ShepHyken

DECEMBER 29, 2017

This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry. This infographic from the guys at Storetraffic aims to bring focus to retailers in relation to customer service in their brick-and-mortar businesses.

Customer Service 223

Customer Service Customer centricity Service level Marketing 223

Aspect

JULY 20, 2018

You can find the full report here and view the infographic below. The post Infographic – Gig Economy and Customer Service Agents appeared first on Aspect Blogs.

Customer Service 144

Customer Service Surveys Customer Experience 144

The Northridge Group

JUNE 28, 2021

Read highlights from Northridge’s latest report in the infographic below: To access the full State of Customer Experience 2020 report, please fill out the form below. The post Customer Service Realities [Infographic] appeared first on The Northridge Group.

Customer Service 67

Customer Service Customer Experience 67

CX Global Media

JANUARY 18, 2018

One of the best ways I have seen knowledge distilled into an easy to understand format is through infographics. So I decided to create an infographic that shows you 10 very important considerations and elements that drives successful chatbot programs. I’m certain I missed some of it on the infographic. Learn more.

Chatbots 120

Chatbots Enterprise Contact Center Coaching 120

Totango

MARCH 19, 2021

The traditional customer journey infographic envisioned the customer’s experience from a sales and marketing standpoint, visualizing a funnel marking the steps from a lead acquisition through a sale, also known as the buyer’s journey. A prospect may also encounter your brand through word-of-mouth or a customer referral.

Best practices 124

Best practices Customer retention Upselling SaaS 124

The Northridge Group

MARCH 17, 2021

Read highlights from Northridge’s latest report in the infographic below. The post Impact of COVID-19 [Infographic] appeared first on The Northridge Group. To access the full State of Customer Experience 2020 report, please fill out the form below.

Self service 67

Self service Customer Experience Customer Service 67

Beyond Philosophy

APRIL 23, 2015

VIEW OUR MOBILE EXPERIENCE INFOGRAPHIC HERE. The post Mobility Infographic Confirms Mobility is the Future appeared first on. It is more critical than ever before to make sure that your mobile channel is in line with the Experience your brand promise makes. What Makes a Great Mobile Experience?

Customer centricity 268

Customer centricity Customer Experience Technology 268

Customer Experience Matters

MAY 24, 2018

You can see different ways to download this infographic below. Here are links to download different versions of the infographic: Infographic: in .png pdf format Here are links to the research referenced in the infographic: Five Steps For Building A Strong CX Metrics Program The State of CX Metrics, 2017. png format, in .pdf

Metrics 106

Metrics Customer Experience 106

Customer Experience Matters

OCTOBER 2, 2018

Once again, Temkin Group is publishing a new infographic as part of our CX Day celebration. Take a look at last year’s ultimate CX infographic. Here are links to download different versions of the infographic: Infographic: in .jpg jpg format, in .pdf pdf format 18? poster: in .jpg jpg format, in .pdf pdf format.

Customer Experience 99

Customer Experience 99

ChurnZero

MARCH 30, 2021

As we are always on the lookout for new and interesting Customer Success resources, we thought we’d do a roundup of our favorite Customer Success infographics. . The post 5 of the Best Customer Success Infographics appeared first on ChurnZero. Check them out to learn and get inspired by these visual resources. .

SaaS 98

SaaS Metrics Management Customer Service 98

Peter Lavers

FEBRUARY 20, 2017

Download the Automotive Change Infographic pdf . The post Auto Industry Challenges Infographic appeared first on Think CX. The automotive sector is facing massive changes in the next 10 years. How will this affect your customer management?

Automotive 100

Automotive Management 100

Peter Lavers

FEBRUARY 20, 2017

View the Automotive Change Infographic. The post Auto Industry Challenges Infographic appeared first on Think CX. The automotive sector is facing massive changes in the next 10 years. How will this affect your customer management? Contact us: info@thinkCX.co.uk.

Automotive 100

Automotive Management Customer centricity 100

Peter Lavers

JANUARY 24, 2018

To find out more about Nudge theory, check out the infographic below from our partners at PsySci. . The post Infographic – Examples of Nudge Theory appeared first on Think CX. This is amazing, giving that there is no force involved and that the changes are ‘freely chosen’.

Education 100

Education Marketing Journey mapping Customer Experience 100

Momentum Telecom

FEBRUARY 16, 2023

Download Infographic The post (Infographic) Momentum Connect with Webex: Your New Cloud Collaboration Toolkit appeared first on Momentum. See how Momentum’s new mobility tool, Momentum Connect with Webex, can help you empower your teams to work together, no matter where they’re located.

52

52

Momentum Telecom

JUNE 20, 2022

Find out more in this infographic: Download Infographic. The post Infographic: 4 Cloud Technologies Essential for Today’s Workforce appeared first on Momentum Telecom. Today’s hybrid and remote teams rely on cloud technologies to stay productive and connected from anywhere, on any device.

Technology 52

Technology 52

PeopleMetrics

APRIL 27, 2020

Check out the infographic below, which outlines some key findings from the study & recommendations for employers looking to improve the employee experience in a COVID-19 world: Click infographic to enlarge. Click infographic to enlarge. Key Takeaways.

Feedback 96

Feedback Personalization Management 96

Customer Experience Matters

JANUARY 3, 2018

” Here’s an infographic showing the 15 trends (also available in poster form): Here are links to download different versions of the infographic: Infographic: in .jpg The post 15 Customer Experience Trends for 2018 (Infographic) appeared first on Customer Experience Matters®. jpg format, in .pdf poster: in .jpg

Customer Experience 107

Customer Experience 107

VirtualPBX

MARCH 27, 2020

The post Remote Work Tools & Tips Infographic appeared first on VirtualPBX. We have even more tips and tricks in our Remote Work Training Webinar that can assist your business with going remote. Feel free to reach out for anything else you need.

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94

Tethr

DECEMBER 6, 2021

The post How to meet your end-of-year sales quota [Infographic] appeared first on Tethr. So if you need to give your sales a quick kick in the pants this quarter… Check out the tips below! Love this and want to share? Download the PDF version here.

Sales 88

Sales 88

Customer Experience Matters

JUNE 20, 2018

.” We’ve developed an updated infographic that brings the laws to life. The post Six Laws of Customer Experience (Infographic) appeared first on Customer Experience Matters®. Here are links to download Read More.

Customer Experience 97

Customer Experience 97

Momentum Telecom

MARCH 23, 2022

Find out more in this infographic: The post Infographic: 5 Cloud Technologies Essential for Today’s Workforce appeared first on Momentum Telecom. Today’s hybrid and remote teams rely on cloud technologies to stay productive and connected from anywhere, on any device.

Technology 52

Technology 52

Method:CRM

AUGUST 25, 2020

This infographic shares the many benefits of customer retention for small businesses. Below, you can find the text version of this infographic. The post Why customer retention is key to small business success [Infographic] appeared first on Method:CRM. Why customer retention is key to small business success.

Customer retention 85

Customer retention Customer Experience Customer Service 85

Peter Lavers

FEBRUARY 20, 2017

Download the Automotive Change Infographic pdf . The post New Infographic: Challenges facing the Auto Industry appeared first on Think CX. The automotive sector is facing massive changes in the next 10 years. How will this affect your customer management?

Automotive 100

Automotive Management 100

Fonolo

NOVEMBER 7, 2018

Feast your eyes on the infographic below (along with the accompanying Coles notes) which acts as a handy cheat-sheet for those looking to revitalize their contact and call centers with simple changes (including gamification, service levels, and call-backs), all of which will continue to shape the landscape in 2019.

Contact Center 182

Contact Center Gamification Abandon rate Call Center 182

Customers That Stick

OCTOBER 20, 2014

In honor of Customer Experience Day , Temkin Group released its “ The State of Customer Experience” infographic. Here are three excellent reminders from the infographic: Customer experience is gaining more focus. Click on the infographic below to see the full-size version. consumers. Blog Uncategorized'

Customer Experience 157

Customer Experience Employee engagement Feedback 157

Amplifai Coaching Category

APRIL 7, 2023

This infographic shows 7 ways good coaching can positively impact your ROI. Is your call center trying to save money? Invest in your coaching program.

Coaching 52

Coaching Contact Center Call Center 52

TechSee

NOVEMBER 27, 2018

To learn more about how AR can help your enterprise increase efficiency, reduce labor intensity and enhance customer satisfaction, click here to download our Infographic depicting the role of AR in Customer Service. The post Infographic – AR in Customer Service appeared first on Techsee.

Customer Service 84

Customer Service First call resolution Self service Contact Center 84

Cisco - Contact Center

APRIL 4, 2024

It’s time to expand your multicloud expertise. According to the Cisco 2022 Global Hybrid Cloud Trends Report , 93 percent of organizations already operate in multicloud environments. As the migration… Read more on Cisco Blogs

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98

Customers That Stick

DECEMBER 11, 2014

” The word cloud in the infographic below gives an idea of some of the major themes but does not capture how strongly some consumers feel about retailers who have staff work on the holidays and about the commercialization of the holiday season in general. The infographic below captures a number of themes from the study.

Customer Experience 160

Customer Experience Surveys 160

Win the Customer

JANUARY 10, 2014

Customer Experience Customer Service Infographic Customer Focus Customer Loyalty infographic Strategy' Most companies that set out to deliver better customer service today fall short of creating a customer experience that creates customer loyalty.

Customer Experience 140

Customer Experience Customer Service 140

Win the Customer

OCTOBER 27, 2015

In this infographic, we take a look at 75 customer service quotes and ideas that are uniquely designed to motivate and inspire you and your organization to focus […].

Customer Service 138

Customer Service Customer Experience 138

Win the Customer

MARCH 28, 2015

Call Center Communication Culture Customer Experience Customer Service Infographic' If more than half of customers would be willing to pay more for a better customer experience, why don’t more organizations get more from customers? Frankly, I believe that most organizations want to deliver better […].

Customer Service 145

Customer Service Marketing Call Center Customer Experience 145