InGenius

JANUARY 3, 2018

However, when you’re making an enterprise software purchase, like a computer telephony integration (CTI) solution, the decision isn't as easy. Integrating two systems is no easy task. It requires creating one solution that speaks to your telephony system and CRM platform, reliably and securely.

CRM 59

CRM Enterprise Sales Customer Support 59

InGenius

JANUARY 2, 2019

With automatic speech recognition (ASR), contact centers can quickly route customer calls to the right agent without human intervention by using computers to analyze the customer's speech. CTI - Computer Telephony Integration. This way, it's much easier to separate and efficiently manage telephony traffic.

Contact Center 48

Contact Center Interactive Voice Response APIs Business Process Outsourcing 48

InGenius

NOVEMBER 12, 2018

Computer telephony integration, or CTI, is technology that connects phones to computers and allows these systems to interact. Though the benefits of CTI can be powerful for your contact center, choosing the right solution for your business can be difficult unless you know exactly what you're looking for.

Call Logging 48

Call Logging Multichannel Contact Center CRM 48