation evangelist at Salesforce. Tiffani Bova is not only the global customer growth and innovation evangelist at Salesforce, she is a legend in tech sales. Then in 2016 she became one of the Top 50 Marketing Thought Leaders and joined the ranks of Inc. Those lists don’t include enough women.

Sales 133

Sales Consulting Consulting Coaching 133

ClearAction

AUGUST 16, 2019

Meaningful customer engagement requires that companies remain diligent, predictive and proactive”, reports a Forbes Insights and Pegasystems 2017 survey. Delivering on a data-driven, customer-led, individualized, real-time experience is no longer a point of differentiation — it is the baseline of engagement that customers expect.

Customer centricity 48

Customer centricity Marketing Best practices Upselling 48

Amity

NOVEMBER 28, 2018

Things I’ve done included developing the playbook and strategy, managing the people, really helping to coach and train my team, as well as working with the clients directly. How did you get started in Customer Success, and how has your path led you to your current role? Can you tell us about your responsibilities at Densify?

Coaching 106

Coaching SaaS Metrics Accountability 106

Answer Dash

APRIL 17, 2020

From ideas and definitions to practical tips on roles and processes, here’s how to supercharge your brand, secure long-term revenue, and evolve your company culture. Businesses everywhere are waking up to the value of customer experience and recognizing outstanding customer experience (CX) as a key ingredient to rising above the competition.

Customer Experience 66

Customer Experience Management Wireless Customer centricity 66

Answer Dash

APRIL 16, 2019

(This articles was originally published on CustomerThink as an exclusive column for CustomerThink Advisor ) Organizational agility — to profitably seize evolving opportunities and allay emerging threats — depends upon managers aligning daily decisions with core customers’ expectations and your corporate strategy.

Customer Experience 76

Customer Experience Chief Customer Officer Enterprise Journey mapping 76

Amity

AUGUST 5, 2016

As the VP of Customer Success here at Achievers, I oversee the CS team which consists of about 30 people in Toronto and San Francisco, with some employees working remotely across North America. As our company and customer portfolio grew, there were a lot of growth opportunities from a CS perspective, and I moved into a management role.

Enterprise 91

Enterprise Employee engagement Metrics Best practices 91

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Allison Pickens. Amarachi Ogueji. Anika Zubair. Anita Toth.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

C Space

SEPTEMBER 15, 2020

Our goal is to provide an up-to-the-minute source of information, inspiration and insight on brand moves as they happen. Our goal is to provide an up-to-the-minute source of information, inspiration and insight on brand moves as they happen. In early March we began reporting daily on how brands were dealing with Covid-19.

Sales 40

Sales Airlines Education Surveys 40

Comm100

JANUARY 14, 2016

In order to stay on top as an industry-leader, it is more important than ever that businesses recognize upcoming consumer service trends, and understand how to update their customer service strategies accordingly. Some of the trends discussed in this article may seem obvious, while others may seem a little more obscure.

Customer Service 0

Customer Service Self service Advertising Airlines 0

AWS Machine Learning

NOVEMBER 15, 2023

Llama 2 stands at the forefront of AI innovation, embodying an advanced auto-regressive language model developed on a sophisticated transformer foundation. It’s tailored to address a multitude of applications in both the commercial and research domains with English as the primary linguistic concentration.

Best practices 89

Best practices Chatbots Engineering Marketing 89