Top 5 Customer Service & CX Articles for Week of January 8, 2024
ShepHyken
JANUARY 7, 2024
Each week, I read many customer service and customer experience articles from various resources. My Comment: Let’s kick off this week’s “Top Five” with a trends report from Deloitte. The first trend that caught my eye had to do with paid loyalty programs. I’m often asked to define customer centricity.
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