AWS Machine Learning

OCTOBER 5, 2023

Artificial intelligence (AI) and machine learning (ML) have seen widespread adoption across enterprise and government organizations. Processing unstructured data has become easier with the advancements in natural language processing (NLP) and user-friendly AI/ML services like Amazon Textract , Amazon Transcribe , and Amazon Comprehend.

Benchmark 94

Benchmark Best practices Metrics Government 94

AWS Machine Learning

NOVEMBER 7, 2023

Without continued learning, these models remain oblivious to new data and trends that emerge after their initial training. Instead of relying solely on their pre-trained knowledge, RAG allows models to pull data from documents, databases, and more. The model then skillfully integrates this outside information into its generated text.

Enterprise 92

Enterprise APIs Engineering Accountability 92

AWS Machine Learning

SEPTEMBER 6, 2023

Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music. It’s powered by large language models (LLMs) that are pre-trained on vast amounts of data and commonly referred to as foundation models (FMs).

Enterprise 93

Enterprise APIs Real estate Construction 93

AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. Financial organizations generate, collect, and use this data to gain insights into financial operations, make better decisions, and improve performance.

Marketing 99

Marketing APIs Engineering Analytics 99

TechSee

DECEMBER 11, 2018

They are willing to sacrifice their privacy by sharing their data in exchange for these personalized experiences. As part of the journey toward complete digital transformation , these platforms easily store, share and process the constant flow of data streaming through the contact center. Technologies: Data Analytics, AI, AR solutions.

Call Center 182

Call Center Customer Experience Self service Contact Center 182

AWS Machine Learning

OCTOBER 18, 2023

Purina used artificial intelligence (AI) and machine learning (ML) to automate animal breed detection at scale. The solution focuses on the fundamental principles of developing an AI/ML application workflow of data preparation, model training, model evaluation, and model monitoring.

APIs 92

APIs Metrics Consulting Consulting 92

NobelBiz

MARCH 12, 2024

It leverages a centralized data source to provide consistent interactions throughout the customer journey. By breaking down silos and integrating data from various touchpoints, Unified CXM enables businesses to meet customers where they are and anticipate their needs effectively. Enables quick service on the platform of their choice.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

NobelBiz

JANUARY 23, 2024

We’ll offer valuable insights, actionable strategies, and best practices to transform your contact center’s customer support and skyrocket customer satisfaction. Key features of CSaaS include integrated technology solutions, skilled support teams, and data-driven insights, all aimed at optimizing customer interactions.

Customer Support 52

Customer Support Contact Center contact center solutions outsourcing 52

AWS Machine Learning

JULY 25, 2023

With recent advancements in generative AI , there are lot of discussions happening on how to use generative AI across different industries to solve specific business problems. Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music.

APIs 78

APIs Healthcare Accountability Engineering 78

AWS Machine Learning

NOVEMBER 27, 2023

Generative artificial intelligence ( generative AI ) models have demonstrated impressive capabilities in generating high-quality text, images, and other content. However, these models require massive amounts of clean, structured training data to reach their full potential. Clean data is important for good model performance.

Engineering 72

Engineering APIs Big data Accountability 72

JustCall

AUGUST 7, 2023

Artificial Intelligence, or AI, as it is commonly known, is everywhere. AI tools like ChatGPT, Dall-E2, and Lumen5 are on the stakeholder’s agenda. Despite how actively businesses want to use custom AI solutions, they are still weary of its (possible) negative impact. But First, What is AI?

Chatbots 52

Chatbots Enterprise Finance Government 52

AWS Machine Learning

AUGUST 2, 2023

Amazon Kendra supports a variety of document formats , such as Microsoft Word, PDF, and text from various data sources. Generative AI (GenAI) can be helpful in generating the metadata automatically. This solution can also be customized and scaled to meet the needs of different applications and industries.

Enterprise 70

Enterprise Healthcare APIs Big data 70

JustCall

AUGUST 8, 2023

Artificial Intelligence (AI) in the supply chain for products has the potential to revolutionize and streamline the industry, bringing unprecedented efficiency and effectiveness. By accurately forecasting market trends and analyzing data, AI algorithms can optimize service levels, reduce transportation costs, and ultimately save money.

Transportation 52

Transportation Chatbots Engineering Enterprise 52

JustCall

AUGUST 8, 2023

However, given how Artificial Intelligence (AI) has made a disruptive and groundbreaking entry, it is hard to deny how it can change the face of real estate as we know it. Here is a detailed report on using AI in real estate. Using AI in Real Estate: The What, When, and Why? First things first, what is AI in real estate?

Real estate 52

Real estate Chatbots Marketing Sales 52

Global Response

FEBRUARY 26, 2024

From robust customer relationship management (CRM) systems to AI chatbots, technology has transformed customer service into a more efficient, accessible, and personalized experience. Advanced data analytics and CRM systems enable businesses to collect customer data and personalize communication.

Call Center 62

Call Center Customer Service outsourcing CRM 62

Select VoiceCom Blog

JUNE 13, 2023

Artificial intelligence (AI) is revolutionising different industries worldwide. AI technologies are transforming business operations, from chatbots providing instant customer support to intelligent data analytics improving decision-making. In fact, 64% of business owners believe AI can enhance customer relationships.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Chatbots Best practices 52

JustCall

MARCH 28, 2023

Sales leaders need to focus on building a customer-centric culture within their organization and invest in training and resources to ensure that their teams can deliver a positive customer experience. Many sales leaders are investing in technology that helps reps streamline workflows and provide valuable insights into customer behavior.

Analytics 52

Analytics Sales Customer centricity Technology 52

TechSee

OCTOBER 13, 2020

In fact, remote video support can be provided by technicians – even 3rd party technicians – working from any location: a back office, home (WFH mode), or vehicle (drop and go mode). Improve scheduling with AI. This makes it possible to address any issues before they cause damage and require technician dispatches.

Contact Center 202

Contact Center outsourcing Surveys Wait times 202

SharpenCX

FEBRUARY 24, 2023

There are a few key ways to provide hyperpersonalized service at scale: Get to know your customers through your data. How to Hyperpersonalize Customer Experiences Use data to understand your customers Make use of technology Support your agents Meet customers where they are Let’s take each of these a step further.

Banking 76

Banking Personalization Customer Experience Chatbots 76

AWS Machine Learning

DECEMBER 12, 2022

Amazon Comprehend is a natural language processing (NLP) service that uses machine learning (ML) to discover insights from text. JumpStart also provides other resources like notebooks, blogs, and videos. Data and location – The example notebook provides you sample data and S3 locations.

APIs 74

APIs Accountability Enterprise Metrics 74

JustCall

AUGUST 8, 2023

Using AI in education has incredible transformative potential—only if used correctly. At the moment, there are a lot of ifs and buts when it comes to implementing AI in a field that’s intrinsically ethical and disciplined. Importance of AI in Education Many view the role of AI in education as being restricted to conducting tests.

Education 52

Education Chatbots Coaching Best practices 52

AWS Machine Learning

NOVEMBER 2, 2022

IDP helps transform structured, semi-structured, and unstructured data from a variety of document formats into actionable information. Processing unstructured data has become much easier with the advancements in optical character recognition (OCR), machine learning (ML), and natural language processing (NLP). Solution overview.

Construction 71

Construction APIs Government Enterprise 71

Hodusoft

APRIL 14, 2022

Understanding Customer Service Experience Outcomes Through Data. Data plays a significant role in their services as call and contact center software can derive actionable insights from the data collected through thousands of customer interactions every day. .

Customer Service 59

Customer Service Contact center software contact center solutions Contact Center 59

Nicereply

APRIL 5, 2023

AI-powered solutions are, and shaping a new era of personalized, seamless, and efficient interactions. Let’s dive into how AI transforms the customer experience and all factors that influence it. Uber : Uber’s platform leverages AI in its customer service segment to offer effective chatbot assistance with various requests.

Customer Experience 59

Customer Experience Interactive Voice Response Chatbots Real estate 59

AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. For example, you can use the connector to extract standardized study information from protocols stored in Vault RIM and expose it downstream to medical analytics insight teams.

APIs 71

APIs Healthcare SaaS Engineering 71

AWS Machine Learning

JULY 29, 2022

Organizations across various industries are using artificial intelligence (AI) and machine learning (ML) to solve business challenges specific to their industry. For example, in the financial services industry, you can use AI and ML to solve challenges around fraud detection, credit risk prediction, direct marketing, and many others.

Government 76

Government Banking Analytics Accountability 76

TechSee

AUGUST 14, 2023

Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events. He is currently the Strategy & Optimization Czar at Call Design North America (CDNA), the leader in workforce management solutions for contact centers.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Enghouse Interactive

FEBRUARY 9, 2021

Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes . In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. Back office support.

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

Fonolo

NOVEMBER 17, 2020

AI is here to stay. AI has been a growing trend in contact centers and customer service providers for a couple of years now, but in 2020 we’re expecting to see it come to the fore. This year, contact centers will see an increase in the number of implementations for performance management solutions.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

3CLogic

APRIL 6, 2021

In this 3CLogic Fireside Chat video, Observe.AI's Co-founder and Chief Revenue Officer, Sharath Keshava Narayana , uncovers the power of Natural Language Processing (NLP) and Natural Language Understanding (NLU) to reveal how organizations are using voice solutions to enable digital transformation and revolutionize the customer service experience.

Real estate 52

Real estate Contact Center Virtual Agent Enterprise 52

Global Response

MARCH 27, 2023

As the recent data highlights: 86% of customers would leave a brand they were previously loyal to after just a few bad experiences, with 62% saying just one bad experience is enough to dissuade their loyalty. These four attributes are core components of any good customer service solution—but in a competitive market, good isn’t always enough.

Customer Service 62

Customer Service Chatbots Self service Personalization 62

AWS Machine Learning

MARCH 29, 2023

AIDA is a web-based platform that allows program managers and evaluators to expand their evidence base by searching existing data in a smarter, more efficient, and innovative way to produce insights and lessons learned. The challenge The IEO is the custodian of the UNDP Evaluation Resource Center (ERC).

APIs 68

APIs Construction Metrics Technology 68

Tethr

AUGUST 24, 2020

Data scientists are tired of being bogged down by your organization’s lower-value tasks. They didn’t know they signed up to be your go-to reporting person, your call center database expert and at everyone’s beck and call for even the simplest of questions about data. Imagine a business is requesting a new insight for its call data.

Wireless 85

Wireless Analytics Call Center Enterprise 85

NobelBiz

JANUARY 16, 2024

These goals can include providing support generating sales or gathering market insights. These objectives may include providing support, generating sales, or gathering market insights. It’s important to highlight the unique benefits and solutions that the business offers, showcasing how it can address their specific challenges.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

CSM Magazine

OCTOBER 12, 2022

With IoT, businesses can collect data about their customers and use it to improve the customer experience. Artificial Intelligence (AI). Artificial Intelligence (AI) is starting to revolutionize the customer experience. Artificial Intelligence (AI) is starting to revolutionize the customer experience. Voice Biometrics.

Technology 52

Technology Customer Experience Journey mapping Chatbots 52

Global Response

DECEMBER 21, 2023

The truth is that in many cases, an external team can dedicate more time, focus and resources to your customer experience, allowing you to deliver better, more consistent service. As a result, working with an outsourced team gives you access to more modern solutions that can provide better support and experiences for your customers.

outsourcing 62

outsourcing Customer Service Metrics Best practices 62

JivoChat

JUNE 29, 2023

This way, you can offer solutions that position your brand as a valuable resource and build customer trust and loyalty. Here are two things you need to take care of: Avoid cluttered layouts, too many calls to action, and confusing navigation, as data shows this can overwhelm visitors and lead to high bounce rates.

Analytics 88

Analytics Chatbots Feedback Surveys 88