CSM Magazine

APRIL 16, 2024

In this article, we provide some insights into how online casinos can deliver outstanding customer support. Embracing Technology for Enhanced Customer Support Customer support is constantly advancing with technologies such as: AI powered chatbots AI-powered chatbots are transforming the gaming industry.

Customer Support 52

Customer Support Entertainment Chatbots Self service 52

Beyond Philosophy

MAY 24, 2017

The last time I went to an American baseball game, the food cost more than my ticket. Ballparks from San Diego to Cleveland have upped their food game over the past couple of years to include more local foods, partnering with local restaurants and breweries to offer things that fans might actually look forward to eating.

Consulting 344

Consulting Consulting Customer Experience 344

CSM Magazine

JANUARY 2, 2024

Harnessing the power of data gives casinos valuable insights into customer preferences, behaviors, and trends. Data points to consider include gambling preferences, spending patterns, frequency of visits, preferred games, and feedback. It enables them to tailor their services to individual high rollers.

Analytics 52

Analytics Entertainment Customer Service Benchmark 52

Fonolo

MAY 10, 2023

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Consider attending an industry event if you’d like to sharpen your management and customer service skills. You’ll be glad you did!

Contact Center 87

Contact Center Healthcare Call Center Technology 87

CSM Magazine

FEBRUARY 20, 2024

Recent insights from Allagent reports suggest that bettors are increasingly valuing quick, efficient and personalized customer interactions. Integration of cutting-edge technology The sports betting industry is harnessing the power of technology to revolutionize customer service.

Technology 52

Technology Customer Service Analytics Chatbots 52

VirtualPBX

APRIL 2, 2024

Enter VirtualPBX Contact Center , a game-changing solution meticulously crafted to cater to the myriad demands of modern enterprises. ACD Queues Pro empowers you to monitor vital call metrics such as volume and wait times, while also providing insights into agent performance.

contact center solutions 98

contact center solutions Contact Center CRM Analytics 98

Outsource Consultants

FEBRUARY 26, 2024

This could be a huge game changer as you’re able to now leverage the same agent to manage so many more languages through translation technology. But it’s about how it impacts our BPO partners, helping them elevate their game through digital transformation. Sharing my insights to find their perfect match is what I love.

Call Center 67

Call Center outsourcing Customer Service Consulting 67

24-7 InTouch

AUGUST 8, 2023

In the rapidly evolving gaming industry, one factor stands out as a key differentiator: the quality of the player experience. With gamers becoming increasingly discerning, it’s crucial for gaming brands to prioritize a player-centric approach in order to show players they are heard and valued.

Feedback 52

Feedback Chatbots Surveys Analytics 52

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. Stay tuned as I dive into how Oracle EPM is revolutionizing the game for stadiums, making every event a win-win for everyone involved. Gone are the days when preparing financial reports was a bottleneck.

Entertainment 52

Entertainment Finance Consulting Consulting 52

VirtualPBX

OCTOBER 19, 2023

Every entrepreneur, whether seasoned or aspiring, understands the importance of having access to valuable resources, insights, and strategies. In our relentless pursuit of supporting businesses across diverse industries , we are thrilled to announce a game-changing initiative: the introduction of our Playbooks.

Real estate 105

Real estate Finance Marketing Enterprise 105

Interactions

MARCH 28, 2024

Is it possible to navigate the strategic crossroads between pursuing quick wins and aiming for game-changing nirvana? There’s a strategic dilemma of opting for low-hanging fruit to establish credibility and the need to deliver immediate results versus investing in experimental, game-changing advancements for long-term success.

Surveys 62

Surveys Customer centricity Contact Center Chatbots 62

Comm100

NOVEMBER 15, 2023

The gaming industry is an ever-evolving behemoth, with innovations, user demographics, and technologies constantly shifting. In this deep dive, we’ll uncover the top 10 challenges gaming companies face and explore how an omnichannel approach—infused with AI and personal touchpoints—can be the game-changer the industry needs.

Entertainment 45

Entertainment Chatbots Personalization Technology 45

CSM Magazine

AUGUST 17, 2023

As a centralized source of information and evaluation, expert and user review platforms are powerful tools for users and businesses in various industries. Diverse review platforms span various industries Review platforms are essential online tools that showcase reviews and ratings provided by both experts and users.

Automotive 52

Automotive Feedback Surveys Marketing 52

24-7 InTouch

JUNE 26, 2023

Gaming has evolved from a mere hobby to a global phenomenon, captivating millions of players worldwide. With an industry that generates billions in revenue each year, the focus on gamers’ experience has never been more crucial. Personalization and Customization One size does not fit all when it comes to gaming experiences.

Best practices 52

Best practices Feedback Technology Surveys 52

Comm100

OCTOBER 31, 2023

While attracting new players is essential, encouraging them to stay engaged and spending is the real game-changer. We’ve delved deep into the industry’s dynamics to provide four strategies that not only captivate players, but ensure they’re engaged, satisfied, and returning for more.

Chatbots 62

Chatbots Personalization 62

CSM Magazine

APRIL 18, 2024

billion by 2029, according to Fortune Business Insights and Markets and Markets. What makes CPaaS a game-changer is its flexibility and scalability. How Businesses Are Using CPaaS From healthcare to retail, industries are leveraging CPaaS to improve customer engagement and operational efficiency.

Interactive Voice Response 52

Interactive Voice Response Healthcare Chatbots Consulting 52

CSM Magazine

MARCH 1, 2024

Imagine it as employees strategically claiming bonuses or playing their favorite casino games for free, enhancing their skills. Similar to customers playing at online casinos without any upfront cost through free games and bonuses, employee training programs supported by the company, provide a comparable avenue for skill enhancement.

Feedback 52

Feedback Technology Management 52

CSM Magazine

MARCH 15, 2024

Over the past year, Sabio Group has been working closely with Avaya to help companies across industries unlock the full potential of the Avaya Experience Platform (AXP). With advanced analytics seamlessly built into AXP, agents have the tools to turn insights into action, executing on a vision of unparalleled customer care.

Customer Experience 52

Customer Experience Virtual Agent Healthcare Cloud contact 52

ShepHyken

FEBRUARY 10, 2020

The author gives us a little history and some current insights into what we need to do in the digital age of customer service. How B2B Companies Can Up Their Customer Experience Game Based on Insights from Nicholas Caffentzis. Top 10 Customer Satisfaction Quotes By Leading Industry Experts! Back in the 1960s.

Customer Service 258

Customer Service B2B Customer retention B2C 258

TeamSupport

DECEMBER 20, 2023

Provide Proactive Support Anticipating customer needs before they arise is a game-changer in the world of customer support. In 2024, businesses should focus on proactive support strategies, such as predictive analytics and AI-driven insights, to identify potential issues and address them before customers even realize there's a problem.

Customer Support 108

Customer Support Feedback Chatbots CRM 108

AWS Machine Learning

NOVEMBER 3, 2023

An example was witnessed by Frankfurt’s fans in May 1971, during a high-stakes game against Kickers Offenbach when he unveiled a masterclass. Struck during the fifty-first minute of the game from a distance of 18 meters, the ball soared past Adler, leaving him motionless, and bulged the net, making the score 2:0.

Metrics 89

Metrics Telecommunications Consulting Consulting 89

JustCall

JUNE 28, 2023

CCW 2023 brought together professionals from across sectors and industries to delve into the revolutionary changes in the contact center. The event served as a catalyst for inspiring and insightful conversations, shedding light on the emerging role of AI and other innovations that are driving the industry forward.

Contact Center 52

Contact Center contact center workforce contact center solutions Engineering 52

24-7 InTouch

FEBRUARY 2, 2023

WINNIPEG, MB – FEBRUARY 2, 2023 – IntouchCX, a leader in contact center and technology solutions, announced today it has joined the Fair Play Alliance , a global coalition of gaming professionals and companies committed to developing quality games and safe online communities.

Education 52

Education Best practices Consulting Consulting 52

ShepHyken

JUNE 18, 2021

Customer service is an industry meant for people with high emotional intelligence, excellent listening skills, and patience. Staying agile in the midst of a customer complaint or a quality-control issue will allow you to brush yourself off and get back into the game. Hire and Train Experienced Customer Service Staff.

Scripts 362

Scripts Customer Service Personalization 362

SmartAction

DECEMBER 8, 2023

It was a game-changer. Productivity per agent increased by approximately 30%, and the contact center began to see a higher ROI on each agent’s work reflecting industry findings where agent productivity was enhanced by up to 50% post AI implementation. Alex watched as their team transformed, becoming more efficient and engaged.

Virtual Agent 77

Virtual Agent Contact Center Upselling Interactive Voice Response 77

AWS Machine Learning

JUNE 22, 2023

is the leading cross-platform global game company that provides gambling products and services. Utilizing data streamed through LnW Connect, L&W aims to create better gaming experience for their end-users as well as bring more value to their casino customers. Headquartered in Las Vegas, Light & Wonder, Inc.

Automotive 82

Automotive Engineering Metrics Finance 82

CX Global Media

APRIL 27, 2017

The concept of using game mechanics to attract and retain customers in the consumer space is commonplace and many tools have been developed. But can game mechanics and adding gamification to the contact center deliver your win? Watch Brett Brosseau share insight into winning with call center gamification. Clic k to Tweet.

Gamification 227

Gamification Call Center Morale Contact Center 227

CSM Magazine

APRIL 22, 2024

The music industry has witnessed a seismic shift with the advent of digital distribution. For example, getting your music to Spotify with the help of tools like DistroKid is a game-changer for both artists and fans. Fans now have a virtual backstage pass, offering them insights into the blood, sweat, and tears that go into every beat.

Customer Experience 52

Customer Experience Wireless Analytics Personalization 52

Lumoa

FEBRUARY 14, 2024

Benchmark Against Competitors Competitive analysis is also highly insightful during a CX audit. There’s always something to be learned from your industry peers, especially if they enjoy the support of a large customer base. More Data-Driven Analytics Advanced analytics is enhancing the CX industry.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

NobelBiz

NOVEMBER 6, 2023

In this article, we delve deep into the extraordinary ways intelligent automation is revolutionizing call centers and explore how NobelBiz’s cutting-edge solutions can enhance and amplify these game-changing benefits. Automation and Data Quality With the advent of AI, the integration of intelligent automation has become a game-changer.

Call Center 105

Call Center Interactive Voice Response Customer Service Contact Center 105

TechSee

JUNE 16, 2022

If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. His recent piece on why Companies Can’t Afford to Leave Customer Insights on the Table is a must read!

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Totango

NOVEMBER 15, 2023

out of 10 and more than 397 reviews on the site, Totango earned its spot as the best of the customer success software category thanks to testaments from our customers across industries and market segments. “ We love data-driven insights. What our customers are saying With a trScore of 8.1 The bomb in customer success software!

Enterprise 112

Enterprise Best practices Feedback Education 112

CSM Magazine

NOVEMBER 3, 2023

In today’s hyper-competitive and ever-evolving online sports betting industry, it has never been more important for platforms to provide the best customer support services possible. Gaining Insights through Market Research In the sport betting game, there’s no room for error and there’s also no time to lose.

Gamification 52

Gamification Entertainment Analytics Customer retention 52

Expivia

FEBRUARY 15, 2024

Enlighten Actions: Beyond Analytics Enlighten Actions represents a significant advancement in AI-driven analytics, providing unprecedented insights into customer interactions and agent performance. Studio Goes Web-Based: The move to a web-based environment for Studio is a game-changer, streamlining workflows and enhancing collaboration.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

COPC

APRIL 1, 2024

Operational efficiency technologies extend to applications that provide real-time analytics, prompts, and AI-driven tools for insights and reporting. At the same time, the digital ecosystem is broadening the scope and impact of these technologies across various industries.

Customer Experience 89

Customer Experience Gamification Benchmark Chatbots 89

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. AI is Ideal for the CX Industry The CX industry is embracing custom AI solutions for compelling reasons, and it’s no surprise why. Nexcom A/S and COPC Inc.

Customer Experience 114

Customer Experience Analytics Technology Average Handle Time 114