info 10-high-value-use-cases-for-predictive-analytics-in-the-contact-center 
AWS Machine Learning
MARCH 7, 2023
Amazon call centers facilitate hundreds of thousands of phone calls, chats, and emails going between the consumers and Amazon MFN sellers. The large volume of contacts creates a challenge for CSBA to extract key information from the transcripts that helps sellers promptly address customer needs and improve customer experience.
Lumoa
FEBRUARY 9, 2023
As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Long-term actions are based on the analytics results of customer feedback. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.
AWS Machine Learning
NOVEMBER 30, 2023
The bottom layer is the infrastructure to train Large Language Models (LLMs) and other Foundation Models (FMs) and produce inferences or predictions. The bottom layer is the infrastructure to train Large Language Models (LLMs) and other Foundation Models (FMs) and produce inferences or predictions.
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