AWS Machine Learning

NOVEMBER 21, 2022

With the advancement of natural language processing (NLP) and machine learning (ML) techniques, we can uncover valuable insights and connections from these textual documents quickly and with high accuracy, thereby helping companies make quality business decisions on time. Computer vision. Extract and analyze data from documents.

Scripts 72

Scripts Metrics APIs Healthcare 72

DMG Consulting

APRIL 11, 2022

Forward-thinking organizations around the world are recognizing these changes for what they are – much-needed improvements that are part of their digital transformation. Multiple AI technologies have found a “home” in RPA solutions, and the list continues to grow. Intelligent Automation is Marching In. There is no going back.

Real estate 48

Real estate Government Virtual Agent Contact Center 48

Hero Digital

APRIL 15, 2019

In 2011, a McKinsey Global Institute report celebrated the potential for big data: “…we are on the cusp of a tremendous wave of innovation, productivity, and growth, as well as new modes of competition and value capture…”. Despite increased spending, many are failing in their efforts to become data-driven. Go Beyond Gut Instinct.

Analytics 64

Analytics Big data Metrics Marketing 64

ClearAction

MAY 3, 2019

Digital experience in today’s 24/7 global world spans all industries — any organization where there is a need to integrate processes, data flows and business protocols to empower employees and customers to be happier and more productive. 6 Digital Experience Mission-Critical Trends Lynn Hunsaker. Why is “being digital” a necessity?

Journey mapping 48

Journey mapping Customer centricity CRM Marketing 48

JivoChat

MAY 15, 2023

Check out the articles to discover more about selling books on the internet. Sell new books: once more you have the option to sell physical books and e-books, but you will need to define how to source your products, and what type of books you wish to sell. Selling books online can be a very profitable business.

Analytics 75

Analytics Sales Marketing Management 75

AWS Machine Learning

MARCH 14, 2024

Generative AI applications driven by foundational models (FMs) are enabling organizations with significant business value in customer experience, productivity, process optimization, and innovations. In this post, we explore different approaches you can take when building applications that use generative AI.

Best practices 107

Best practices Engineering Chatbots Enterprise 107

AWS Machine Learning

NOVEMBER 15, 2023

Llama 2 stands at the forefront of AI innovation, embodying an advanced auto-regressive language model developed on a sophisticated transformer foundation. This enables developers to focus on their application logic while benefiting from SageMaker tools for scalable AI model training and hosting.

Best practices 92

Best practices Chatbots Engineering Marketing 92

JivoChat

JULY 18, 2023

Artificial intelligence is revolutionizing several areas of technology, and with that AI web design has been created. When it comes to designing websites, landing pages, newsletters, and other digital arts, you can find different types of tools that use AI to facilitate your work. Check out the article to learn more about it.

Analytics 75

Analytics Advertising Banking Marketing 75

AWS Machine Learning

MARCH 13, 2024

Gemma was launched with a new Responsible Generative AI Toolkit that provides guidance and essential tools for creating safer AI applications with Gemma. Because the models are hosted and deployed on AWS, your data, whether used for evaluating the model or using it at scale, is never shared with third parties.

Benchmark 109

Benchmark Scripts APIs Feedback 109

AWS Machine Learning

NOVEMBER 21, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from any document or image. AnalyzeDocument Layout is a new feature that allows customers to automatically extract layout elements such as paragraphs, titles, subtitles, headers, footers, and more from documents.

APIs 88

APIs Construction Metrics Education 88

Callminer

OCTOBER 11, 2018

In other cases, managers and QA teams are so overwhelmed with other tasks that they don’t utilize important metrics to their full potential, thus losing out on valuable performance and quality insights. Read on to learn what our experts had to say about the call center metrics you might be overlooking and how you can better leverage them.

Call Center 561

Call Center Metrics Contact Center Wait times 561

AWS Machine Learning

APRIL 3, 2023

We cover prompts for the following NLP tasks: Text summarization Common sense reasoning Question answering Sentiment classification Translation Pronoun resolution Text generation based on article Imaginary article based on title Code for all the steps in this demo is available in the following notebook.

Engineering 78

Engineering APIs Construction Finance 78

TechSee

SEPTEMBER 24, 2019

This article underscores the importance of creating a streamlined and reliable customer experience and explains several technological approaches that can help deliver it. It means making the customer feel confident that they will get what they expect during every interaction. Was that a good customer experience?

Customer Experience 150

Customer Experience Self service Analytics Banking 150

JivoChat

JUNE 5, 2023

To help you with that, what about getting inspired by the best ecommerce online store examples? Check out the article and discover more. What Makes a Good Ecommerce Online Store Some essential characteristics are seen in the best ecommerce online store and should be observed when you start building your website.

Analytics 75

Analytics Marketing B2B Sales 75

JivoChat

JUNE 11, 2023

For example, defining what products to sell, how to source them, and establishing processes to keep track of every order, packing, and sending them on time. Check out the article to learn more about that. Here, all you need is your computer, a good internet connection, and focusing on marketing strategies.

B2B 75

B2B Sales Analytics Marketing 75

Netomi

FEBRUARY 28, 2022

Describing the structure of the DoorDash Customer Experience (CX) team in an interview with Forrester, she emphasized the importance of multiple teams working together to combine their knowledge and insights. “ Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

TechSee

NOVEMBER 20, 2017

A year ago we’ve written an article about leading bot solutions in the market place, as we went to update and looked through the top bot solution of 2016 it became clear we had to address the changes in the chatbot echo system, next wee we will follow up with the update on the bots solution to follow. Enter the bots. That’s changing.

Chatbots 117

Chatbots Customer Service Multichannel Scripts 117

AWS Machine Learning

JUNE 12, 2023

Open-source LLMs provide transparency to the model architecture, training process, and training data, which allows researchers to understand how the model works and identify potential biases and address ethical concerns. GPT-NeoX, LLaMA, Alpaca, GPT4All, Vicuna, Dolly, and OpenAssistant are some of the popular open-source LLMs.

Chatbots 79

Chatbots APIs Engineering Enterprise 79

CSM Magazine

JUNE 3, 2021

In our last two articles, we established what it means to be a Connected Enterprise and the benefits such connectedness brings. By eliminating data silos and combining departmental forces, Connected Enterprises can enjoy far higher levels of workforce and customer engagement than their peers. Connectedness is a state of mind.

Enterprise 52

Enterprise Gamification Multichannel Analytics 52

NobelBiz

FEBRUARY 23, 2023

Employees of a firm may interact from anywhere and at any time using a basic internet connection and a linked device, thanks to the proliferation and democratization of linked tools (smartphone, tablet or computer). Hence the questions: What is exactly UCaaS? What are its advantages? What exactly is a UCaaS?

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52

NobelBiz

JUNE 7, 2021

Employees of a firm may interact from anywhere and at any time using a basic internet connection and a linked device, thanks to the proliferation and democratization of linked tools (smartphones, tablets, or computers). Hence the questions: What is exactly UCaaS? What are its advantages? What exactly is a UCaaS?

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52