insights market-research 
Beyond Philosophy
DECEMBER 16, 2023
The Future of Customer Research Teams: Innovating for Success in 2024 and Beyond AI’s enthralling me these days, and it seems the world’s caught in the same spell. One realm set for a profound AI makeover is customer market research—a topic worth diving into since it’s likely on many of your radars too.
Beyond Philosophy
JANUARY 26, 2024
Customer research has some big problems. You might think the big problem with customer research is not asking the right questions. The biggest mistake people make in customer research is not doing it often enough. Frequently, clients hand me their most recent customer research—and it’s from seven years ago. Click here.
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Beyond Philosophy
APRIL 5, 2024
This episode explores why understanding customer motivations is essential for effective marketing and product design. While uncovering these motivations may not be intuitive, it is a worthwhile endeavor that can lead to powerful insights and better decision-making.
Beyond Philosophy
APRIL 11, 2024
Next, it’s interesting that Boehme thinks that many organizations struggle to understand how customers want to improve their lives and to translate these insights into an effective product, marketing, and sales strategy. This sequence is the classic features and benefits slant businesses often use in marketing. It is worth it.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Beyond Philosophy
MARCH 19, 2020
We encourage clients to research their customers all the time. Some of the research told us what we expected to hear, but some of the revelations might surprise you. We talked about this research in a recent podcast. You All Want Growth. The Majority of Companies Have a CX Team. This change is significant.
ShepHyken
AUGUST 31, 2023
When simply surviving in the saturated e-commerce market is a struggle, achieving business growth might just feel impossible. And when customers have a great experience with your brand, they tell their friends and family about it. This is called word-of-mouth marketing, and it’s one of your most valuable strategies for growth.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
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Even in today’s data-driven sales world, cold calling remains a fact of life for many go-to-market professionals. Fortunately, today’s sales leaders have a crucial advantage over their predecessors: market intelligence and outreach platforms that can warm up virtually any introduction.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
He will share with you: Market research on the shifting labor market. Employee/employer relationship insights to increase engagement. In this webinar, contact center expert Colin Taylor will discuss which trends will drive your organization into the future.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
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