insights 
Beyond Philosophy
JANUARY 26, 2024
In this episode, we explore the problems of customer research, how to avoid them, and a powerful new tool that can help you unlock customer insights like you have been doing it all your career. The post Unlocking Customer Insights Mastering the Art of Effective Customer Research appeared first on Beyond Philosophy.
Callminer
AUGUST 15, 2022
VoC insight is crucial for organizations to increase growth rates and achieve business milestones. Read on to learn four methodologies for measuring omnichannel customer experiences.
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Beyond Philosophy
JULY 29, 2023
In this episode, we explore the key insights we have gained over the spans of our careers and share them with you. Follow these key insights appeared first on Beyond Philosophy. This abundance of energy also drives them to his office during office hours, hoping for some career advice. The post Want to build a successful career?
CCNG
AUGUST 23, 2023
Customer Insights: Data analytics allows contact centers to gather and analyze vast amounts of customer interaction data, including call recordings, chat transcripts, and emails. This wealth of information provides insights into customer preferences, pain points, and behavioral patterns.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
NPS and C-SAT become the keys to the realm, but offer no true insights. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do. So how do you reach a place where VoC actually provides clarity? Are you excited to actually start making sense of customer analytics?
MiaRec
MARCH 21, 2024
An organization's contact center is producing an enormous amount of data every day, but traditionally these insights have been inaccessible. For example, contact center managers would get random glimpses into what is going on by evaluating a tiny fraction (2-5%) of their calls.
ShepHyken
JUNE 23, 2021
The post Companies’ Responses to COVID Provide Insights into Handling a Crisis appeared first on Shep Hyken. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).
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Speaker: Dave Seaton, CEO of Seaton CX
When crafted with precision and insight, journey maps emerge as powerful catalysts, transforming customer experiences and steering businesses towards profitable growth. Is Customer Journey Mapping a tired fad from 2013? Or a critical tool for sparking customer-centric change?
Speaker: Keith Kmett, Principal CX Advisor at Medallia
You will gain insights into how to use journey maps to identify pain points, opportunities, and touchpoints where orchestration can make the most impact. This includes the key concepts, strategies, and best practices involved in CX orchestration.
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Learn where you fit today among three stages from “diagnostic” to “strategic listening and closing the loop” to “strategic insights,” and how to rapidly increase conversions, customer satisfaction, and brand perception with the right tactics and tools. Download the eBook and get started with impactful, integrated CX today.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. In the world of business, connecting the dots from experience to financial impact is an essential skill.
Speaker: Alton Harewood, Contact Center Consultant, and Kara Allen, Global Workforce Management and Optimization, 8x8
And far from being the domain of only large corporations – organizations of all sizes must now seek to gain insight into how customer experience is executed and ways to improve. As customer loyalty is tested by limitless options, the need to understand and manage the customer journey has become essential to competitive differentiation.
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Check out The Northridge Group’s latest CX research report —the 7th annual CX survey of 1,000 customers and 250 business executives—to see additional statistics as well as insights that businesses can use to benchmark their customer service and improve the overall experience!
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Check out The Northridge Group’s latest CX research report—the 7th annual CX survey of 1,000 customers and 250 business executives—to see additional statistics as well as insights that businesses can use to benchmark their customer service and improve the overall experience! Only 66% of customers agree.
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