AWS Machine Learning

NOVEMBER 22, 2023

Building a production-ready solution in the cloud involves a series of trade-offs between resources, time, customer expectation, and business outcome. The AWS Well-Architected Framework helps you understand the benefits and risks of decisions you make while building workloads on AWS.

Best practices 82

Best practices Metrics Feedback Enterprise 82

AWS Machine Learning

JULY 7, 2022

In this post, we review the best practices for developing and deploying Amazon Lex bots, enabling you to streamline the end-to-end bot lifecycle and optimize your operations. You familiarized yourself with Amazon Lex , built a prototype, and did a few trial interactions with the bot. Development.

Best practices 74

Best practices Metrics APIs Accountability 74

TechSee

DECEMBER 11, 2018

Contact center leaders have now come to terms with the need for integrated cloud-based platforms that properly connect consumers, the enterprise and its representatives. However, aside from short term ROI, improving your call center customer experience strategy requires careful consideration for the long term as well.

Call Center 182

Call Center Customer Experience Self service Contact Center 182

AWS Machine Learning

NOVEMBER 16, 2023

Amazon SageMaker provides purpose-built tools for machine learning operations (MLOps) to help automate and standardize processes across the ML lifecycle. This is a joint blog with AWS and Philips. Philips is a health technology company focused on improving people’s lives through meaningful innovation.

Healthcare 86

Healthcare Government Engineering APIs 86

AWS Machine Learning

MAY 25, 2023

Infogain works with OCX Cognition as an integrated product team, providing human-centered software engineering services and expertise in software development, microservices, automation, Internet of Things (IoT), and artificial intelligence. Spectrum AI is a predictive (generative) CX analytics platform for enterprises.

Analytics 64

Analytics Engineering Accountability Enterprise 64

AWS Machine Learning

MARCH 13, 2023

It is critical for the VMware Carbon Black team to design and build a custom end-to-end MLOps pipeline that orchestrates and automates workflows in the ML lifecycle and enables model training, evaluations, and deployments. We discuss what we achieved so far, further enhancements to the pipeline, and lessons learned along the way.

Engineering 81

Engineering APIs Metrics Management 81

Sykes

FEBRUARY 24, 2021

Five years ago, we were easily amazed by automated IVRs that resolved relatively simple issues. Cloud Technology. Let us dive into cloud contact center platforms, referring to them as CCPs from here on out. be dazzled by new technology that allows us to combine more than one customer contact channel. Traditional Approach.

Cloud contact 52

Cloud contact Technical Support Interactive Voice Response Analytics 52

Calltools

JANUARY 19, 2022

Not only does it facilitate call handling, but this technology can automate many of the tasks associated with live chat. This gives agents additional insights into the customer lifecycle. The phone rings. An agent answers and resolves a customer’s problem. It might seem simple, but lots of factors influence this process.

Contact Center 52

Contact Center Interactive Voice Response Chatbots Abandon rate 52

Totango

APRIL 2, 2019

Here are the five steps you must complete when charting the customer journey: Determine the stages of the customer lifecycle. Automate tasks. Determine the Stages of the Customer Lifecycle. From the moment a customer buys your product or subscribes to your service, they’ve chosen to take a journey with your brand.

Journey mapping 105

Journey mapping Upselling Accountability Feedback 105

Sykes

MARCH 5, 2019

This ranking acknowledges SYKES’ operational excellence as well as a series of recent strategic acquisitions and partnerships that redefine the company as a digital customer experience powerhouse, including becoming the first call-center provider with significant automation capability.

Marketing 75

Marketing Technical Support Enterprise Transportation 75

JustCall

APRIL 5, 2023

The need for customer success management is fairly new and fast becoming pertinent. With an increasing number of B2B and B2C companies switching to subscription-based models, businesses are facing new challenges. These include the need to create value for customers on a recurring basis as well as lowering the switching costs for customers.

Management 52

Management CRM Analytics Customer retention 52

TechSee

JANUARY 2, 2019

Whirlpool, a global leader in smart appliances, shares insights from their global survey. A gathering place for the world’s top business leaders and pioneering thinkers, this year’s event focuses on n an important theme: resilience. CES 2019 Smart Home Sessions Not to be Missed. Executive One-on-One with Whirlpool & CTA.

Entertainment 174

Entertainment Surveys Technology Education 174

JustCall

DECEMBER 7, 2022

Sales analytics is the process of generating actionable insights from the sales data. But you don’t know how and where to start. Well, there are sales metrics and sales analytics software to take you closer to goals. Read on to know how to track and improve your sales performance by using the right metrics and analytical tools.

Analytics 52

Analytics Sales CRM Metrics 52

AWS Machine Learning

OCTOBER 1, 2022

Today we’re already witnessing the potential of technology to revolutionize the understanding of football. xGoals quantifies and allows comparison of goal scoring potential of any shooting situation, while xThreat and EPV models predict the value of any in-game moment. Enter the new Bundesliga Match Fact: Win Probability. How does it work?

Telecommunications 77

Telecommunications Consulting Consulting Big data 77

TeamSupport

OCTOBER 8, 2020

We conclude this series with Part 3, where Eric offers insight into the competitive market and what makes TeamSupport different. TeamSupport is the only B2B customer support software solution to offer a Private Cloud to enterprise accounts. that give it a competitive edge?

B2C 59

B2C B2B Enterprise CRM 59

Quadient

JULY 25, 2022

It enables businesses to gain insights to help them focus on what matters most to their customers. It enables businesses to gain insights to help them focus on what matters most to their customers. Choose a cloud-based mapping tool to create collaborative journey maps. What is customer journey software useful for?

Journey mapping 52

Journey mapping Enterprise Multichannel Personalization 52

InGenius

DECEMBER 19, 2019

With 2019 coming to a close, Upland Software raised a toast to the team and took a retrospective look at the successes of the past year. It was also a year of transformation and innovation. It was also a year of transformation and innovation. Read on to catch up on the highlights of the leadership and growth that we experienced over the year.

Contact Center 98

Contact Center Customer centricity Enterprise Finance 98

CSM Magazine

DECEMBER 15, 2020

Moving to a cloud-based WFM application gives supervisors and resource planners the control and visibility they need when teams are working remotely. Certainly, at Calabrio we have seen how COVID-19 has triggered extreme opportunities and challenges for contact centres. Beware of spreadsheets and long live strategic resource planners.

Management 52

Management Schedule adherence Gamification At home agents 52

AWS Machine Learning

APRIL 22, 2024

It provides examples of use cases and best practices for using generative AI’s potential to accelerate sustainability and ESG initiatives, as well as insights into the main operational challenges of generative AI for sustainability. A Gartner, Inc. Within this context, you can use generative AI to advance your organization’s ESG goals.

Best practices 109

Best practices Benchmark Transportation Engineering 109

Callminer

AUGUST 1, 2017

To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

NOVEMBER 15, 2023

AutoML allows you to derive rapid, general insights from your data right at the beginning of a machine learning (ML) project lifecycle. Understanding up front which preprocessing techniques and algorithm types provide best results reduces the time to develop, train, and deploy the right model. For Elastic Inference , choose none.

Scripts 85

Scripts Best practices Accountability Engineering 85

AWS Machine Learning

NOVEMBER 22, 2023

Customers across all industries run IDP workloads on AWS to deliver business value by automating use cases such as KYC forms, tax documents, invoices, insurance claims, delivery reports, inventory reports, and more. This post focuses on the Sustainability pillar of the IDP custom lens.

Automotive 86

Automotive Best practices Management Technology 86

Comm100

MAY 20, 2022

Thanks to the development of technology, consumers expect fast, accessible, and accurate support all day, every day. The burden now firmly sits with organizations of all sizes and industries to match these expectations – or lose out on business. When today’s customers reach out for support, they want support anytime, anywhere, effortlessly.

Wait times 72

Wait times Benchmark Sales Personalization 72

Amity

OCTOBER 15, 2014

And congratulations on your first foray into the Customer Success Market – a game changer for cloud companies, of which you are considered a pioneer. In a subscription business over 80% of revenue comes after the close – further down the funnel, at different stages of the customer lifecycle. Does anyone else see the irony?

Marketing 48

Marketing SaaS CRM Analytics 48

aircall

FEBRUARY 19, 2021

Your customer satisfaction score is an automated survey tool that asks customers to gauge their satisfaction after they’ve used a product, received customer support, or had some other type of interaction with your company. CSAT is a term that’s used frequently in marketing. What Is a CSAT (Customer Satisfaction Score)? What is a CSAT score?

Surveys 62

Surveys Benchmark Best practices Construction 62

CSM Magazine

AUGUST 18, 2022

DevOps teams can now speed up and validate Amazon Connect cloud contact center migrations with comprehensive end-to-end WebRTC testing capabilities from Hammer. John D’Anna, President of Hammer. Not only that, it also empowers agents to provide better customer experiences, wherever they are located.

Interactive Voice Response 10

Interactive Voice Response Contact Center Self service Healthcare 10

AWS Machine Learning

MARCH 27, 2024

It means evaluating all aspects of a team’s performance, with a focus on continuous improvement, and it applies just as much to mainframe as it does to distributed and cloud environments—maybe more. In software engineering, there is a direct correlation between team performance and building robust, stable applications.

Enterprise 86

Enterprise APIs Metrics Engineering 86

AWS Machine Learning

NOVEMBER 15, 2023

Solution requirements Principal provides investment services through Genesys Cloud CX, a cloud-based contact center that provides powerful, native integrations with AWS. They are processing data across channels, including recorded contact center interactions, emails, chat and other digital channels.

Analytics 109

Analytics Interactive Voice Response Average Handle Time Contact Center 109

AWS Machine Learning

JUNE 15, 2022

Edge is a term that refers to a location, far from the cloud or a big data center, where you have a computer device (edge device) capable of running (edge) applications. ML@Edge is important for many scenarios where raw data is collected from sources far from the cloud. Poor or non-existing connectivity to the cloud.

Transportation 75

Transportation APIs Big data Wireless 75

Totango

MAY 30, 2019

Totango was named the winner of two Silver Stevie American Business Awards including “Most Innovative Tech Company of the Year – Up to 2,500 Employees” and “Cloud Application / Service”. Totango Spark empowers enterprises to extract actionable insights from data across the customer lifecycle to quickly drive long-term business results.

Technology 12

Technology Education Enterprise Upselling 12

AWS Machine Learning

MARCH 22, 2023

Snowflake is a cloud data platform that provides data solutions for data warehousing to data science. Snowflake is an AWS Partner with multiple AWS accreditations, including AWS competencies in machine learning (ML), retail, and data and analytics. Finally, we show how to export the data flow and train a model using SageMaker Autopilot.

APIs 79

APIs Engineering Analytics Scripts 79

Totango

SEPTEMBER 22, 2022

Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. First, we’ll define SaaS tools and explain how they connect with your customer lifecycle. Software-as-a-Service tools are apps that are hosted remotely and accessed through the cloud rather than installed on-premise.

SaaS 71

SaaS CRM Advertising Analytics 71

AWS Machine Learning

AUGUST 8, 2022

By deploying a variety of edge IoT devices such as cameras, thermostats, and sensors, you can collect data, send it to the cloud, and build machine learning (ML) models to predict anomalies, failures, and more. In this post, you learn how to answer all these questions and build an end-to-end solution for automating your ML@Edge pipeline.

Management 82

Management Accountability Engineering Scripts 82

AWS Machine Learning

NOVEMBER 22, 2023

Building a production-ready solution in the cloud involves a series of trade-offs between resources, time, customer expectation, and business outcome. This includes the ability to operate and test the full IDP workflow and its total lifecycle. This post focuses on the Reliability pillar of the IDP solution.

Best practices 79

Best practices APIs Accountability Enterprise 79

SmartKarrot

FEBRUARY 22, 2022

The popularity of augmented analytics is because it adds value to the analytics lifecycle, insight delivery, and the entire process of data preparation, and analysis. Augmented Analytics is an automated system that gathers and analyses data. Here are the FAQs – 1. What is Augmented Analytics?

Analytics 10

Analytics Multichannel Construction Technology 10

AWS Machine Learning

APRIL 12, 2023

As the lifeline of the airports, a BHS is a linear asset that can exceed 34,000 meters in length (for a single airport) handling over 70 million bags annually, making it one of the most complex automated systems and a vital component of airport operations. This infrastructure is one of the key functions of successful airport operations.

Analytics 79

Analytics Management Metrics Technology 79

CSM Magazine

MAY 9, 2022

Therefore, advanced features like automated HR software solutions can be applicable depending on your chosen HR platform. Creating a recruitment procedure and automating correspondence. An HR manager has more responsibilities between hiring, onboarding, compiling, and scheduling. What can an HR platform do? Producing graphs and charts.

Management 10

Management Self service Finance Analytics 10