info how-to-use-an-integrated-ticketing-system-cloud-based-solution 
ShepHyken
SEPTEMBER 20, 2019
By monitoring the frequency of feature requests and bug report tickets, it lets them create a realistic product roadmap for meeting customer demands. We’ve outlined the departments that work together, but how exactly do companies achieve cross-team collaboration? This week we feature an article by Robert C.
SharpenCX
NOVEMBER 10, 2021
It’s a daunting task to find new cloud technology for a contact center. How do you find new technology that meets the needs of your team and your customers? You need to ask the right questions and gather supporting info to commit to a new cloud contact center system. . >> Download Now: 101 questions to ask on your contact center RFP.
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Babelforce
JULY 18, 2023
Of course, voice-based interactions have never been their sole or primary focus…but that’s where babelConnect comes in. As specialists in voice automation and call center telephony, we’ve developed a CX automation tool called babelConnect, which integrates seamlessly with Salesforce.
AWS Machine Learning
SEPTEMBER 14, 2023
This post takes you through the most common challenges that customers face when searching internal documents, and gives you concrete guidance on how AWS services can be used to create a generative AI conversational bot that makes internal information more useful.
aircall
SEPTEMBER 12, 2022
A cloud-based phone system can help. . Cloud-based phones give you all the benefits of a traditional PBX phone system without the bulky hardware, IT issues, or even the need to be onsite (a huge perk for distributed teams!). How Aircall works and what to expect . What is Aircall? .
AWS Machine Learning
JUNE 9, 2022
Today, customers can raise support tickets through multiple channels like – web, mobile, chat-bots, emails, or phone calls. When a support ticket is raised by a customer, it is processed and assigned to a category based on the information provided in the ticket. Solution overview.
SharpenCX
JANUARY 29, 2020
To help, you turn to the Request for Proposal process to get a comparative view of how potential vendors stack up. To help, we’re sharing a step-by-step guide on how to start an RFP, what stakeholders to involve, and how to evaluate vendor submissions. Download Now: Get the template with 101 questions to ask on your RFP.
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