ingenius salesforce-cti 
Contact Center Pipeline
FEBRUARY 9, 2017
InGenius® is a computer telephony integration (CTI) innovator with over 20 years of experience in enterprise telephony. InGenius Connector Enterprise integrates existing telephone systems into Salesforce and Microsoft Dynamics CRM, to empower sales and service organizations to deliver world-class, phone-based customer experiences.
InGenius
JULY 19, 2019
As a Sales Support Specialist at InGenius Software, I still spend a lot of time placing calls to potential customers, but my team knows it isn't all about the number of calls I place. This is also my first time using a computer telephony integration (CTI) product - our own InGenius Connector Enterprise.
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InGenius
SEPTEMBER 26, 2019
This post is going to give you some information about the Salesforce call center: what does it do and why might your business want it? The Salesforce call center is basically a softphone within Salesforce. Now, how do I set up a call center in Salesforce?". To set up a call center in Salesforce you need a CTI adapter.
InGenius
JANUARY 10, 2018
THIS is where InGenius comes in. Besides being shrouded in red, InGenius and the Ottawa RedBlacks have another thing in common: CTI. That's right, the 2016 Grey Cup champions use InGenius to integrate their phone system with their CRM. The post The Canadian Football League and InGenius appeared first on InGenius.
InGenius
DECEMBER 19, 2019
Upland made multiple acquisitions in 2019, including the team here at InGenius, giving us a leg up to herald in the new decade for even greater success. In October, Upland announced the acquisition of InGenius and the introduction of the new Contact Center Productivity solution suite. Upland InGenius: Center stage at Dreamforce.
InGenius
OCTOBER 29, 2019
Salesforce surveyed 3,500 service employees around the world in the 2019 State of Service report , and the results paint a good picture of what this means for the customer service industry. Read the full Salesforce State of Service report for more details and statistics.
InGenius
OCTOBER 1, 2018
Advice on how to improve CTI performance in your contact center. Computer Telephony Integration (CTI) is a fundamental component of any modern contact center and plays an active role in boosting agent productivity, reducing expenses and ensuring that customer expectations are consistently met – but it can have its problems, too.
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