Cisco - Contact Center

MARCH 25, 2024

Introduction In the ever-evolving landscape of modern manufacturing, operational simplicity stands as a cornerstone for success. Manufacturers grapple with an array of challenges, from complex supply… Read more on Cisco Blogs

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Cisco - Contact Center

APRIL 17, 2024

The Cisco team will be attending Hannover Messe next week, and we’re excited to network with our customers and industry leaders! We’ll be exchanging ideas, learning about their needs, and showing the… Read more on Cisco Blogs

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TeamSupport

APRIL 11, 2024

Within global commerce, the manufacturing industry is a foundational pillar driving innovation, growth, and progress. Manufacturing involves the process of transforming raw materials into finished products across industries and geographies. This is where TeamSupport’s unique features come into play.

Multi-channel support 40

Multi-channel support Customer Support Chatbots Self service 40

Unymira

OCTOBER 16, 2023

The manufacturing landscape is experiencing a profound transformation, fueled by two decades of rapid disruption. Manufacturing companies need to quickly adapt to become future industrial leaders in this era of technology, automation and supply chain improvements.

Automotive 52

Automotive Customer Service Management Technology 52

AWS Machine Learning

FEBRUARY 15, 2024

Industrial companies increasingly look at data analytics and data-driven decision-making to increase resource efficiency across their entire portfolio, from operations to performing predictive maintenance or planning. Due to the velocity of change in IT, customers in traditional industries are facing a dilemma of skillset.

Metrics 90

Metrics Analytics APIs Big data 90

Cisco - Contact Center

JULY 6, 2023

As manufacturers digitize operations, they’re connecting more industrial assets and using more software to run their factories. A reliable, efficient network on the plant floor is essential. So is e… Read more on Cisco Blogs

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CSM Magazine

JANUARY 22, 2020

Implementing industrial robots within a manufacturing setting can be an arduous task. Small industrial robots are designed to execute a vast range of tasks. Still, manufacturers face nearly the same challenges when it comes to their implementation. Sensors have changed transformed the robotics industry.

Transportation 52

Transportation Quality management Management 52

Cisco - Contact Center

APRIL 25, 2024

Embark on the Industry 4.0 revolution, where AI and ML supercharge automation and data analytics blend with robust cybersecurity and human-machine collaboration. Yet, this future is not without its… Read more on Cisco Blogs

Analytics 67

Analytics Wireless 67

Outsource Consultants

AUGUST 21, 2023

In recent years, Mexico has experienced significant BPO industry growth, largely due to its close proximity and strong economic ties with the United States. The reality of manufacturing goods so far from home meant that disruptions cause irreparable harm to certain American industries.

Call Center 67

Call Center outsourcing Government Education 67

Cincom

FEBRUARY 15, 2021

Cincinnati, OH (February 15, 2021) – In order for manufacturers to stay competitive and thrive in 2021 and beyond, the need to digitize business and streamline configure, price and quote processes has never been more important than it is today. Who should attend the demo: Microsoft Dynamics Users in the Manufacturing Industry.

Sales 98

Sales Finance Upselling SaaS 98

Cisco - Contact Center

APRIL 3, 2023

After digitizing their operations, today’s factories are poised to take the next step in modernizing their plants. They are investing in advancements that use software to control and automate m… Read more on Cisco Blogs

Wireless 93

Wireless 93

Hodusoft

JANUARY 17, 2020

An effective communication system is of paramount importance to manufacturing industries if they are to deliver exemplary customer experiences in addition to improving internal communication and collaboration. Call center software bridges space and time, connect coherently and helps manufacturing fire on all four cylinders.

call center software 52

call center software Call Center Interactive Voice Response Analytics 52

Select VoiceCom Blog

NOVEMBER 29, 2023

Top Outsourcing Countries in the Global BPO Sector Gain insights into the world of BPO countries and discover the key players in the industry. India The world increasingly demands work from industries like IT, software development, and accounting. The country’s robust manufacturing sector accounts for 28.7% year-on-year.

outsourcing 98

outsourcing Business Process Outsourcing Government Telecommunications 98

8x8

OCTOBER 17, 2018

This post is part of a series focused on the manufacturing industry highlighting emerging trends affecting the employee and customer experience. The manufacturing industry is on a tear. Manufacturers need to let go of this grand piano. Well, let’s step into the manufacturing CIO’s shoes for a moment.

Contact Center 73

Contact Center Abandon rate Coaching Analytics 73

Cisco - Contact Center

SEPTEMBER 12, 2023

How you set your factory network up can make or break your Industry 4.0 initiatives. This fact is probably underappreciated, but if the network is not optimized, despite your best intentions and… Read more on Cisco Blogs

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TechSee

JULY 28, 2023

Alongside this, advancements in artificial intelligence (AI) and computer vision technology have revolutionized support centers, field service, and self-service in the electronics industry. Manufacturers must also design products that are easy to repair, ensuring spare parts availability for a reasonable period.

Self service 206

Self service Customer centricity Technology Customer Support 206

Helpware

FEBRUARY 15, 2022

No matter the sector, outsourcing has the power to help businesses through some of the most difficult industry demands. Indeed, statistics reveal that outsourcing as a solution is being prioritized on a global scale.

outsourcing 82

outsourcing 82

TechSee

AUGUST 15, 2021

Product warranty management has become an area of focus for many manufacturers. When dealers are responsible for the warranty management services, the manufacturers are required to reimburse their dealers for repairs performed on equipment under warranty. These industries are: . semi manufacturing equipment . appliances

Management 207

Management Self service B2B Contact Center 207

TechSee

JUNE 23, 2021

Product registration and warranty activation – Consumer electronics manufacturers and retailers use EVE Cortex to simplify warranty registration and capture customer information within seconds for unique upselling opportunities and long-tail sales. To see EVE Cortex in action, click here.

Self service 168

Self service Enterprise Upselling Technology 168

GetFeedback

NOVEMBER 25, 2019

If you’re new to Customer Satisfaction Score (CSAT), a good starting point is seeing how you compare to peers in your industry. to get a pulse on CSAT across industries. However, when it comes to industry, CSAT varies. . Food Manufacturing: 82%. Click here to download the current industry benchmarks. Airlines: 73%.

Benchmark 117

Benchmark Wireless Airlines Banking 117

CSM Magazine

SEPTEMBER 11, 2021

If you want to successfully manage your request queues in your manufacturing workplace, keep reading. Inventory management is a struggle in the manufacturing industry, but if you can keep a frequently updated inventory , you’ll increase your profit margin and customer satisfaction rate. Keep a Frequently Updated Inventory.

Customer Service 52

Customer Service Management Wait times Metrics 52

TechSee

JULY 20, 2021

In the medical technology field, manufacturers must provide medical device support for their products across a wide range of settings, including hospitals, urgent care centers, physicians’ offices, nursing homes, mobile units, and even individual homes. This market growth is expected to continue, and the industry is estimated to reach $603.5

Healthcare 207

Healthcare Technical Support Call Center Technology 207

West

NOVEMBER 30, 2018

No matter the product, every manufacturer looks for new ways to improve quality while lowering costs. And the best way to do that is by following well-established best practices in manufacturing operations. Each of these four tactics have been put to use by some of the largest manufacturers in their market.

Best practices 48

Best practices Marketing Cloud contact Contact Center 48

ShepHyken

JULY 29, 2020

By the way, it can be any type of company from any industry—from retail to hospitality to manufacturing and beyond. Some might call that boring, but we all know it’s not. Think about why you like to do business with your favorite companies.

Customer Service 637

Customer Service Feedback Customer Experience Marketing 637

Cincom

JUNE 28, 2023

Streamlining Industrial Equipment (CNC) Sales with Cincom CPQ In the competitive world of industrial equipment sales, efficiency and accuracy are key to success. Challenges Faced by Brother One of the major challenges Brother faced was the fragmentation between its Sales (SFDC) and Manufacturing (SAP) systems.

Sales 40

Sales Marketing 40

CSM Magazine

NOVEMBER 4, 2021

ADTANCE , a leading international After-Sales Service technology platform provider for manufacturers, industrial companies and mechanical engineering organizations has integrated the company’s ADTANCE Smart Services with Microsoft Teams , providing users with a comprehensive solution for industrial customer service.

Customer Service 52

Customer Service Automotive Engineering Sales 52

CSM Magazine

DECEMBER 3, 2019

Downtime is known to be one of the largest expenses for manufacturing companies. Swedish tech support company Mavenoid studied a variety of industries, from heavy machinery to consumer appliances, and measured the time users had to wait for a repair technician to fix their broken products. “We About Mavenoid.

Self service 52

Self service Wait times Chatbots Technology 52

Cincom

JUNE 28, 2023

In the competitive world of industrial equipment sales, efficiency and accuracy are key to success. Challenges Faced by Brother One of the major challenges Brother faced was the fragmentation between its Sales (SFDC) and Manufacturing (SAP) systems.

Sales 40

Sales Marketing 40

Serenova

APRIL 16, 2020

For a Serenova global food manufacturer customer, scaling an internal HR access line to meet increased demand from employees with questions and requests related to COVID-19 was one way to provide that support. The Serenova professional services team has deep experience in the contact center industry.

Interactive Voice Response 96

Interactive Voice Response contact center workforce Contact Center Finance 96

Cisco - Contact Center

SEPTEMBER 7, 2023

Making an informed decision on the appropriate industrial switches can have a profound impact on the overall success of your industrial operations. The right switch is essential for maintaining… Read more on Cisco Blogs

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Cisco - Contact Center

DECEMBER 21, 2023

In this blog, we’ll take a look back at the key topics and trends that defined the industrial IoT… Read more on Cisco Blogs The end of the year and the start of the next is always a time of retrospection and celebration.

Wireless 78

Wireless Transportation 78

VirtualPBX

NOVEMBER 8, 2023

Whether it’s a flooring manufacturer, a financial services firm, or a digital healthcare solutions company, a reliable and feature-rich communication system is vital to streamline operations and boost customer satisfaction. Enhancing Connectivity for a Flooring Manufacturer Company: Great Wall & Floors Inc.

Healthcare 98

Healthcare APIs Customer centricity Accountability 98

West

NOVEMBER 8, 2018

Although many people are bearish when talking about manufacturing — saying that “jobs are moving overseas” or “nothing is made locally anymore” — the U.S. is actually on track to become the world’s most competitive manufacturing country by 2020. Still, that doesn’t mean there’s a lack of modern manufacturing challenges.

Self service 48

Self service Interactive Voice Response Cloud contact Enterprise 48

DigitalGenius Blog

MARCH 14, 2019

Manufacturers get a bad rap for being behind the times; weighed down by legacy systems they are slow to change, unconcerned by customer needs with a pure focus on lowering production costs. There are plenty of reasons to innovate, as well as many areas within manufacturing that require attention.

Customer Service 40

Customer Service Consulting Consulting Analytics 40

TeleDirect

NOVEMBER 9, 2022

At TeleDirect, we offer everything your car dealership needs to succeed—and we also support other auto businesses, like rental centers and manufacturers. The post How to Improve Customer Service in Automotive Industry appeared first on TeleDirect. We can’t wait to learn about your business and help you meet all your goals.

Automotive 62

Automotive Customer Service outsourcing Business Process Outsourcing 62

Cisco - Contact Center

APRIL 18, 2024

Cisco will be back at HANNOVER MESSE 2024 , where we will showcase our industry-leading, secure solutions that enable manufacturers to focus on creating a sustainable supply chain. Join us in person… Read more on Cisco Blogs

Personalization 40

Personalization 40

HGS

JULY 5, 2018

How Digital Transformation Is Reshaping Every Industry. How many industries can you name that have been completely reshaped by a market entrant tearing up the rules? There’s, of course, the smartphone industry. In all these three cases, we are witnessing a complete adjustment of how the retail industry works.

Business Process Outsourcing 100

Business Process Outsourcing outsourcing Marketing Technology 100