Lumoa

SEPTEMBER 23, 2022

Recently, Lumoa organized a webinar about Insights where we talked about the challenges in identifying emerging trends, root causes, and how to properly close the loop with your customers. This interactive infographic presents excerpts from a webinar in which Garen (Product Marketing Mgr.) How to close the loop .

Marketing 83

Marketing 83

ShepHyken

FEBRUARY 3, 2020

Infographic] by Jennifer Hanford. Business2Community) Let’s talk about a few things to consider for gaining more insight into your customers’ “wish lists.” My Comment: Here’s a bonus… A short article and infographic about what customers really want. Do You Know What Your Customers Really Want?

Customer Service 289

Customer Service Entertainment Technology Customer Experience 289

Nicereply

SEPTEMBER 4, 2023

Fortunately, your Net Promoter Score (NPS) is a solid metric to combat the gray area, and understanding it will give you strong insights into your customers’ perception of your business. Average NPS by Industry The following infographic is provided by SatMetrix, the creator and owner of the NPS trademark.

Benchmark 105

Benchmark Surveys Employee engagement Metrics 105

ShepHyken

AUGUST 8, 2016

However, if you take the time to do so, I’m sure you’ll come up with some insights to help raise the level of your CX. Antavo) Well, after helping our customers build their loyalty programs, we’ve found the next 7 important steps to create a flawless loyalty program and put them into an infographic! But answering them is another story.

Customer Service 200

Customer Service Self service Call Center Customer Support 200

Peter Lavers

JUNE 18, 2018

In my role as a SAS collaborator and recognised influencer , I was recently sent the white paper “ Darkness of Digital Shadows ” and supporting infographic. The report got me thinking about the intention/reality gap of insight-driven marketing, and sparked a blog, which can be read at: . Infographic: [link].

Marketing 100

Marketing Analytics Customer Experience Customer centricity 100

ShepHyken

OCTOBER 3, 2016

Stan Phelps, the author of the “Goldfish” series of books, shares insights from Southwest airlines. 15 Reasons Your Customers Don’t Like You (Infographic) by Mary Shulzhenko. My Comment: Here is a short article and infographic that shares some common sense reasons why customers don’t like to do business with a company.

Airlines 309

Airlines Customer Service Customer retention Education 309

CX Global Media

AUGUST 7, 2018

INFOGRAPHIC – Accelerated Skill Development for Contact Center Supervisors. The infographic above provides insight into a blended learning journey framework that enables the skill development quality for supervisors to be improved. INFOGRAPHIC] Accelerated Skill Development for Contact Center Supervisors – Click to Tweet.

Contact Center 174

Contact Center Coaching Call Center Personalization 174

ShepHyken

APRIL 9, 2018

Jeannie Walters offers up some excellent insight into the power of feedback. How Chatbots Can Improve User Experience [Infographic] by Sophia Bernazzani. This short article and infographic have some interesting ideas on how to effectively use chatbots. All the feedback you get should be embraced as an opportunity to improve.

Customer Service 220

Customer Service Chatbots Feedback Consulting 220

Amity

JANUARY 27, 2016

For each of these core stages, there are 5 insights that can be applied. After reading the Five Rings of Buying Insight , it occurred to me that these insights could easily be applied to customer success. Your organization should be constantly thinking about your product, your prospects, your customers and these 5 insights.

SaaS 60

SaaS Personalization 60

ChurnZero

MARCH 30, 2021

As we are always on the lookout for new and interesting Customer Success resources, we thought we’d do a roundup of our favorite Customer Success infographics. . Topic: The six essential metrics you should be measuring for unparalleled insight into your Customer Success efforts. Why Customer Success Matters.

SaaS 98

SaaS Metrics Management Customer Service 98

NobelBiz

JANUARY 3, 2024

This article delves into these trends, offering insights and strategies for outbound call centers to stay ahead in an increasingly competitive environment. This presentation will provide you with actionable insights and strategies to leverage Bulk SMS within the A2P 10DLC framework effectively.

Call Center 105

Call Center Contact center software Contact Center Chatbots 105

ShepHyken

NOVEMBER 20, 2020

Here, you’ll learn five insightful tips to transform your eCommerce customer service by investing in your team. If some strategies need an explanation, illustrate them in a process infographic like the one. Investing in the team’s skills is a great way to start. Decide What “Amazing Customer Service” Means.

Customer Service 352

Customer Service Chatbots Education Feedback 352

Netomi

NOVEMBER 7, 2022

Infographic 1 (Costs, Performance & Business Impact): World’s Simplest Brands – [link]. Infographic 2 (Loyalty & Brand Experience): Experience Matters – [link]. Infographic 3 (Personalization & Speed of Resolutions): Accenture – [link]. Infographic 4 (Technology): Twilio – [link].

Customer Experience 52

Customer Experience Multichannel Telecommunications Advertising 52

CX Accelerator

FEBRUARY 2, 2020

I first wanted to understand a bit about the educational background of CX professionals and gain insight into their individual journeys to careers in CX. Infographic Courtesy of Erica Marois. It’s with that in mind that I surveyed the CX Accelerator community to gather input on the topic.

Customer Experience 320

Customer Experience Journey mapping Entertainment Engineering 320

C3Centricity

FEBRUARY 5, 2018

One of C3Centricity’s annual traditions is to publish a post which shares the best marketing infographics of the previous twelve months. Interestingly, many marketing infographics that have been shared in the past year are actually about content marketing. The Most Shared Marketing Infographics of 2017.

Marketing 48

Marketing Advertising Sales 48

ProProfs Blog

AUGUST 28, 2020

Effectively analyzing this treasure trove of data is crucial to give your employees valuable insights into customer behavior and identify the major trends prevalent in the market. Infographics: If you want to present your data in an easy to consume manner for your customers, infographics are your best option.

Surveys 158

Surveys Feedback Marketing Sales 158

GetFeedback

JULY 22, 2019

When done properly, a Voice of the Customer (VoC) program will give you real-time insight into your customers’ experiences. Infographic: Voice of the Customer Program. GetFeedback's Voice of the Customer Program Infographic Copy to Clipboard. Click here to access the free Voice of the Customer (VoC) program guide. .

Feedback 68

Feedback Customer Experience 68

Customer Experience Matters

FEBRUARY 8, 2018

It’s hard to keep up with everything that Temkin Group published in 2017, so we put together a couple of infographics to highlight some of the key data insights. The initial infographic examined CX efforts and ROI. In this infographic, we examine 12 factoids on CX ratings, people, and leadership. jpg format, in .pdf

Customer Experience 68

Customer Experience Employee engagement 68

Peter Lavers

JUNE 1, 2018

Welcome to guest blogger Josh Wardini, who makes a compelling case for live chat and introduces a great “101 reasons” infographic. Pain Points - What better way is there to get an insight into the mind of a customer than chat with her. That’s where live chat software comes in. Want to know more?

Wait times 100

Wait times Sales Customer Service Management 100

C3Centricity

DECEMBER 31, 2018

If you believe that you could be getting better support on your customer understanding and insight development, then these ten ideas will take you a long way to doing this in 2019. Top 10 Marketing Infographics to Smash 2018 (Inspiration for the Visual World). These are the most shared marketing infographics of 2017.

Journey mapping 83

Journey mapping Marketing Personalization Surveys 83

Win the Customer

MARCH 20, 2015

It takes the right combination of insights and actions that result in the positive bottom-line impact that supports revenue positive growth in an organization. Call Center Customer Experience Customer Service Infographic Management' Customer experience doesn’t happen by chance.

Customer Experience 144

Customer Experience Management Call Center Metrics 144

ShepHyken

APRIL 16, 2018

Brands That Use AI To Enhance Marketing (Infographic) 2018 by Karthik Reddy. My Comment: Here is a short article and infographic that describes how 16 brands – many of them recognizable – are using AI to fuel their marketing, but also to create a better customer experience. 16Best) We all know how marketing can enhance sales.

Customer Service 121

Customer Service Marketing Sales Customer Experience 121

Uniphore

NOVEMBER 11, 2021

This infographic illustrates how U-Analyze: Increases customer satisfaction and reduces churn Improves agent engagement and sales performance Saves time spent on calls and in after-call work Simplifies compliance and quality control . You can unsubscribe anytime. For more details, review our privacy policy.

Contact Center 52

Contact Center Surveys Sales Marketing 52

Beyond Philosophy

JUNE 14, 2016

Based on insights from the Temkin Group report’s State of CX Metrics, 2015, a recent LinkedIn infographic post by CXPA co-founder Bruce Temkin labeled customer experience metrics as “Immature, But Improving”. Michael Lowenstein, Ph.D., CMC Thought Leadership Principal, Beyond Philosophy.

Metrics 150

Metrics Customer Experience Consulting Consulting 150

Infinity

DECEMBER 19, 2019

So we’ve obsessionally analysed our own data to discover valuable insights that small businesses, who sell via the phone, absolutely need to know in order to succeed. For this infographic, we looked at a mix of SMB clients of ours, and put together the following results from over 130,000 calls. At Infinity, we’re data-driven.

52

52

Global Response

JANUARY 31, 2023

Read on to learn more, or download our simple infographic to keep on hand. This information provides insights into your business. The post Call Center Outsourcing Infographic: How To Outsource Your Call Center in 5 Simple Steps appeared first on Global Response. Start with a group of no more than 10 BPO call center options.

outsourcing 62

outsourcing Call Center Benchmark Interactive Voice Response 62

Noble Systems

FEBRUARY 10, 2021

It enables speech analytics to provide more and more precise insights on customers and processes. Infographic: Top 5 Customer Behavior Trends For Contact Centers. Although Artificial Intelligence (AI) has been around for a while it has really come into its own this past year.

Contact Center 98

Contact Center Gamification Self service Analytics 98

CX Accelerator

FEBRUARY 2, 2020

I first wanted to understand a bit about the educational background of CX professionals and gain insight into their individual journeys to careers in CX. Infographic Courtesy of Erica Marois. It’s with that in mind that I surveyed the CX Accelerator community to gather input on the topic.

Customer Experience 182

Customer Experience Journey mapping Entertainment Engineering 182

Liveops

DECEMBER 27, 2018

Insights Report] CCW Executive Report: Remote Agents. Click here for insights on how to balance AI and human touch for optimal CX. Infographic] Meet your new call center talent. That was the approach we took in creating an infographic to illustrate the story of dynamics that lead to sourcing great talent.

Contact Center 81

Contact Center Customer Service Call Center Virtual Agent 81

Enghouse Interactive

SEPTEMBER 29, 2020

Click on Image to access the full infographic ]. Infographic Sources: 12 [link]. Blog #1 of 4: The Customer Experience. Customer Perception = Their Reality. See how your organization can benefit from Super-Agents. Register Now : . 13 [link].

Interactive Voice Response 80

Interactive Voice Response Chatbots Self service Enterprise 80

Uniphore

OCTOBER 22, 2021

This infographic illustrates how Conversational AI: Help the IT help desk resolve issues faster by understanding employees’ real intent. By clicking here, you agree that Uniphore may send you industry insights, service updates, and other marketing communications. Offload interactions while accelerating resolution. Download Now.

Self service 40

Self service Analytics Feedback Marketing 40

BlueOcean

MARCH 13, 2020

Below you’ll find a handful of articles with insight to help you tailor your RFP process to your specific requirements, goals, and customer care scenarios. The 10 Most Important Contact Center RFP Questions – an Infographic. We put together this handy infographic with the top 10 RFP questions for finding the perfect outsourced partner.

Customer Care 62

Customer Care outsourcing Contact Center Metrics 62

Customer Experience Matters

JANUARY 18, 2018

It’s hard to keep up with everything that Temkin Group published in 2017, so we put together a couple of infographics to highlight some of the key data insights. This first infographic looks at CX efforts and the ROI of those activities. Here are links to download different versions of the infographic: Infographic: in .jpg

Customer Experience 46

Customer Experience 46

ShepHyken

JANUARY 15, 2018

My Comment: This short article and infographic was sent to me earlier this week. This short article has some of the basics that should be considered as you create the perfect survey that will give you the insights you need to deliver a better customer experience. If you cannot think of an innovative way to do so – we have the answer.

Customer Service 0

Customer Service Surveys Banking Marketing 0

ProProfs Blog

AUGUST 28, 2020

Effectively analyzing this treasure trove of data is crucial to give your employees valuable insights into customer behavior and identify the major trends prevalent in the market. Infographics: If you want to present your data in an easy to consume manner for your customers, infographics are your best option.

Surveys 78

Surveys Feedback Marketing Sales 78

Integrity Solutions

JUNE 18, 2021

Below we’ve aggregated 10 sales coaching articles, blogs and infographics various subject matter experts from across Integrity Solutions have published that demonstrate the importance and results of developing a culture of sales coaching in an organization. Seven Insights for Building a Sales Coaching Culture.

Coaching 98

Coaching Sales Transportation Employee engagement 98

Vistio

SEPTEMBER 30, 2021

Dr. Marcell Vollmer is one to watch on LinkedIn where he regularly posts thought-provoking and informative infographics and articles on digital transformation and CX. Her insights focus on helping enterprises and solution providers develop strategies to meet the escalating demands of today’s consumer and business customers.

Business Process Outsourcing 98

Business Process Outsourcing outsourcing Consulting Consulting 98